The Espresso Shop Reviews 

4,842
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Amazing service, reliable, good knowledge and products. It’s a peace of mind to know you can get your coffee machine parts quickly

Rated 5 out of 5 stars

Cannot thank them enough, I ordered an OPV for my Gaggia Classic Pro after breaking my original while fitting a new spring and I ordered it in the evening on Monday December 22nd. It arrived today, Ch... See more

Rated 5 out of 5 stars

The go to place for expert advice and spare parts for La Pavoni ( and many other) coffee machines . Parts are supplied at reasonable prices and shipped quickly. They have helped me keep my La Pavoni... See more

Rated 4 out of 5 stars

prompt response -prompt postage - & parts on the shelf with choice of genuine OR aftermarket generic spares thus a saving to the customer . Only issue was the Neon lamp holder is supplied without the... See more

Company details

  1. Coffee Machine Supplier
  2. Coffee Wholesaler

Written by the company

For us at The Espresso Shop, it’s all about the coffee. We are a family run coffee and coffee machine supply business, founded in 1991 by Steve, a highly experienced retail manager for many years. We look for quality, value, and reliability in every coffee related product we sell, and we strive to back this up with quality of service and experience, impartial advice. At The Espresso Shop we consider our service to be prompt and efficient, and our mission is to provide a reliable service in the field of coffee and coffee machines, by making available and supplying quality assured products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(4,842)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great support.

Fast service. Helpful technical advice. Simplifies the process of obtaining the right parts for my Pavoni coffee maker.

February 4, 2025
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Rated 4 out of 5 stars

Fast response

Fast response. Probably impossible to bring shipping costs down ($18 for a $6 fuse) but I’d give you that 5th star if you figured out how.

January 16, 2025
Rated 5 out of 5 stars

Always find this company helpful

I have used this company before and always liked their service. This time I got the spares sent to France and again they were quick and reliable. The price included taxes so there were no nasty surprises when the post arrived, unlike other companies that I have used. They were also very helpful when I phoned for help.

January 13, 2025
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Rated 1 out of 5 stars
The Espresso Shop logo

Reply from The Espresso Shop

Hi Dale, We can only apologise for the time taken for your order. We have checked the tracking and it would seem that it has not updated in nearly 2 weeks. We have now deemed this as "Lost In Transit" and have now fully refunded your order.

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