The Felt Box Reviews 

852
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, especially the wool, noting its vibrant colors and ease of use for felting. Many consumers also highlight the competitive and reasonable pricing, offering great value for bulk purchases. The wide selection and impressive range of products ensure people find everything needed for their crafting hobbies. Reviewers frequently commend the fast and efficient delivery, with items arriving promptly and well-packaged. The overall service is highly regarded, with many appreciating good communication, helpful information, and care taken in preparing orders. This positive experience often leads customers to express their intent to return for future purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality of the wool,... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of the wool... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Service

People report positive experiences with service, consistently praising its efficiency and speed. Reviewers... See more

Price

Customers had positive experiences with price, consistently finding products to be affordable and reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Lovely carded wool, the colours are beautiful. Also bought flat 100% wool felt for needle felting pictures and it is so much better than the squares I previously purchased from Amazon, there's... See more

Rated 5 out of 5 stars

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transa... See more


Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

852 reviews

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4.9

All reviews

(852)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Oerect overall

Perfact overall, from start to finish 💕

May 25, 2026
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Reply from The Felt Box

Thank you, Denise. Pleased the whole order went smoothly from start to finish.

Rated 5 out of 5 stars

Nice quality materials

Nice quality materials, lots of different fibres with lovely colours. Always receive my order correctly and quickly.

May 27, 2026
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Reply from The Felt Box

Thank you, Marie. Good to hear the range of fibres and colours worked well for you, and that orders keep arriving correctly and on time.

Rated 5 out of 5 stars

Top quality products

Top quality products, smooth posting!

April 30, 2026
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Reply from The Felt Box

Thank you for the review. Glad the products worked out well and the order went smoothly.

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Rated 5 out of 5 stars

Great choice of carded wool in a very…

Great choice of carded wool in a very large selection of colours. Great quality, great price, quick dispatch, and great customer service. I would highly recommend the felt box.

April 30, 2026
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Reply from The Felt Box

Thank you for the review. Glad the range, quality and price worked well for you, and that the dispatch was quick.

Rated 5 out of 5 stars

Felt box perfect

Perfect well worth the money I always go back to these there delivery is very quick as well. Well done felr box

March 25, 2026
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Reply from The Felt Box

Thank you, Dawn. Good to hear you keep coming back, and that delivery is reliably quick.

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Rated 5 out of 5 stars

Excellent products

Excellent products, excellent service.

April 25, 2026
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Reply from The Felt Box

Thank you, Jane. Glad both the products and the service worked well for you.

Rated 5 out of 5 stars

Good quality products

Good quality products, fast delivery.

April 24, 2026
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Reply from The Felt Box

Thank you for the review. Glad the quality was good and the delivery was fast.

Rated 5 out of 5 stars

Great website

Great website, gorgeous products and great service .

April 28, 2026
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Reply from The Felt Box

Thank you, Cathy. Glad the website, products and service all worked well for you.

Rated 5 out of 5 stars

Very good

Lots of felt to choose from and arrived in good time and communication

April 28, 2026
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Reply from The Felt Box

Thank you, Clodagh. Glad the range and communication worked well, and that it arrived in good time.

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Rated 5 out of 5 stars

Beautiful quality wool

Highly recommended the snow White is really bright white and the fibers are very easy to felt smoothly. I use this and the black for making border collie sculptures.

April 27, 2026
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Reply from The Felt Box

Thank you for the review. Lovely to hear the snow white is working so well for your border collie sculptures.

Rated 5 out of 5 stars

Fabulous selection of colours

Item arrived promptly, well packaged.
What a lovely selection of colours and so well packaged inside too.
A fantastic choice for my stash, am delighted

April 25, 2026
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Reply from The Felt Box

Thank you for the review. Glad it arrived promptly and well packaged, and that the colours suit your stash.

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Rated 5 out of 5 stars

amazing

amazing !!!!

April 1, 2026
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Reply from The Felt Box

Dear Customer,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with your order!

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Good quality products and info

Good quality products. Helpful, easy to use website. Very useful guidance for product selection and craft techniques. Prompt delivery, well packaged. Useful information included with items.

March 29, 2026
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Reply from The Felt Box

Dear Emma,

Thank you so much for your lovely review.

We are really pleased to hear you found the products good quality and the website helpful and easy to use. It is great to know the guidance and information included were useful too.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Great choice of needle felting supplies

I have been buying my needle felting supplies from the felt box for my small crafting business for several years now. Such a great choice of different types of wool and colours I can get everything I need in one place. Always arrives quickly and well packaged.

March 27, 2026
The Felt Box logo

Reply from The Felt Box

Dear Louise,

Thank you so much for your lovely review and for your continued support over the years.

We are really pleased to hear that you are able to find everything you need for your business with us. It means a lot to know you trust us for your supplies.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

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