The Felt Box Reviews 

855
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 149 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, especially the wool, noting its vibrant colors and ease of use for felting. Many consumers also highlight the competitive and reasonable pricing, offering great value for bulk purchases. The wide selection and impressive range of products ensure people find everything needed for their crafting hobbies. Reviewers frequently commend the fast and efficient delivery, with items arriving promptly and well-packaged. The overall service is highly regarded, with many appreciating good communication, helpful information, and care taken in preparing orders. This positive experience often leads customers to express their intent to return for future purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality of the wool,... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of the wool... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Service

People report positive experiences with service, consistently praising its efficiency and speed. Reviewers... See more

Price

Customers had positive experiences with price, consistently finding products to be affordable and reasonably... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with my first purchase from Feltbox. Fast delivery, good communication & great choice of wools & tools. Prices are very competitive & quality products. I’m new to needle felting and I’... See more

Rated 5 out of 5 stars

The Feltbox didn't have everything I ordered in stock but very kindly advised me they had an alternative fibre. As soon as let them know what I wanted as a replacement, I received a refund because of... See more

Rated 5 out of 5 stars

Lovely carded wool, the colours are beautiful. Also bought flat 100% wool felt for needle felting pictures and it is so much better than the squares I previously purchased from Amazon, there's... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery. Haven't opened the package yet as my wife would be too tempted to open the individuals pieces now :D We have no doubts about the quality of the Advent set based on previous transa... See more


Company details

  1. Craft Store
  2. Hobby Store
  3. Wool Store

Written by the company

The Felt Box has been selling a huge range of carded wool, tools, felting materials and specialist fibres for all your needle felting needs since 2010. We provide quality products, value for money, quick shipping and excellent customer service. As a small business, with an excellent reputation, we are lucky enough to build strong and lasting relationships with our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

855 reviews

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4.9

All reviews

(855)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing

amazing !!!!

April 1, 2026
The Felt Box logo

Reply from The Felt Box

Dear Customer,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with your order!

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

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Rated 5 out of 5 stars

Good quality products and info

Good quality products. Helpful, easy to use website. Very useful guidance for product selection and craft techniques. Prompt delivery, well packaged. Useful information included with items.

March 29, 2026
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Reply from The Felt Box

Dear Emma,

Thank you so much for your lovely review.

We are really pleased to hear you found the products good quality and the website helpful and easy to use. It is great to know the guidance and information included were useful too.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Great choice of needle felting supplies

I have been buying my needle felting supplies from the felt box for my small crafting business for several years now. Such a great choice of different types of wool and colours I can get everything I need in one place. Always arrives quickly and well packaged.

March 27, 2026
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Reply from The Felt Box

Dear Louise,

Thank you so much for your lovely review and for your continued support over the years.

We are really pleased to hear that you are able to find everything you need for your business with us. It means a lot to know you trust us for your supplies.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Good selection of wool

Good selection of wool, Good quality, Super happy with my purchase!

March 26, 2026
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Reply from The Felt Box

Dear Risa,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the selection and quality of the wool. It is great to know you are so pleased with your purchase.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Excellent product

Excellent product. Excellent communication. Excellent service.

April 2, 2026
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Reply from The Felt Box

Dear Natalie,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the product, communication, and service.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

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Rated 5 out of 5 stars

Always a great service

Always a great service! V quick postage. Great range of colours and sundries. I don’t shop anywhere else.

March 25, 2026
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Reply from The Felt Box

Dear Sallie,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the service, quick delivery, and the range of colours and supplies. It means a lot to know you choose to shop with us.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Love them!!

Love them!!

March 25, 2026
The Felt Box logo

Reply from The Felt Box

Dear Sarah,

Thank you so much for your lovely review.

We are so pleased to hear that! Your support really means a lot to us.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Needle felting

Beautiful wool and loads of different colours and a good price.
Delivery was quick and well packaged
Thank you will be ordering more I’m sure!

March 30, 2026
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Reply from The Felt Box

Dear Theresa,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the wool, the colour range, and the price. It is great to know your order arrived quickly and was well packaged too.

We really appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Very impressed

Speedy service. Exactly as described

March 30, 2026
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Reply from The Felt Box

Dear Elaine,

Thank you so much for your kind review.

We are really pleased to hear you were happy with the speedy service and that everything arrived just as expected.

We really appreciate your support and hope to see you again soon.

Warm regards,
The Felt Box® Team

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Rated 5 out of 5 stars
The Felt Box logo

Reply from The Felt Box

Dear Allison,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with both the service and the products. Your continued support means a lot to us.

We look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Always receive great customer service &…

Always receive great customer service & products are top class. Love getting items from felt box 😊

March 26, 2026
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Reply from The Felt Box

Dear Mary,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the customer service and the quality of the products. It is always nice to know you enjoy receiving your orders from us.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Wool is always great

Wool is always great, and very reasonably priced.

March 25, 2026
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Reply from The Felt Box

Dear Tara,

Thank you so much for your kind review.

We are really pleased to hear you are happy with the wool and that you find it good value.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

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Rated 5 out of 5 stars

Happy granddaughter

Very helpful when I accidentally ordered to the wrong delivery address. Our 10 yr old granddaughter was delighted with her birthday kit and keen to start using it. We liked the safety features of the finger shields and cookie cutters.

February 22, 2026
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Reply from The Felt Box

Dear Customer,

Thank you so much for your lovely review.

We are really pleased we could help sort the delivery address, and it is wonderful to hear your granddaughter was delighted with her birthday kit. It sounds like she is off to a great start! We are especially glad the safety features were appreciated too.

We truly appreciate your support and hope she has lots of fun creating.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

5 stars

Always fantastic service. Speedy delivery and great quality products

February 28, 2026
The Felt Box logo

Reply from The Felt Box

Dear Alice,

Thank you so much for your lovely review.

We are really pleased to hear you are happy with the service, speedy delivery, and quality of the products. Your support means a lot to us.

We look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Very good website

Very good website, excellent products, speedy delivery and good communication.

February 28, 2026
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Reply from The Felt Box

Dear Antoinette,

Thank you so much for your kind review.

We are really pleased to hear you found the website easy to use and were happy with the products, delivery, and communication.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Quality products

Quality products, prompt delivery

February 27, 2026
The Felt Box logo

Reply from The Felt Box

Dear Wendy,

Thank you so much for your kind review.

We are really pleased to hear you are happy with the quality of the products and the prompt delivery.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

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Rated 5 out of 5 stars

Quick delivery

Quick delivery. Items as described. Thank you.

February 27, 2026
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Reply from The Felt Box

Dear Mrs Jones,

Thank you so much for your kind review.

We are really pleased to hear your order arrived quickly and that everything was as expected.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

So much choice!

Well, yet again The Felt Box, that was an hour of my life gone spent choosing which colours, which type… and I loved it! So much choice it’s like being in a sweetie shop! Everything arrived beautifully packaged and I can’t wait to share the experience of felting with my friends as I’m doing a little workshop. Thank you for being brilliant!

February 25, 2026
The Felt Box logo

Reply from The Felt Box

Dear Erika,

Thank you so much for your lovely review.

We are really pleased to hear you enjoyed choosing your colours – it does feel a bit like a sweet shop sometimes! It is wonderful to know everything arrived nicely packaged and that you are planning a workshop with your friends.

We truly appreciate your kind words and hope you all have a fantastic time felting.

Warm regards,
The Felt Box® Team

Rated 5 out of 5 stars

Very very good

Very very good. High quality product, fast delivery.

February 24, 2026
The Felt Box logo

Reply from The Felt Box

Dear Joel,

Thank you so much for your kind review.

We are really pleased to hear you are happy with the quality and the fast delivery.

We truly appreciate your support and look forward to your next order.

Warm regards,
The Felt Box® Team

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