From travel booking to our airport departure from the hotel, the experience of our visit in Dubai was very smooth and quick. Ms. Inna Ivanova, our Owner Privileges Executive helped with the t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
When last time I came to Dubai with my friends from New Delhi n family from London for investment “Abraham Nassrallah” in The First Group he entertained us done demonstration which is unforgettable... See more
Company replied
My review will he absolutely honest. I had not heard of The First Group before buying the property from them. My experience is exceptionally great because of one person alone... Lubna Mohammed! She i... See more
Company replied
I gave 5 star because of our experiences with The First Group staff, expecially, Carla. Carla is a wonderful person that really understands her work/role perfectly. She responded to our enquiry prom... See more
Company replied
Company details
Written by the company
Headquartered in Dubai, UAE, The First Group (TFG) is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since launch, TFG has carved a highly successful niche offering unrivalled property investment opportunities to clients from more than 70 countries worldwide. TFG investors also gain access to exclusive loyalty privileges, ranging from complimentary hotel stays to discounts on restaurants, lifestyle experiences and other exciting benefits. To learn more about The First Group and its unique investment opportunities, visit www.thefirstgroup.com.
Contact info
Tameem House, Barsha Heights, PO Box 24573, Dubai, U.A.E.
- +971 4 455 0100
- customer.support@thefirstgroup.com
- thefirstgroup.com
4.7
Excellent
2K reviews
Replied to 18% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Kudos Lubna Mohammad!!!
My review will he absolutely honest. I had not heard of The First Group before buying the property from them. My experience is exceptionally great because of one person alone... Lubna Mohammed! She is extremely supportive and trustworthy. My case in her hands, I have never brothered much. Any question or concern, she is right there to clarify and solve.
Kudos Lubna. You are a gem!
December 17, 2025
Reply from The First Group
Dear Mr. Khan,
Thank you for sharing your positive feedback about Miss Lobna's exceptional service. We appreciate your kind words and will be sure to pass on your compliments to her.
Warm regards,
The First Group
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Very high standards of customer care…
Very high standards of customer care and Mr Mohammad Awlada responds quickly to all my queries
I am really luck to have him manage my account
December 17, 2025
Reply from The First Group
Dear Mr. Hasan,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
My experience with LOBNA from the owner…
My experience with LOBNA from the owner privilege department is fantastic.
She is an amiable, efficient and outstanding officer, always ready and willing to help at all times. And she will always be prompt and timely about it.
December 12, 2025
Reply from The First Group
Dear Mr. Igun,
Thank you so much for sharing your wonderful feedback about Ms. Lobna. We sincerely appreciate your feedback and look forward to continuing to serve you with the same level of excellence.
Warm regards,
The First Group
Warm and big Thank you
I have experienced recently with Nihad, and remarkably convinced to Thank TFG for being such an incredible travel companion! Your planning, support, and coordination made the trip arrangements perfect. Truly appreciate everything you did.
December 12, 2025
Reply from The First Group
Dear Mr. Khan,
Thank you for your positive feedback! We strive to provide excellent service to all our clients. Your appreciation will be conveyed to Mr. Nihad.
Warm regards,
The First Group
Bonjour
Bonjour
j’ai été bien accueilli chaleureusement par Mme NIHAD
Mes demandes ont été prise en compte et bien traiter à temps
Hello,
I received a very warm welcome from Ms. Nihad.
My requests were taken into account and processed promptly.
Mme KONTÉ OUMAR
December 11, 2025
Reply from The First Group
Cher M Konte,
Merci beaucoup pour vos commentaires positifs ! Nous nous efforçons de fournir un excellent service à tous nos clients.
Cordialement,
The First Group
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The services offered and the quick…
The services offered and the quick responses. Nihad was great
December 11, 2025
Reply from The First Group
Dear Ms. Kateme,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Amazing client management
Amazing client management! Initially i had some apprehension on response times but they are amazing. faster, clear responses. Timely closure of requests. impeccable client management. Rafika is fantastic. If i have more stars to give, i will add 5 more to the rating. Cheers.
December 11, 2025
Reply from The First Group
Dear Mr. Kuchibotla,
We appreciate your positive feedback and will convey your appreciation to Ms. Rafika for her outstanding service.
Warm regards,
The First Group
Im realy so appreciate Ms.Rafika Tahri…
Im realy so appreciate Ms.Rafika Tahri for her professional guidnece and support.
All best for TFG for such employee atitude and behave.
December 11, 2025
Reply from The First Group
Dear Mr. Al-Ismaeel,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Tahri.
Warmest regards,
The First Group
My trip was excellent.A nice driver…
My trip was excellent.A nice driver picked me up at airport .Inna,my personal manager,organised everything for my family at the highest level.
December 10, 2025
Reply from The First Group
Dear Ms. Domnina,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
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Reply from The First Group
Dear Mr. Waqas,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Thank you Carla Isabel Nunes!!!
Well,
What do i say about Carla,Ive been in touch with her at TFG for the past 7 odd years maybe more and i have never heard her say no to anything at all ever. Its always…Yes, Mr. Aakash it will be taken care of, is there anything else you might need. Her warmth of greeting you from the very beginning as soon as u step into the office has always been amazing.Even over the phone shes always courteous.She still remembers my special blend of coffee and sandwiches that i like. There isnt a limit of how much coffee will you take. Taking care of everything when ever i have travelled to Dubai.Any requirements before or during travel is absolutely taken care of.Extremely Proud and Happy that she is the Assigned Manager of my Portfolio.
Thank you very very much for everything Carla over the past so many years.
Thank you again.
Cheers!!
December 4, 2025
Reply from The First Group
Dear Mr. Goswami,
We're thrilled to hear about your recent positive experience with Ms. Carla. Providing exceptional service to our clients is our top priority, and it's wonderful to know that she was able to address your concerns promptly and effectively.
Thank you for choosing The First Group. We are committed to continuing to serve you with the highest level of excellence.
Warm regards,
The First Group
Excellent services they made my booking…
Excellent services they made my booking with no time. Mohammad Antor knows how to deal with customers.
November 11, 2025
Reply from The First Group
Dear Mr. Alkhaldi,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
good and nice
December 1, 2025
Unprompted review
Reply from The First Group
Dear Mr. Mohamed,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
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Mr anttar is great helpfull for first…
Mr anttar is great helpfull for first group client
Well respected and professional
I wish him good luck in his career
Maher Khosyfan
November 27, 2025
Reply from The First Group
Dear Mr. Khosfyan,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
Avoid at all costs
On arrival at Dubai airport, I was told that I could visit their development and attend a presentation. With no obligation they show me the around their prime sites in Dubai. All I got was a pick up from the hotel…..then the hard sell. Went to 2 separate locations & had no less than 6 sales reps trying to sell me a share in their development. Then comes the pressure, sign up on the day to receive the discount. Don’t waste any of your valuable time with these guys……4 hours of my limited time wasted.
November 24, 2025
Unprompted review
Prompt Response
My accommodation confirmation for my family has always been speedily handled
November 21, 2025
Reply from The First Group
Dear Mr. Oguns,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Surel experience.
I Contacted by Cristina Cernei for My Trip to Dubai, I felt I got the Customer service I deserved during Hotel and Airport Pick up . Also felt welcomed at any of my inquiry regarding the investment.
November 14, 2025
Reply from The First Group
Dear Mr. Mustifa,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
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Feedback & Review for Inna Ivanova & First Group
Ms. Inna was very helpful in our booking for the hotel and receiving the car transport from the airport as well. Everything was done promptly and efficiently. Great service from her and the first group!
November 13, 2025
Reply from The First Group
Dear Mr. Sheikh,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
Great service done by Mohammed Oulada
Great service done by Mohammed Oulada, one time, quick response and precise
I like his attitude and politeness too.
November 14, 2025
Reply from The First Group
Mr. Alahmed
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Koya,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
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