From travel booking to our airport departure from the hotel, the experience of our visit in Dubai was very smooth and quick. Ms. Inna Ivanova, our Owner Privileges Executive helped with the t... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
When last time I came to Dubai with my friends from New Delhi n family from London for investment “Abraham Nassrallah” in The First Group he entertained us done demonstration which is unforgettable... See more
Company replied
My review will he absolutely honest. I had not heard of The First Group before buying the property from them. My experience is exceptionally great because of one person alone... Lubna Mohammed! She i... See more
Company replied
I gave 5 star because of our experiences with The First Group staff, expecially, Carla. Carla is a wonderful person that really understands her work/role perfectly. She responded to our enquiry prom... See more
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Company details
Written by the company
Headquartered in Dubai, UAE, The First Group (TFG) is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since launch, TFG has carved a highly successful niche offering unrivalled property investment opportunities to clients from more than 70 countries worldwide. TFG investors also gain access to exclusive loyalty privileges, ranging from complimentary hotel stays to discounts on restaurants, lifestyle experiences and other exciting benefits. To learn more about The First Group and its unique investment opportunities, visit www.thefirstgroup.com.
Contact info
Tameem House, Barsha Heights, PO Box 24573, Dubai, U.A.E.
- +971 4 455 0100
- customer.support@thefirstgroup.com
- thefirstgroup.com
4.7
Excellent
2K reviews
Replied to 18% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from The First Group
Dear Mr. Brave,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
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My Portfolio Manager Ms Carla Isabel…
My Portfolio Manager Ms Carla Isabel Nunes is the best since ever i became the Owner of Unit 913, Metrocentral Hotel Apartment. She satisfies me in all aspects of the services required of her.
October 1, 2025
Reply from The First Group
Dear Mr. Edomobi,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Carla.
Warmest regards,
The First Group
The way they presented all the…
The way they presented all the information and tours .
September 27, 2025
Unprompted review
Reply from The First Group
Hello,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
Carla
Carla is outstanding, she always provides me with the best service and attends to all of my questions or requests quickly and efficiently.
September 25, 2025
Reply from The First Group
Dear Mr. Kovacevic,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Carla.
Warmest regards,
The First Group
The First Group is a top-notch company.
The First Group is doing great in information dissemination especially on the market situation of my investment. The transparency and accountability of the company are top-notch.
Payment of my rental income is excellent.
September 23, 2025
Reply from The First Group
Dear Mr. Adekunle,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
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TFG is blessed with A nice guy to do business with
My experience with TFG has been varied. Mohammed Oulada gave me a warm reception when I arrived a week ago. And facilitated all I requested to be done for me.I think the company is fortunate to have an efficient , energetic man added to the team. Always at my service no matter how many times I call him. A Very nice person to do business with. No stress
September 19, 2025
Reply from The First Group
Dear Mr. Atubra,
Thank you for sharing your positive feedback about your experience with Mr. Mohammed. We will be sure to convey your appreciation to him.
Warm regards.
The First Group
it’s the personal touch that impresses…
it’s the personal touch that impresses me. For example i was in Dubai to ask questions about my investment. After talking here and there , Cristina Cernei showed up ! She had a calmness about her that made me more interested in the system. Then she explained kindly with details things i needed to know, as well as showed me how best to get information by myself if need me , she spoke nicely and intelligently and that made have to listen. i really appreciate her wisdom on how to deal with clients are worked up!
September 16, 2025
Reply from The First Group
Dear Mr. Addo,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your visit was made perfect thanks to the exceptional support provided by Ms. Cristina.
We look forward to welcoming you back for another stay in the future.
Warm Regards,
The First Group
quick response
September 17, 2025
Reply from The First Group
Dear Mr. Yongsheng,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Excellent customer service with very…
Excellent customer service with very clear and concise plans
September 14, 2025
Unprompted review
Reply from The First Group
Dear Mr. Khalifa,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
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We have communicated with Mrs Lubna…appreciate
We have communicated with Mrs Lubna Mohammed several times and she has proven her selve as a very respomsive and supportive person and we do appreciate her
September 11, 2025
Reply from The First Group
Dear Ms. Saleh,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Lobna.
Warmest regards,
The First Group
Instant Actions
We tried to avail owner privilege for our UAE visit and requested to arrange the same. We got a quicker response and our requests are fullfilled on time.
September 10, 2025
Reply from The First Group
Dear Mr. Muthu,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Reply from The First Group
Dear Mr. Esfahani,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Cristina.
Warmest regards,
The First Group
Tempted by discount trips...?
Great free ride to The Palm and that's where the 5 Star review ends. Before you enter into dealings with this company, PLEASE READ the ONE STAR REVIEWS because they echo our sentiments.
This is a genuine review, with no bitterness, just with the aim of hoping no-one is scammed!
The all signing, all dancing cabaret masks a hard sell, & the math doesn't add up. Just remember, no body gives you anything for free these days - treat yourself, go visit a retail agency instead if you're thinking of buying property.
Our discounted trips even ended up costing us money. Basically, AVOID, save yourself the frustration and spend your time enjoying the extravagance of Dubai.
June 26, 2025
Unprompted review
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Reply from The First Group
Dear Mr. Kadham,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Concept is good
September 4, 2025
Unprompted review
Reply from The First Group
Hello,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
I had a great experience with Cristina…
I had a great experience with Cristina Cernei and she was very professional and accommodating.
September 4, 2025
Reply from The First Group
Dear Mr. Omolabake,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group
My experience was excellent with Mr
My experience was excellent with Mr. Mohammed Oulada. He was very cooperative and kind and I’m very proud for his amazing effort and proud for him being in the staff of my account
September 2, 2025
Reply from The First Group
Dear Mr. Hussain,
Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
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I was supposed to get an income from…
I was supposed to get an income from the hotel operations on July 1st. They sent a wire a week later that wasn't received. Then sent another one and another one, and the fourth one didn't make it either. We are in September, and the wire didn't make it. If the same method didn't work, maybe try something else?. There is nothing else, unless you want to travel to Dubai and pick it up. I guess that wire #5 will be sent sometime in September.
September 1, 2025
Unprompted review
Upon our arrival at Dubai airport
Upon our arrival at Dubai airport, a representative of the company stopped us and deceived us by saying that they were giving us all the attractions in Dubai for free, courtesy of their company, in exchange for attending a talk of less than one hour at their offices. We attended, wasted more than two hours, and never received anything to enjoy the attractions of Dubai as they had promised. This is an UNRELIABLE company. I would never invest in a group whose advertising is based on lies and deceit
August 23, 2025
Unprompted review
When last time I came to Dubai with my…2024
When last time I came to Dubai with my friends from New Delhi n family from London for investment “Abraham Nassrallah” in The First Group he entertained us done demonstration which is unforgettable excellent presentation. I’m coming again in November. See you soon and stay as sweet as you are.
Murad Ali
UK 🇬🇧
November 6, 2024
Unprompted review
Reply from The First Group
Dear Mr. Ali,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Mr. Abrohom.
We look forward to welcoming you very soon.
Warmest regards,
The First Group
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