The site was fairly easy to maneuver through. But what really made the experience better was the agent Mr.Abby Ford. Mr.Abby walked me through each step of the process with precision and patience. Ma... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Spectacular professionalism and patience on Lenny's part in booking us two tickets from CJB to SLC! Lenny, thank you very much for your meticulous care to detail at every step! It meant a lot to both... See more
Company replied
Ryan Belford restored my faith in customer service professionals. He was very helpful and kind. Well versed on the content of reservations. I was a little nervous however. Ryan assured me he would tak... See more
Company replied
We were having trouble with the website getting what we needed…so we called and talked with Haskel. He was extremely helpful in booking our flights and answering all our questions. We are looking forw... See more
Company details
Written by the company
We are in the business of memories, joy, unforgettable experiences through serving as a Worldwide Tour & Travel Specialists to our customers. Our motto is to provide the best travel experience to our customers at an amazing price with help of our vast network and experience throughout the globe.
Contact info
24 Market Square, HP1 1ER, Hemel Hempstead, United Kingdom
- 0203-892-5853
- customerservices@theflightmakers.com
- theflightmakers.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Onyx was very helpful and…
Onyx was very helpful and accommodating. He was great to work with! I appreciate all of his help. It was a pleasure to work with him!
July 21, 2024
Unprompted review
Reply from The Flight Makers
Dear Paula,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
theflightmakers.com
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Onyx very good experience
July 19, 2024
Unprompted review
Reply from The Flight Makers
Dear Carlos,
We are happy we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Conrad was amazing,made my first online…
Conrad was amazing,made my first online purchase and I am almost blind. Conrad made it extremely easy knowledgeable, friendly,and Professional. Thank You!!
July 17, 2024
Unprompted review
Reply from The Flight Makers
Dear Duane,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Reply from The Flight Makers
Dear Pamelia,
We are happy we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
I am old and not computer friendly…
I am old and not computer friendly Conrad was very professional and patient with helping me
July 15, 2024
Unprompted review
Reply from The Flight Makers
Dear Norman,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs in the future.
Hope to see you again.
Regards
Theflightmakers.com
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Onyx was wonderful and fixed my errors…
Onyx was wonderful and fixed my errors for me!
July 15, 2024
Unprompted review
Reply from The Flight Makers
Dear Marianne,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Onyx was very patient and accommodating…
Onyx was very patient and accommodating to my needs. Very helpful, kind and helped me to understand everything. I would certainly reach out to him again for help navigating flights again. He was so easy to understand and his speaking voice is wonderful! I wish ALL customer service reps were like Onyx Van Dyke!
July 15, 2024
Unprompted review
Reply from The Flight Makers
Dear Michelle,
Thank you for your glowing feedback! We're thrilled to hear about your positive experience with Onyx. We pride ourselves on providing excellent service, and we're here to assist you with your future travel needs. Onyx and the team look forward to welcoming you back for another smooth journey. Safe travels!
Regards
Theflightmakers.com
Calming
My experience with Conrad was delightful, he had a very calm manner, I was very frustrated because of the run around. Conrad reassured be he could help me and he did just that. I’m truly grateful.
July 9, 2024
Unprompted review
Reply from The Flight Makers
Dear Andre,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
Mix up
Onyx VanDyke
This guy was amazing, was able to help us out. With the mix up. The ticket was originally flagged overbooked. He fixed it up
July 7, 2024
Unprompted review
Reply from The Flight Makers
Dear Steve,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Theflightmakers.com
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Onyx Rocks!
Onyx was extremely patient regarding me making several flight changes, as I couldn’t make up my mind!
He made sure I received emails regarding permission to charge my card and getting my verification code.
Onyx could not have been more polite, professional and helpful.
July 7, 2024
Unprompted review
Reply from The Flight Makers
Dear JM Carroll,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Conrad gave me a good customer service…
Conrad gave me a good customer service experience. He was patient and kind, I really appreciated this help.
July 5, 2024
Unprompted review
Reply from The Flight Makers
Dear Tristan,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs in the future.
Hope to see you again.
Regards
Theflightmakers.com
Reply from The Flight Makers
Dear Becky,
We are happy we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Consul is a great help
July 4, 2024
Unprompted review
Reply from The Flight Makers
Dear Sean,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
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I was very pleased with the service I…
I was very pleased with the service I received from Lenny White his customer service was outstanding. Lenny was very professional he went above and beyond to help me. I was so impressed by his commitment to going the extra mile.
Thank you Lenny!
July 2, 2024
Unprompted review
Reply from The Flight Makers
Dear Mirna,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
Very understanding and extremely helpful
Very understanding and extremely helpful
July 2, 2024
Unprompted review
Reply from The Flight Makers
Dear Alex,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
It was a delightful experience booking…
It was a delightful experience booking through This agent. He was extremely airport courteous and professional. I suddenly would recommend him and his team for any travel related bookings.
July 1, 2024
Unprompted review
Gary is amazing
Gary is amazing, he was the third person i talked to no one could Help until I talked to Gary customer service was spectacular. Very helpful and accommodating.
June 30, 2024
Unprompted review
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Gary Romano
July 1, 2024
Unprompted review
Gary - Perfectionist
Gary and Bella, You both were great help!
Southwest is amazing!
June 30, 2024
Unprompted review
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