The site was fairly easy to maneuver through. But what really made the experience better was the agent Mr.Abby Ford. Mr.Abby walked me through each step of the process with precision and patience. Ma... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Spectacular professionalism and patience on Lenny's part in booking us two tickets from CJB to SLC! Lenny, thank you very much for your meticulous care to detail at every step! It meant a lot to both... See more
Company replied
Ryan Belford restored my faith in customer service professionals. He was very helpful and kind. Well versed on the content of reservations. I was a little nervous however. Ryan assured me he would tak... See more
Company replied
We were having trouble with the website getting what we needed…so we called and talked with Haskel. He was extremely helpful in booking our flights and answering all our questions. We are looking forw... See more
Company details
Written by the company
We are in the business of memories, joy, unforgettable experiences through serving as a Worldwide Tour & Travel Specialists to our customers. Our motto is to provide the best travel experience to our customers at an amazing price with help of our vast network and experience throughout the globe.
Contact info
24 Market Square, HP1 1ER, Hemel Hempstead, United Kingdom
- 0203-892-5853
- customerservices@theflightmakers.com
- theflightmakers.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was able to listen and understand my…
Was able to listen and understand my concern and address why I called.
Thank you Onyx
June 30, 2024
Unprompted review
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Onyx,
Onyx,
Thanks you for your help. I appreciate that you tried your best to satisfy my concerns to the best of your abilities and was very professional.
Jen-
June 30, 2024
Unprompted review
Ronin K was very helpful with setting…
Ronin K was very helpful with setting up my account and arranging a wheelchair
June 30, 2024
Unprompted review
Agent Ronin helped me to make changes…
Agent Ronin helped me to make changes very quickly.
June 30, 2024
Unprompted review
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Ronin k was very good in the analysis…
Ronin k was very good in the analysis of the booking with a humanitarian to customer like the way he explained it to I am so happy and glad as well tnks for his experience
June 30, 2024
Unprompted review
Bella was very helpful to help me with…
Bella was very helpful to help me with my situation. Need more people like her understanding
June 30, 2024
Unprompted review
Onyx VanDyke professionalism
d to make a change to my reservation. Onyx VanDyke went the extra mile to reschedule a flight that fit my neefds and budget.
June 5, 2024
Unprompted review
Reply from The Flight Makers
Dear Jocyne,
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Onyx was very helpful and made a very…
Onyx was very helpful and made a very difficult situation work out well.
June 2, 2024
Unprompted review
Reply from The Flight Makers
Dear Peggy,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
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Onyx was very courteous and helpful
Onyx was very courteous and helpful, but mostly he listened to my concerns. It’s employees like this that make me want to do business with a company.
June 25, 2024
Unprompted review
Reply from The Flight Makers
Dear Tony,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
Reply from The Flight Makers
Dear Rodney,
We are happy we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Lenny was very helpful in getting my…
Lenny was very helpful in getting my flight changed because I am ill.
June 22, 2024
Unprompted review
Reply from The Flight Makers
Dear Jack,
Thank you for your review!
We appreciate that you decided to write a review of our services and we are looking forward to serving your travel needs in the future.
Hope to see you again.
Regards
Theflightmakers.com
very helpful and accommodating
June 21, 2024
Unprompted review
Reply from The Flight Makers
Dear Christy,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
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Gary Romano was absolutely amazing…
Gary Romano was absolutely amazing tonight! I have had the worst experience with American Airlines tonight and when talking with Gary, he really made my night. He went over and beyond my expectations. I have been on the phone for over an hour trying to figure this mess out and Gary was so patient, and the results were beyond my expectations. Thank you so much Gary!!
June 20, 2024
Unprompted review
Reply from The Flight Makers
Dear Katie,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback! We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
Gary Ramano was an excellent service…
Gary Ramano was an excellent service representative! He was polite and very patient with me as I stumbled around. He should get a raise!!
June 20, 2024
Unprompted review
Reply from The Flight Makers
Dear Penelope,
Thank you so much for taking the time to write us a great review, we appreciate it. It's a real boost to the staff when they get a good review and feel their efforts are appreciated.
Regards
Theflightmakers.com
Reply from The Flight Makers
Dear Fyau,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Gary was exceptional
Gary was exceptional. He was knowledgeable, professional, kind and extremely helpful. He is an asset to your airline!
June 16, 2024
Unprompted review
Reply from The Flight Makers
Dear Karry,
We are happy that you had a great experience with us and we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
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Freddy Smith is the best agent that I…
Freddy Smith is the best agent that I have spoken to in all my life..He was so thoughtful and spent a long time with patience to find me a flight and the best rate he could.. No question was too hard for him… If I ever have to call again I hope it will be him that takes the call. Thank You so very much Freddy Smith…
June 16, 2024
Unprompted review
Reply from The Flight Makers
Dear Judith,
We were thrilled to read your 5-star review of our service. We are glad you had such a positive experience with our representative. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback!
Regards
Theflightmakers.com
Kerensa
Kerensa was vrey helpful and polite and was able to sort out our situation.
June 16, 2024
Unprompted review
Reply from The Flight Makers
Dear Kerensa,
We are happy we could help you out.
Thanks for being our customer.
Regards
Theflightmakers.com
Freddie was a great customer service…
Freddie was a great customer service representative that helped me out. I had lost my email for my flight and he fixed it for me so that I would have it on my phone. He’s a great employee. I pray that he gets all the promotions that he deserved.
June 15, 2024
Unprompted review
Reply from The Flight Makers
Dear Charlene,
Amazing feedback!
We're thrilled to hear that you've had such a positive experience with our representative.
We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.
Regards
Theflightmakers.com
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