had a wonderful experience booking my flights thanks to Jason He was polite, very helpful, and made the whole process completely easy and stress-free. Everything was handled quickly and professionally... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rachel has been so patient, helpful and informative. We managed to sort out our USA flights with no problems with 100% guarantee. Now looking forward to booking our group adventure to Sri Lanka.... See more
Company replied
Booked 2 business class return tickets to Singapore with this company.Was wary about using this company as usually book direct with airline but found the whole process very slick.Very professional ser... See more
Company replied
Our holiday involved 8 flights and 3 countries, with guides and contacts appointed at each stage. All went smoothly and we had a memorable holiday. Deborah was always quick to respond to questions e... See more
Company replied
Company details
About The Flights Guru
Written by the company
About TheFlightsGuru
As a leading online travel agency, we specialize in curating exceptional flight options and holiday packages tailored to suit your preferences, all at competitive prices. Our team comprises passionate individuals driven by a love for exploration and adventure, dedicated to crafting unforgettable experiences for every journey you embark on.
Why Choose Us?
Bespoke Travel Services that cater specifically to your preferences, ensuring each journey is suited to your needs.
Book with Confidence knowing that your money is fully financially protected with our ABTA and ATOL certifications.
Expert Guidance Guaranteed with a team of highly knowledgeable travel professionals with over 20+ years of experience in the travel industry and a vast network of connections worldwide.
Discover Unbeatable Discounts where we offer the best rates, products and services to our customers.
Contact info
5 Bickels Yard, 151-153 Bermondsey Street , SE1 3HA , London, United Kingdom
- 0203 923 8911
- sales@theflightsguru.co.uk
- theflightsguru.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Both Mathew and Edward were great in…
Both Mathew and Edward were great in helping me solve my payment issue
July 29, 2026
Unprompted review
Reply from The Flights Guru
Dear Dylan,
Thank you so much for your wonderful 5-star review!
We are delighted to hear that Mathew and Edward was able to make your flight booking experience smooth and stress-free.
We truly appreciate your kind words and will be sure to share your feedback with Mathew and Edward.
Thank you for choosing The Flights Guru. We wish you a fantastic trip and look forward to assisting you again in the future.
Kind Regards,
The Flights Guru Team
I cannot thank Martin enough
I cannot thank Martin enough for helping us book our recent holiday. He made the entire process completely stress-free, found us an amazing deal, and handled every little detail with total professionalism. Highly recommended!
July 29, 2026
Unprompted review
Reply from The Flights Guru
Dear Fatima,
Thank you for your lovely feedback. We’re delighted to hear that Martin managed your booking professionally and provided an amazing deal and positive service experience for you.
Your kind comments are truly appreciated by all of us at The Flights Guru, and we look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
This is now by 3rd holiday booking with…
This is now by 3rd holiday booking with Martin this year, he’s absolutely amazing to deal with, such a lovely personality and his customer service is next to non! He’s got the patience of a virtue! Martin truly goes well over and beyond for his customers from the second you make the call until the trip has come to an end. He will check in with you even whilst you’re on holiday and it doesn’t get better than that! I personally don’t think anyone can beat the prices aswell. Thank you once again for an exceptional service - your fav client R patel :)
July 29, 2026
Unprompted review
Reply from The Flights Guru
Dear R Patel,
Thank you for your kind feedback and continued support. We’re delighted to hear that Martin provided efficient, helpful, and excellent service for your travel needs.
Your kind words truly mean a great deal to both Martin and the team at The Flights Guru.
We look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
Martin was a star
Martin was a star, he helped me through the whole process of booking my flights and gave me an amazing deal, I will definitely be booking with him again for his amazing service and patience with me!
July 29, 2026
Unprompted review
Reply from The Flights Guru
Dear Ammarah Patel,
Thank you so much for your wonderful review and the 5-star rating!
We are delighted to hear that Martin was able to help create the perfect booking for you and provide the support you needed throughout the planning process.
We truly appreciate your kind words. Your trust and support mean a great deal to us.
Thank you for choosing The Flights Guru, and we look forward to helping you plan your next unforgettable holiday!
Kind regards,
The Flights Guru Team
HORRID
HORRID! BAIT AND SWITCH! GET YOU TO BOOK A CHEAP FLIGHT THEN LATER TELL YOU IT'S "UNAVAILABLE"! MEAN, RUDE AND TRY TO FORCE YOU TO SPEND HUNDREDS MORE! NEVER, EVER AGAIN! PATHETIC!
July 29, 2026
Unprompted review
5 Starts Mathew
Hi.
I needed to change my meal in the flight. Mathew did is so fast without any hiccups. Very efficient. Very smart option to use WhatsApp to connect you guys.
Thank you Mathew. 5 stars service. Well done.
Will recommend you and check what else you offer.
Regards,
Yavor C
July 28, 2026
Unprompted review
Reply from The Flights Guru
Dear Yavor C,
Thank you for your wonderful feedback. We’re delighted to hear that Mathew provided such amazing service and that you were happy booking with The Flights Guru.
Your kind comments truly mean a great deal to us, and we look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
Super supportive and helpful
Super supportive and helpful. Excellent customer person
July 28, 2026
Unprompted review
Reply from The Flights Guru
Dear Maha Shuayb,
We are thrilled to hear that you had a enjoyable experience while booking your flights.
Providing helpful, courteous, and hassle-free service is what we strive for, so it's wonderful to know that we made the process simple and stress-free for you.
Your kind feedback is greatly appreciated and serves as a real encouragement to our team.
We hope to assist you again with your future travel plans and wish you a fantastic trip!
Best wishes,
The Flights Guru Team
Deborah has provided an excellent…
Deborah has provided an excellent service helping me to plan our trip to KL, Singapore and Bali. She has listened to our needs and suggested suitable accommodation. I look forward to working with her until our trip in March 2027
July 25, 2026
Unprompted review
Reply from The Flights Guru
Dear Mrs Val Girling,
Thank you for taking the time to share your experience with us. We’re delighted to hear that Deborah provided such dedicated and supportive service throughout your booking.
She will be thrilled to receive your kind words. Thank you for choosing The Flights Guru, and we look forward to assisting you with your future holidays.
Kind regards,
The Flights Guru Team
On of best travel agency you can…
On of best travel agency you can connect with straightaway and they handle every customer personally by agents one the member Ashley has been very professional and helped with through my booking quickly best time help customers .
July 28, 2026
Unprompted review
Reply from The Flights Guru
Dear Kamal Hassan,
Thank you for your lovely feedback. We’re delighted to hear that Ashley has provided reliable and attentive service throughout your booking experience.
Thank you for choosing The Flights Guru. We look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
The telephone advisor Jordan was…
The telephone advisor Jordan was attentive and proactive. He carried out a thorough search and was prompt in his replies, ensuring that I had all the information I required.
July 25, 2026
Unprompted review
Reply from The Flights Guru
Dear Madaleine Roberts,
Thank you so much for your wonderful 5-star review!
We are delighted to hear that Jordan was able to make your booking experience smooth and stress-free. Providing helpful, patient, and dedicated service is what we strive for, and it's fantastic to know that Jordan's support made such a positive difference.
We truly appreciate your kind words and will be sure to share your feedback with Jordan.
Thank you for choosing The Flights Guru. We wish you a fantastic trip and look forward to assisting you again in the future.
Kind Regards,
The Flights Guru Team
Amended flight details
Needed to amend flight details, Mark was very helpful and sorted the issue out straight away for me.
July 27, 2026
Unprompted review
Reply from The Flights Guru
Dear Sophie P,
Thank you so much for your wonderful 5-star review!
We are delighted to hear that Mark was able to make your flight booking experience smooth and stress-free.
We truly appreciate your kind words and will be sure to share your feedback with Mark.
Thank you for choosing The Flights Guru. We wish you a fantastic trip and look forward to assisting you again in the future.
Kind Regards,
The Flights Guru Team
Fantastic customer service
Fantastic customer service when I needed a name amended, quick and helpful support. Would recommend
July 27, 2026
Unprompted review
Reply from The Flights Guru
Dear Hannah,
We are thrilled to hear that you had a enjoyable experience while booking your flights.
Providing helpful, courteous, and hassle-free service is what we strive for, so it's wonderful to know that we made the process simple and stress-free for you.
Your kind feedback is greatly appreciated and serves as a real encouragement to our team.
We hope to assist you again with your future travel plans and wish you a fantastic trip!
Best wishes,
The Flights Guru Team
Simon helped me through out from…
Simon helped me through out from chatting and when I was struggling with other information he kindly suggested to call me if it will be easy for me,which I agree,he’s very patient and helpful.he is really patient I have asked to send emails over and over still speak calmly and very polite. Thank you Simon.my son is happy flight date been changed.
July 26, 2026
Unprompted review
Reply from The Flights Guru
Dear Ncane Singh,
Thank you for your lovely feedback. We’re delighted to hear that Simon managed your booking professionally and provided a positive service experience for you.
Your kind comments are truly appreciated by all of us at The Flights Guru, and we look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
Ashley was very helpful
July 25, 2026
Unprompted review
Reply from The Flights Guru
Dear Customer,
Thank you for your fantastic feedback. We’re delighted to hear that Ashley has provided reliable and helpful service throughout your booking experience.
Your kind words are truly appreciated, and we’ll be sure to pass your feedback on to Ashley.
Thank you for choosing The Flights Guru. We look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
Simon was very helpful and got me my…
Simon was very helpful and got me my seat preferences for free on a long haul return flight when I couldn’t do it myself. Super quick and easy!
July 25, 2026
Unprompted review
Reply from The Flights Guru
Dear Anna,
Thank you so much for your wonderful 5-star review!
We are delighted to hear about your experience with Simon. We're pleased that Simon was able to guide you through the booking process with patience, understanding, and professionalism.
Your kind words mean a great deal, and we will be sure to pass your feedback on to Simon.
We look forward to helping you plan your next adventure in the future.
Kind Regards,
The Flights Guru Team
flight guru is one of the best agents…
flight guru is one of the best agents in the world 🌎 with great,kind and patience staff just like Jennifer 👍 i really really appreciate your hard working etc 💪 🙏
July 25, 2026
Unprompted review
Reply from The Flights Guru
Dear Shaho Qadir,
Thank you for your 5-star rating.
We’re delighted to hear that you’ve had great experience with Jennifer has been especially helpful by keeping you informed and up to date throughout the process. We’ll be sure to pass along your kind words to her.
We look forward to assisting you again with your future travels.
Kind Regards,
The Flights Guru Team
Flight Guru helpful staff but limited information
Jennifer at Flight Guru was really helpful with our booking, however the price was higher than quoted and we’re still waiting for information on the luggage allowance on the flight. It feels weird not getting all the ticket information when you book but hopefully the trip itself will be seamless 🤞
July 24, 2026
Unprompted review
Reply from The Flights Guru
Dear Sam,
Thank you for your lovely review and we’re delighted to hear that Jennifer was so helpful throughout your booking.
We wish you good luck for your upcoming trip and look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
Excellent customer service all through.
July 8, 2026
Unprompted review
Reply from The Flights Guru
Dear Ola,
We are thrilled to hear that you had a enjoyable experience while booking your flights.
Providing helpful, courteous, and hassle-free service is what we strive for, so it's wonderful to know that we made the process simple and stress-free for you.
Your kind feedback is greatly appreciated and serves as a real encouragement to our team.
We hope to assist you again with your future travel plans and wish you a fantastic trip!
Best wishes,
The Flights Guru Team
i was not unsure about the luggage…
i was not unsure about the luggage allownce and payment didnt go through mathew help me sort all my issuesi couldnt ask for more.
thank you mathew
July 23, 2026
Unprompted review
Reply from The Flights Guru
Dear Yohannes Sharew,
Thank you for your kind review.
We’re delighted to hear that Mathew provided fast, and efficient service throughout your booking experience.
We truly appreciate your support and look forward to assisting you again on your future trips.
Kind regards,
The Flights Guru Team
Excellent Service and great advice.
Excellent Service and great advice.
Jenifer pulled out all the stops to tailor make my multiple flight arrangements at the times that suited me and for the best prices
January 12, 2026
Unprompted review
Reply from The Flights Guru
Dear Tony Murray,
Thank you for your lovely feedback. We’re delighted to hear that Jennifer managed your booking professionally, went above and beyond to provided a positive service experience for you.
Your kind comments are truly appreciated by all of us at The Flights Guru, and we look forward to assisting you again in the future.
Kind regards,
The Flights Guru Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.