Ordered both Rabanne 1 Million EDT 100ml and Spice Bomb EDT 90ml. Both arrived quicker than I expected and both boxed. Bottles were full and the scent was as expected. Both were advertised as testers... See more
Company replied
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Awful customer service. Scammers. Ordered two Victoria secrets body mists. Never received parcels, tracking did not work as possibly given a fake tracking number or one that did not exist. When e... See more
Ordered a Issey Miyake L'Eau D'Issey Pour Homme Eau De Toilette Spray 125 ml. No problem with transaction and good value for price paid at £27 odd plus postage BUT I was shocked to receive a packa... See more
Hi ordered YSL Kouros Monday, dispatched later that day, received relevant product in original unopened box Thursday afternoon able to track Royal mail service all the way. Have tried my order along w... See more
Company details
Written by the company
We’re The Fragrance Warehouse; the fragrance retail and e-commerce brand here to provide you with the latest discounted fragrances and beauty products.
Contact info
Mica Building, 16B Church Road,, FY83NE, Lytham St. Annes, United Kingdom
- help@thefragrancewarehouse.co.uk
- thefragrancewarehouse.co.uk
4.1
Great
389 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THEY ARE UNRESPONSIVE-
THEY ARE UNRESPONSIVE- NEED their assistance but they are nowhere to be found. Number inactive! Two emails, 1 is not working while the other, they are not responding as well
January 16, 2026
Unprompted review
Reply from The Fragrance Warehouse
We’re really sorry to hear about your experience — this definitely isn’t the level of service we aim to provide.
We take feedback like this seriously, and we’d genuinely like to resolve this for you as quickly as possible. It sounds like there may have been an issue with our contact channels, which we’re currently investigating. If you still wish to contact us, please use
help@thefragrancewarehouse.co.uk. If you include your order details, we’ll get this sorted for you as a matter of urgency.
We appreciate your patience and the opportunity to make this right.
We’re reviewing our contact systems to ensure this doesn’t happen again.
Thanks
The Fragrance Warehouse
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Prices and quick delivery
January 5, 2026
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
everything arrived undamaged
everything arrived undamaged prices were good ,no complaints thiswas my 3rd or 4th order
January 5, 2026
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
Best online fragrance shop
Fast delivery and easy online ordering service. Simple and straightforward. Excellent prices, good variety. Impressed much
January 5, 2026
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
scam what company sends out bottles of…
scam what company sends out bottles of perfume with just the smallest amount of perfume in it and even have the nerve to charge for it stay away from this company nothing but a big scam
November 20, 2025
Unprompted review
Reply from The Fragrance Warehouse
We’re really sorry to hear that you feel this way — we can assure you that The Fragrance Warehouse is absolutely not a scam.
All of our fragrances are clearly listed with their exact sizes on the product page, but if there’s been any confusion or if your order wasn’t as expected, we’d really like the opportunity to put this right for you.
Please reach out to us at help@thefragrancewarehouse.co.uk with your order details and we’ll personally look into this and resolve it as quickly as possible.
Many thanks
The Fragrance Warehouse
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Great deals
This is a great site, ordered 2 Prada 100ml aftershaves and got them near half price
December 1, 2025
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
Great value on one of my favourite…
Great value on one of my favourite products. Will definitely use The Fragrance Warehouse again.
December 1, 2025
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
Another incorrect order
Another incorrect order! Wrong perfume sent & company act as though it’s the fault of the buyer!! Still awaiting the correct perfume more than 2 weeks later.
Overall AWFUL company, they don’t take it responsibility for their failings & put the onus on the buyer. The potential savings are simply not worth it.
November 14, 2025
Unprompted review
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Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
My product arrived smashed in the…
My product arrived smashed in the packaging. I informed the company who issued a returns label, I followed the instructions as provided and have heard nothing since. I was offered a repeat order and have seen details of the return etc yet I’ve had no further contact. Not good service!
October 2, 2025
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Fantastic company
Fantastic company, selling great products at wonderful prices
Fast delivery too
September 29, 2025
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
I am glad that you can get this…
I am glad that you can get this fragrance reminds me of the 80s
October 2, 2025
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
La perla classic 8ml mini
I have just received my order from the fragance warehose 1 bottle of Paloma Picasso which is okay and two bottles of la perla classic 8ml mini
Unfortunately both bottles of la perla classic have gone off they smell very rancid very disappointed about this as it wasn't cheap to buy have emailed the fragrance warehouse about a return of la perla classic hope I will hear back from them just to update the review I was provided with a prepaid label to return the la perla and received a refund for this part of my order on 20/10/25 many thanks for making it easy to return customer service was great about this and very professional
October 6, 2025
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
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Wrong pufume sent
September 3, 2025
It may have been a tester but it’s a…
It may have been a tester but it’s a full bottle and my partner loves it.
Fast delivery and price was fantastic
September 1, 2025
Reply from The Fragrance Warehouse
Thank you for shopping with The Fragrance Warehouse. We hope to see you again soon. Use code TRUST5 for 5% off your next order.
Disappointing The process of ordering and receiving…
The process of ordering and receiving my Moton Brown product was very easy and efficient but the product itself Lemon and Mandarin bath and shower gel was very disappointing. The fragrance is very weak and does not linger on the skin.Very disappointed.
September 3, 2025
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