Ordered both Rabanne 1 Million EDT 100ml and Spice Bomb EDT 90ml. Both arrived quicker than I expected and both boxed. Bottles were full and the scent was as expected. Both were advertised as testers... See more
Company replied
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Ordered both Rabanne 1 Million EDT 100ml and Spice Bomb EDT 90ml. Both arrived quicker than I expected and both boxed. Bottles were full and the scent was as expected. Both were advertised as testers... See more
Company replied
Awful customer service. Scammers. Ordered two Victoria secrets body mists. Never received parcels, tracking did not work as possibly given a fake tracking number or one that did not exist. When e... See more
Ordered a Issey Miyake L'Eau D'Issey Pour Homme Eau De Toilette Spray 125 ml. No problem with transaction and good value for price paid at £27 odd plus postage BUT I was shocked to receive a packa... See more
Hi ordered YSL Kouros Monday, dispatched later that day, received relevant product in original unopened box Thursday afternoon able to track Royal mail service all the way. Have tried my order along w... See more
We’re The Fragrance Warehouse; the fragrance retail and e-commerce brand here to provide you with the latest discounted fragrances and beauty products.
Mica Building, 16B Church Road,, FY83NE, Lytham St. Annes, United Kingdom
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Replied to 37% of negative reviews
Typically takes over 1 month to reply
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I still have not received my parcel as address was incorrect and Royal Mail returned it to you.
Fast shipping, good price, and easy checkout. Would buy from again.
Absolutely thrilled with my purchases no damage to boxes or bottles.
Excellent service and fantastic price. Sold as tester but came as if it was sold in stores only difference was TESTER written on box. Very pleased
My full boxed tester arrived today, amazing value, I never thought I would be able to smell this beautiful perfume again, I would definitely recommend this company.
Amazing value , have used them many times and have recommended to all my friends . Really pleased with all purchases
Easy to order and the product matched description, which is why ordered a second bottle.
The company have completely refunded the cost and postage after my earlier 1 star review so they have redeemed themselves.
Hi ordered YSL Kouros Monday, dispatched later that day, received relevant product in original unopened box Thursday afternoon able to track Royal mail service all the way. Have tried my order along with my partner she and I vvv impressed. Price outstanding. Many thanks Roger. Will definitely use you again. Once again thanks have not used Kouros for 40 odd years. Absolutely wonderful bargain and service.
Delivery was within the specified timeframe. The tester I bought was in a plain box labelled with the product name and 'tester'. The bottle is branded and full and unused with a lid and looks and smells genuine - the same as my previous one that I bought in a department store, so I'm very happy with my purchase, especially as it was at a great price.
The company is doing all the right things
The aftershave arrived today and the box it came in and said tester not for sale and when I opened it, the product had no lid on it, which makes it completely useless to take anywhere.
Pleased that I found the product but it took 3 weeks to arrive
I have bought from them several times and have been really satisfied with the products and excellent service.
This website is Selling counterfeit goods.
I have emailed proof to the company and I am waiting for this to be rectified.
Would definitely not recommend this to anybody. Only god knows what is actually inside my headache inducing bottle of “Versace Eros edp”.
The selling of counterfeit goods undermines the authenticity of the entire website and therefore this company should be avoided at all cost. How can you be certain that what you’re buying is actually real?
It possibly could be a supplier issue but that doesn’t excuse the criminal offence of selling counterfeit goods as authentic.

Reply from The Fragrance Warehouse
I bought viktor and rolf for £59.99 but 3 days later recieved an email stating I was refunded but no excuse why. My bank is pretty quick dealing with refunds but I am still waiting for the refund and an explanation from the numerous emails I have sent and had neither a response or refund. £59.99 is alot of money for me. I bought the perfume as my daughter passed away recently and this reminded me of her. I have neither perfume or daughter let alone reason or refund. Feel let down.

Reply from The Fragrance Warehouse
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