The Fragrance Warehouse Reviews 

389
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Ordered both Rabanne 1 Million EDT 100ml and Spice Bomb EDT 90ml. Both arrived quicker than I expected and both boxed. Bottles were full and the scent was as expected. Both were advertised as testers... See more

Company replied

Rated 1 out of 5 stars

Awful customer service. Scammers. Ordered two Victoria secrets body mists. Never received parcels, tracking did not work as possibly given a fake tracking number or one that did not exist. When e... See more

Rated 2 out of 5 stars

Ordered a Issey Miyake L'Eau D'Issey Pour Homme Eau De Toilette Spray 125 ml. No problem with transaction and good value for price paid at £27 odd plus postage BUT I was shocked to receive a packa... See more

Rated 5 out of 5 stars

Hi ordered YSL Kouros Monday, dispatched later that day, received relevant product in original unopened box Thursday afternoon able to track Royal mail service all the way. Have tried my order along w... See more

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

We’re The Fragrance Warehouse; the fragrance retail and e-commerce brand here to provide you with the latest discounted fragrances and beauty products.


Contact info

4.1

Great

TrustScore 4 out of 5

389 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

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4.1

All reviews

(389)

40 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible Customer Service

I placed my order almost two months and have still not received it. I have sent 4 emails requesting updates and have also still not received a reply. It is my first time using this company and I have been very let down that money has been taken and yet I have not received anything, let alone a reply.

August 17, 2023
Unprompted review
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Rated 5 out of 5 stars

Perfume exactly as described, reasonably priced

Perfume arrived quickly and a well packed. It was classed as a tester, but although it was minus a proper box, the bottle and contents looked as new.
I am well pleased as I couldn’t get this anywhere else at a sensible price.
I would recommend and use again!

September 14, 2023
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Rated 5 out of 5 stars

My little secret…..

The Perfume Warehouse is my little secret for bargains and I’ve contemplated keeping them all to myself, but….. Ive decided to share them with you all with another review. So many words I could use, brilliant, fantastic, awesome…all true, so you have to decide if I keep them as my little secret or whether you give them a try…😊

September 12, 2023
Rated 1 out of 5 stars

Messaged asking where my delivery was

Messaged asking where my delivery was, no response and still haven’t received any items i paid for

September 6, 2023
The Fragrance Warehouse logo

Reply from The Fragrance Warehouse

Hi Tracey,

Please could you check your emails again, we have sent you a response 3 hours from your original email and we can confirm it's been sent to your inbox successfully.

There must be an error on your side here?

Thank you Tracey.

Kind Regards
The Fragrance Warehouse

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