thefreezepipe.com Reviews 

583
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, most reviewers were somewhat happy with their experience overall. Customers generally express significant dissatisfaction with the product's price, finding it to be an expensive waste of money and not offering good value. Many feel that the products are overpriced, especially when compared to similar items found elsewhere, and some believe the company overcharges for replacement parts. However, some customers also noted issues with product quality and durability, with several reporting that items broke easily or arrived cracked, even under normal use. There are also mixed opinions on the product's effectiveness, with some finding it doesn't stay cold as long as advertised or doesn't provide the expected cooling effect, while others praise its performance. Additionally, some people mentioned design flaws, such as loose bowl pieces, unstable setups, or difficulty in disassembling for cleaning.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with some customers praising the new DNA pipe as a great... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the new DNA pipe as stable and... See more

Price

Clients share negative opinions on price, with many reviewers feeling that the products are an expensive... See more

Value for money

Consumers find value for money to be negative, with many reviewers expressing disappointment and feeling that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The only problem I have with the set up is the bowl….. I’m on number three. They keep cracking. I don’t know what kind of glass are made out of, but I don’t think that can handle the heat. I’ve tried... See more

Rated 3 out of 5 stars

The bowl falls out and sets fires. Simple screw-in threads people! The koozie covers the "stabilizer legs". So the pipe rolls over, the bowl falls out and sets fires. Seriously?! Extremely disappointe... See more

Rated 4 out of 5 stars

Would give 5 stars on the freeze pipe spiral but the bowl piece sits so loose. Exchanging with a group of high af friends is somewhat challenging when the damn thing is falling out easily. Especially... See more

Rated 2 out of 5 stars

Poorly designed product with questionable customer support. The new DNA pipe is a great idea and quite stable with balancing feet and a flat bowl bottom, but when paired with the included coozy it is... See more


Company details

  1. Tobacco Shop
  2. Internet Shop

Written by the company

Freeze Pipe is a small American-owned online smoke shop that makes a unique line of freezable bongs, bubblers, pipes and more. These thick glass pieces all feature various combinations of glycerin coils, which work to cool smoke down by over 300 degrees.


Contact info

3.1

Average

TrustScore 3 out of 5

583 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(583)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Most improved smoke sesh ever

I got a beaker bong and I had an issue. I had to wait for the coil to get cold and still find myself waiting sometimes so I have purchased and additional coil. If you purchase a bong be sure to get yourself a second coil other than that best investment I've ever made. Most improved smoke sesh ever.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great Pipe as Advertised

The freeze pipe is exactly as advertised. I bought the hand Pipe spiral. I absolutely love it! You can take such big hits and you really don’t feel it or if you want to take smaller hits, you can do that as well. I love the removable bowl piece. I would recommend buying a spare one, but one will do You just fine as well.

March 28, 2025
Unprompted review
Rated 3 out of 5 stars

I bought the Freeze Pipe: Spiral

I bought the Freeze Pipe: Spiral
Not worth the price, it's way to difficult to use, and don't waste money on the stone holder, it's not worth getting. The mouth piece is awkward and does not lend itself to use, there should ahve been a rubber tip sonce the entire thing is frozen. It is hard to hold onto as well for the same reason and when it becomes easier to hold onto the cold marketing is not there anymore. it is just a poor design all around and I wold not waste any more money on it.

March 25, 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer serviceSave your hard earned money

Worst customer service. Substandard product. Absolute GIMMICK mini dab rig banger broke 4th time it was heated. Broke at the stem hot bowl crashed on stainless steel tray on my lap...... less than a day later the extended glycerin chamber broke while simply lifting it up BY THE BASE, because it was to top heavy.
Standard freeze pipe bowls fall out so don't use it in bed...products Substandard for the price and most importantly they are DANGEROUS!!!!

February 12, 2025
Unprompted review
Rated 2 out of 5 stars

It's a gimmick!

I bought a spiral freeze pipe and it's not what was described. I still cough a lot so the tokes aren't any smoother than the rest of my smoking devices. I dont recommend this to anyone it's a gimmick so now I have a cool $80 pipe to look at.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Good glass

Good glass. Great smoke. I've had many bongs and recyclers looking for a nice clean smoke that carries flavor tell the end. These definitely do.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

I was sold the first time I saw the…

I was sold the first time I saw the product. I am a medicinal user, and I bought a freeze pipe on the advice of my pulmonologist- who advised that if I was going to smoke anyway (he officially advised against that, of course) that the Freeze Pipe could mitigate some of the thermal damage from smoking. Thanks Freeze Pipe!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Nice piece

Great product, great customer service too.
Our hand pipe gives smooth, chilly rips for sure, but I’d prefer a piece that’s a tad bit smaller for smaller (ladies’) hands like mine. It doesn’t stay super frosty for as long as we’d like, but we have a cold stone on its way so hopefully that will help. Also not a super fan of the removable bowl…. Not because it’s removable, but because it doesn’t have a gasket or anything to keep it secure so it is only a matter of time before it falls out while passing the pipe around. That said, neither “complaint” is troublesome enough to remove a star from the rating.
Overall we are quite happy with our Freeze Pipe, would order again, and definitely recommend to others.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

I would give them a minus it that was…

I would give them a minus it that was available. Ordered one in January got email stating order not complete. Followed email got charged again. Two prices for same item. Emails to customer service go ignored until I dispute charges. Got first pipe very awkward to use. Still fighting over second charge emails from them stating it was my bank. Credit card charge so sent them copies both charges. Second pipe shows up. No order number for second pipe how convenient and they state no returns. It was unopened. I argued I did not order a second and the scam email they sent caused the second order. They agree to take back but my expense to ship and insure Then they want copy of receipt for tracking send that with package and email correspondence. They again ask for it and again sent email.. They refund only the 118.95 but not the difference in charge for the same product at 132.95 and they do not refund shipping and insurance to return a product I did not order. They are not responding to emails requesting the almost 50$ I'm out

January 12, 2025
Unprompted review

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