The suit is simply perfect and their communication from day one was over impressive. So far my best experience ever. I can only recommend their service.
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See what reviewers are saying
Quick delivery, transparent information and communication, thanks! Unwrapped a Marc Darcy Scott today and I love it from the very moment. Fits great, even before tailor. Suit has got a very good qua... See more
Company replied
“I am absolutely impressed with this suit! The fabric quality is outstanding – soft yet durable. The cut is classically elegant and feels like a tailored fit without restricting freedom of movement.... See more
To start, the suit is well made and it came just in time at the end. The thing that is bothering me is, when I ordered the suit, it was 'in stock' and because I needed it fast I checked the f... See more
Company replied
Company details
Contact info
Spoorstraat 35b, 8171RG, IJsselmuiden, Netherlands
- info@thegarrison.de
- thegarrison.de
4.4
Excellent
2K reviews
Replied to 33% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything in Line fits - from the Service to the Suit
Always a nice and fast Service. Quick and helpful in Response. Suit again fitting, even for my Size. Quality of the Suit as well damn good.
If i need another Suit i dont have to think twice where i go again.
February 27, 2023
Reply from Castleson.de
Hello Marco.
Wonderful to read your positive review.
We do our very best to make everyone happy and are very happy that it is appreciated. Thank you so much! 😇
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Reply from Castleson.de
Hello Simona!
Thank you for appreciating our hard work and products. We draw all our energy from that, fantastic! 😍
super service but no answer on price reduction
quick delivery and quality. just problem with rabbat. and no reply on my mail about that
February 5, 2023
Reply from Castleson.de
Hello Thomas!
Thanks for the review. There is room for improvement. We will work on that!
No service
No service, sends the wrong suit. No Way to get money back.
February 10, 2023
Unprompted review
Reply from Castleson.de
Helli!
We truly appreciate you taking the time to leave a review. Your feedback is extremely valuable to us and we're working hard to improve our service based on it. We are genuinely sorry to hear that we fell short of your expectations and that you experienced long wait times. Please know that this was never our intention.
As a valued customer, we want to make things right and show you that we care about your experience with us. We would like to extend a gesture of goodwill to you and ensure that you feel welcome to return in the future.
To learn more about this offer, we have sent you an email. Please take a moment to check your inbox so that we can work towards restoring your faith in us.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
One of the best Suits which I bought
One of the best Suits which I bought. I am very satisfied with the quality and recommend to all who want unique English style of the Suit.
February 2, 2023
Reply from Castleson.de
Hi Sanjin,
Thank you so much for appreciating our hard work and products. That's where we get all the energy from, fantastic! 😍
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Great experience
Quick delivery, transparent information and communication, thanks!
Unwrapped a Marc Darcy Scott today and I love it from the very moment. Fits great, even before tailor. Suit has got a very good quality and fabrics just feels right.
A nice experience, definitely not the last!
January 26, 2023
Reply from Castleson.de
Hi Ronny!
Thank you so much for appreciating our hard work and products. That's where we get all the energy from, fantastic! 😍
The suit is absolutely perfect good quality and delivered on time, I will be definitely buying from you again.
First class top quality.
November 7, 2022
Reply from Castleson.de
Hi Hannelore!
Thank you for your nice review, we appreciate it very much! 😍
Reply from Castleson.de
Wie schön, dass du zufrieden bist! Das macht uns sehr glücklich. 😇
Minus 1 for not mentioning the fabric…
Minus 1 for not mentioning the fabric on website (plastic).
Minus 2 for complicated return policy which requires me to find a copy shop to print out return label...
September 9, 2022
Reply from Castleson.de
Hello Hans,
Thanks for your review. The suit you ordered from us is specifically made of: Main: 65% Polyester, 23% Viscose, 12% Wool
If you prefer a suit that has a higher percentage of wool, we do provide that where the highest percentage of wool on a suit that can be found on our collection is 30%.
Either way we would love to discuss more about this if you could send us an email where we will make sure to find you something that you will like.
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Outstanding suits
I ordered two suits size 46. I‘m 1,80m at 66 kg. They fit perfectly, the material and quality is very good and delivery was 2 days. Originally I planned on trying which one I like better and return the other one, but now I’m keeping both.
August 22, 2022
Reply from Castleson.de
Hello Daniel,
Aaahw! What beautiful and kind words. 😇😍 That really makes us happy.
Mit freundlichen Grüßen,
Team TheGarrison.de
Excellent
Excellent. Quick delivery. Maybe a tad on the small side, but it’s a slim fit suit so no surprise there.
July 31, 2022
Reply from Castleson.de
Hi Florian,
Thanks for your review!
Awesome to hear you are happy with the suit. :)
We love to see you again soon!
Greetings,
Jurrian Stam
very nice so satisfied
July 14, 2022
Reply from Castleson.de
Hello Türker,
Wonderful review, that makes us happy! 🌺
Mit freundlichen Grüßen,
Team TheGarrison.de
wonderful suits, very good customer support
Very fast delivery. Wonderful Suit. Unfortunately, it didn't fit the shape of my body so I had to sent it back. The wonderful Ina messaged me and exchanged the suit with another one in a larger size. I am looking forward trying the new one as soon as it arrives. So all in all 5stars for good quality and good service.
June 10, 2022
Reply from Castleson.de
Hello Christoph,
Thanks for rating. That makes us super happy! 😇
Kind regards,
Team TheGarrison.de
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Hello dear The Garrison Team
Hello dear The Garrison Team, I received my suit today. It looks perfect and fits like it was made to measure.
Best regards and please keep it up
Torben
June 9, 2022
Reply from Castleson.de
Hello Torben,
What beautiful and kind words😍 That really makes us happy.
Greetings,
Team The Garrison
Awesome job!
May 25, 2022
Reply from Castleson.de
Hello Lars,
Thank you for your message!✨
Kind regards,
Team TheGarrison.de
the service was just great
the service was just great! Very friendly, easy communication and quick reply!
May 13, 2022
Reply from Castleson.de
Hi Thomas,
Many thanks for the positive message!
Mit freundlichen Grüßen,
Team TheGarrsion.de
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Everything was great.
April 9, 2022
Very good products and a very good and…
Very good products and a very good and fast customer care.
April 6, 2022
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