The Glazing Shop Reviews 

1,221
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and patient staff, who provide excellent personal service and ensure orders are correct and complete, often saving money for consumers. The ordering process is described as easy and efficient, with many appreciating the clear communication and confirmation calls regarding their orders and delivery details. Reviewers are highly satisfied with the product quality, noting items are well-packaged, cut to precise sizes, and often exceed expectations, with many intending to reorder. Delivery is frequently highlighted as timely, with helpful drivers and good communication about schedules, though some people were dissatisfied with unexpected delivery times or a lack of advance notice. A few other people also felt that the online order handling was problematic, leading to delays and confusion regarding delivery addresses and dates.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many praising the fast delivery times and good... See more

Product

Customers had positive experiences with product, consistently praising the high quality and precise cutting... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease of the ordering process and the... See more

Service

Users describe positive interactions with service, highlighting excellent communication, fast delivery, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

Ended up ordering from Glazing shop as another company fell through. It actually ended up being over £100 cheaper with Glazing shop. Everyone we spoke to were super kind and helpful. We ordered items... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Brilliant personal service. Placed order online and received a phone call back confirming order and delivery date, and checking I wouldn't need any extra things I may have forgotten. Received ano... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Conservatory Specialist
  3. Do-it-Yourself Shop
  4. Garden Building Supplier
  5. Home Improvement Store
  6. Insulation Materials Store

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(1,221)

163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Service was very good

Service was very good. Concern that the w pieces were not very sturdy, so the glass panels were not fixed tightly.

June 1, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback. We recommend the clips for use with twin-wall polycarbonate rather than glass as it is a lot lighter weight. We don't deal in glass at all so wouldn't feel able to suggest you use glass panels with them.

Rated 5 out of 5 stars

From first order to very fast delivery…

From first order to very fast delivery The Glazing Shop didn't disappoint. Communication was excellent even too a phone call on the morning of delivery to give me an approximate time. I can highly recommend this company fit first class products.

June 8, 2026
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Reply from The Glazing Shop

Thank you very much for your lovely review of our products and service Geoff.

Rated 5 out of 5 stars

A really positive experience

A really positive experience. They provided a competitive quote in a timely manner, turned up on time, did a great job and were thoroughly pleasant through the whole process. I would certainly recommend.

June 7, 2026
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Reply from The Glazing Shop

Lovely to hear Mr Jones, thank you for letting us know

Rated 5 out of 5 stars

Great service

Great service, delivered on time and lovely cheery delivery man. Would use again and recommend.

June 4, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback

Rated 5 out of 5 stars

Received 2 telephone calls to keep me…

Received 2 telephone calls to keep me informed on progress of my order. Polycarbonate sheets came with ends already taped, which I didn't expect. Cut size was millimetre perfect.

June 3, 2026
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Reply from The Glazing Shop

Thank you very much for your feedback Mr Kennedy.

Rated 5 out of 5 stars

Panels and edging strips

Panels and edging strips, are going to be used to modernise my stair rails. All good solid panels, stronger than I expected, and will look really great when it's done!!

June 2, 2026
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Reply from The Glazing Shop

Thank you for your feedback David

Rated 5 out of 5 stars

Advice and support given at time of…

Advice and support given at time of making order - good
Delivery within agreed window very good,
Only issue Delivery company was expected to give 24 hours notice which did not happen. Order placed on front driveway over night or early morning, not sure, as they did not make contact. Quite a suprise to see items on drive when we opened up.
Other wise products good and well packed from the company, Thanks.

May 29, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback. I can see that we requested you were updated on the delivery. Sorry to hear this was not actioned by our supplier. Glad you were happy with the products and the other parts of our service

Rated 5 out of 5 stars

Good delivery service

Good delivery service, good quality products first time doing a polycarbonate roof for a sunroom materials worked out quite well for what we wanted will use the glazing shop again..

May 29, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your business and your feedback Andries

Rated 5 out of 5 stars

Polite

Polite, Professional and ease of ordering

May 27, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback Mr Green

Rated 5 out of 5 stars

Polycarbonate roofing panels

This was one of the few places I could find 6mm bronze colour panels as most other companies only started at 10mm bronze. Website super easy to use, just put measurements in and they arrived a week later. What's not to like. Definitely will use again.

May 26, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thanks for your feedback Christoper, we like to keep things easy

Rated 5 out of 5 stars

Excellent experience

Excellent experience. All items exactly as advertised, cut to my specifications, at a more competitive price to anywhere else I could find.
Communication was second to none. Answered all my questions over the phone, throughout the whole process.
In future, I won't hesitate to recommend this company again, to anyone requiring pergola roofing parts and accessories.
Thank You for a pleasant transaction and my receiving of goods.

May 9, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your lovely review Sean and your business which is very much appreciated

Rated 4 out of 5 stars

Very happy with my purchase but took a…

Very happy with my purchase but took a long time delivering even though it was £25

May 8, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your order Christina and for your valued feedback . The polycarbonate sheets are delivered on the manufacturer's own vehicles to make sure they get there safely and they only come to Wales on a weekly run. Unfortunately depending on circumstances, it can take a little longer than for some of our other customers. We actually get charged considerably more than £25 for the delivery so I feel your pain. I am glad you are happy with your sheets and should you need anything else in the future please get in touch and I will personally keep an eye on your order. Best regards Anne

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