The Glazing Shop Reviews 

1,254
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff who provide excellent advice on products and patiently confirm details over the phone. People also deeply appreciate the secure packaging, timely arrival dates, and overall high quality of the materials received. Reviewers note that ordering is very simple, and the company offers great competitive pricing compared to other alternatives. However, some people mentioned experiencing frustrating delays with their shipping and having to actively chase down their missing orders. A few consumers additionally pointed out issues with delivery communication, noting that tracking details were occasionally unclear or missed.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping times and orders arriving on time.... See more

Product

Reviewers highlight positive aspects of product quality, noting that panels arrive securely packaged and... See more

Order

Users describe positive interactions with order, noting that the website is easy to use and provides a simple... See more

Service

People report positive experiences with service, highlighting great communication and fast delivery.... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful and knowledgeable phone interactions.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lovely staff on the phone helping me to decide best product for my project. So lovely & patient again when I rang to place my order, me needing to get my pea sized brain into gear to get my measuremen... See more

Company replied

Rated 5 out of 5 stars

It's a shame all companies are not like this, We made an order, got email confirmation straight away and another email about an hour later with a delivery date, and a phone call the following day to c... See more

Company replied

Rated 5 out of 5 stars

Perfect A+ Service from The Glazing Shop from start to finish. My my order and delivery process clear upon making my order. Saved money on current offers & everything lovely and simple to assemble.... See more

Company replied

Rated 5 out of 5 stars

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was speci... See more

Company replied


Company details

  1. Roofing Supply Store
  2. Conservatory Specialist
  3. Do-it-Yourself Shop
  4. Garden Building Supplier
  5. Home Improvement Store
  6. Insulation Materials Store

Written by the company

The Glazing Shop has been an online supplier of Glazing bars, polycarbonate and other conservatory roof products for 15 years. We aim to offer the very best of high quality products at the most competitive prices. We really pride ourselves on the level of service that we offer. We love to speak to our customers and are always happy to talk through what they need, helping them to get the best from their projects. We offer all thicknesses of multiwall polycarbonate sheets. We cut these to size for our customers at no extra cost helping them to build their roofs with the minimum of disruption and fabrication on site. Whether for a conservatory, canopy or carport, we have the glazing bars to complete your polycarbonate or glass roof. We have a full range of self supporting glazing bars as well as those for a timber supported structure. We also sell corrugated roof sheets and accessories. Come to us for complete canopy kits for your patio canopy, veranda or car port. We also have a large range of attractive over door canopies helping you to cover your entrance with style. Our Ecoease secondary glazing will help to cut heat loss through your windows and save money on your heating bills. This high quality DIY double glazing will also reduce or eliminate condensation on your windows also reducing outdoor noise.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,254)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Easy to use web site, followed up with a call to confirm the order and when to expect delivery, which arrived when they said.

March 31, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback Nikki

Rated 5 out of 5 stars

Very pleased

Ordered 4 polycarbonate sheets 90cm x 90cm for cold frames. Price was competitive even including the delivery charge. A phone call gave us some idea of the delivery date, and further contact was specific. A very pleasant driver arrived on schedule.

April 6, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback. Glad to hear all was as we would like. Happy growing!

Rated 5 out of 5 stars

Arrived on time very good value for…

Arrived on time very good value for money and fantastic bit of polycarbonate I reckon the best glazing shop on the internet Highly recommended

March 31, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your valued feedback. Glad to hear we did well as we try hard to do

Rated 5 out of 5 stars

Good product for a good price

Good product for a good price, fast delivery and very early morning delivery

March 27, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your order and your feedback Michael

Rated 5 out of 5 stars

Top People - Great Products

People at The Glazing Shop are excellent and take great care with your orders /customer service. We really like their polycarb roofing system which has worked very well in our art centre.

March 21, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much for your feedback Simon. It is very much appreciated

Rated 5 out of 5 stars

Excellent product

Excellent product, very pleased with it. Good delivery. Would recommend your company to anyone. Many thanks.

March 18, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you very much Paul

Rated 5 out of 5 stars

Excellent service

Easy to use website. A call to tell me that my order was being processed and another to let me know it had been dispatched. Excellent service!

March 9, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your feedback Tim and for your order

Rated 5 out of 5 stars

Great process from ordering to…

Great process from ordering to delivery, changed the delivery day when I asked, helpful lady on the phone.
Product is good, I ordered the wrong thickness of polycarb but that was my fault and it's ok for my greenhouse roof.
Thanks

March 9, 2026
The Glazing Shop logo

Reply from The Glazing Shop

Thank you for your review Michael. 4mm is often used in greenhouses you just need to keep an eye on the span on a roof as it is quite thin if you get snow on it for example

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look