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The Granite House  Reviews 

112
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Our first meeting with Jenny was so informative and helpful but with zero pressure to buy; she gave us so much time and help to ensure we were happy with our final choice of stone. Being able to show... See more

Company replied

Rated 5 out of 5 stars

The Granite House has helped me with two projects now. One big, one small. On both occasions the customer service has been fantastic. For both my projects I had a very specific look in mind and the st... See more

Company replied

Rated 5 out of 5 stars

Great customer service, clear communication. The whole process from enquiry, templating and fitting excellent. Jenny was knowledgeable and easy to talk to. The templating and fitting was done quic... See more

Company replied

Rated 5 out of 5 stars

We were looking for a small off-cut to use for an outside kitchen. Staff were really helpful in showing pieces they had available. We used them to template the shape due to a curve needed around a piz... See more

Company replied

Company details

  1. Countertop Store
  2. also in
  3. Granite Supplier
  4. Natural Stone Supplier
  5. Stone Supplier
  6. Stonemason

Written by the company

The Granite House is a bespoke stone fabricator based in Bicester, Oxfordshire. We specialise in the template, fabrication and installation of Granite, Quartz, Ceramic and Marble surfaces for your kitchen and bathroom. We also have a huge selection of off cuts which are perfect for smaller areas like cloakrooms, out door kitchens and fire hearths. If you want the durability and ease of Quartz or Ceramic stone, we have samples from all the leading manufacturers like Silestone, CaesarStone, Dekton and CRL plus our own range, Eterno. Looking for something completely unique? Then we can arrange for you to visit one of our natural stone importers and choose the granite or marble slabs that end up in your home. Visit our showroom to discuss your design and colour schemes, and let us help you choose the right stone at the right cost for your project.


Contact info

4.9

Excellent

TrustScore 5 out of 5

112 reviews

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4.9

All reviews

(112)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From start to finish they provided a…

From start to finish they provided a fabulous service. Very professional, friendly and I love my Island worktop. Will definately use again.

March 14, 2025
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Reply from The Granite House

Thank you Louise, so glad you are happy with everything.

Rated 5 out of 5 stars

Helpful and professional staff…

Helpful and professional staff throughout. Survey and installation staff were punctual and inspired confidence throughout. Kitchen left clean and tidy and I would definitely recommend this company. 13th March 2025.

March 13, 2025
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Reply from The Granite House

Thank you Mrs Hook, glad you are happy with everything.

Rated 5 out of 5 stars

Impossible to fault the service

Pre sales. installation and post sales were all perfect. Their focus was entirely on making sure the customer got what they wanted

March 3, 2025
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Reply from The Granite House

Thank you for taking time to review us, Michael.

Rated 5 out of 5 stars

Highly recommended, great customer service all round!

From start to finish, the service we received from the Granite House was definitely worth five stars. Lynne in the showroom was welcoming, friendly and gave helpful advice; she was also very patient and diplomatic when I changed my order halfway through the ordering process. A wide range of samples were stocked and we were able to take some home to see how they looked in situ. The template measuring was efficient and precise and the fitting team were skilled and adept at overcoming problems with fitting around my sink and taps. Everyone we encountered from The Granite House was a pleasure to do business with and I can't recommend them too highly.

March 7, 2025
Unprompted review
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Reply from The Granite House

Thank you for taking time to review us, Penny.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish, we wanted a small granite counter top to sit above a half height wall for our en-suite.
I first made contact through email, we then popped to their showroom to look through their extensive selection of off cuts, chose the colour/design we wanted and within a week was collecting a well finished piece of granite that looks great and fits exactly into place.

February 21, 2025
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Reply from The Granite House

Thank you for taking time to review us Jason.

Rated 5 out of 5 stars

Great Product and Great Company - twice now!

Good experience all round! This is the second work surface we've bought from TGH; impressed by the experience when renewing our kitchen we used them again for the laundry room. The quote and order process is simple and easy - they tried to get us the best deal - and the templating and install was quick and efficient. And it looks good! Thanks TGH.

February 25, 2025
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Reply from The Granite House

Thank you for taking time to review us Mr Leighton.

Rated 5 out of 5 stars

We have used The Granite House for the…

We have used The Granite House for the last 10 of our kitchens and every time the complete service has been performed perfectly. Every survey has been spot on to the millimetre, installation timely usually 5days after survey with a professional and friendly team.
I have used several other companies and none of them are even close to The Granite House. Wouldn’t use any other company now! From the perspective of a small high end Bespoke Cotswolds development company.

January 27, 2025
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Reply from The Granite House

Thank you so much for taking time to review us Mr Nutbourne, we really appreciate your feedback.

Rated 5 out of 5 stars

Great experience with the Granite…

Great experience with the Granite House. Lynne was really helpful with choosing our worktop and everything was supplier and fitted well.

January 22, 2025
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Reply from The Granite House

Thank you for taking the time to review us, we really appreciate it.

Rated 5 out of 5 stars

Really efficient

Really efficient, professional and organised

January 20, 2025
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Reply from The Granite House

Thank you so much for taking time to review us, Mr Kerr.

Rated 5 out of 5 stars

Great service

Great service, great finish, great staff. Thank you.

December 6, 2024
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Reply from The Granite House

Thank you for taking the time to review us, Mr Carter, we really appreciate it.

Rated 5 out of 5 stars

From start to finish everything went…

From start to finish everything went smoothly. Good product well designed, carefully measured and expertly fitted. Not cheap but neither unaffordable. All staff friendly and knowledgeable.

December 11, 2024
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Reply from The Granite House

Thank you so much, Mr De Freitas.

Rated 5 out of 5 stars

Recommend

I have used the Granite house twice now, once for an indoor kitchen and am now in the process of having another top fitted to an outdoor kitchen.

Both times I have found the team prompt, helpful and overall a pleasure to deal with.

December 6, 2024
Unprompted review
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Reply from The Granite House

Thank you, we're looking forward to working with you again.

Rated 5 out of 5 stars

Thoroughly recommended

We would thoroughly recommend The Granite House to anyone. We needed an off-cut for our electric wood-burning stove and Lynne was so helpful in finding the right piece of granite. The finished piece looks beautiful - thank you to everyone for your help and professionalism.

November 27, 2024
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Reply from The Granite House

Thank you so much for taking the time to review us Mrs Coates. We really appreciate it.

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