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The Granite House  Reviews 

112
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Our first meeting with Jenny was so informative and helpful but with zero pressure to buy; she gave us so much time and help to ensure we were happy with our final choice of stone. Being able to show... See more

Company replied

Rated 5 out of 5 stars

The Granite House has helped me with two projects now. One big, one small. On both occasions the customer service has been fantastic. For both my projects I had a very specific look in mind and the st... See more

Company replied

Rated 5 out of 5 stars

Great customer service, clear communication. The whole process from enquiry, templating and fitting excellent. Jenny was knowledgeable and easy to talk to. The templating and fitting was done quic... See more

Company replied

Rated 5 out of 5 stars

We were looking for a small off-cut to use for an outside kitchen. Staff were really helpful in showing pieces they had available. We used them to template the shape due to a curve needed around a piz... See more

Company replied

Company details

  1. Countertop Store
  2. also in
  3. Granite Supplier
  4. Natural Stone Supplier
  5. Stone Supplier
  6. Stonemason

Written by the company

The Granite House is a bespoke stone fabricator based in Bicester, Oxfordshire. We specialise in the template, fabrication and installation of Granite, Quartz, Ceramic and Marble surfaces for your kitchen and bathroom. We also have a huge selection of off cuts which are perfect for smaller areas like cloakrooms, out door kitchens and fire hearths. If you want the durability and ease of Quartz or Ceramic stone, we have samples from all the leading manufacturers like Silestone, CaesarStone, Dekton and CRL plus our own range, Eterno. Looking for something completely unique? Then we can arrange for you to visit one of our natural stone importers and choose the granite or marble slabs that end up in your home. Visit our showroom to discuss your design and colour schemes, and let us help you choose the right stone at the right cost for your project.


Contact info

4.9

Excellent

TrustScore 5 out of 5

112 reviews

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4.9

All reviews

(112)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent serivce

I ordered a piece of granite for our kitchen island which looks fantastic and we are very pleased with the product and speed of serivce. Harriet and everyone else at the company were superb and I can thoroughly recommend

September 9, 2024
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Reply from The Granite House

Thank you so much, Mr Mawby. We really appreciate you taking the time to review us.

Rated 5 out of 5 stars

Very professional

The Granite house are lovely, I definitely can recommend. We did the right choice. Thank you

November 5, 2024
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Reply from The Granite House

Thank you so much, Maria. We're so glad you are happy.

Rated 5 out of 5 stars

Excellent company to deal with

The Granite House team in Bicester were very helpful from start to finish. We visited their showroom and staff were very approachable in advising us of the quartz options. When it came to templating our kitchen, we were given some good advice and suggestions as to what would work well for us. The fitters were very pleasant and professional when installing the worktops and splashbacks and were meticulous in their workmanship. The end result was superb.
We would highly recommend this company.

November 11, 2024
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Reply from The Granite House

Thank you so much for taking the time to leave us such a lovely review Mr Backhurst.

Rated 5 out of 5 stars

Can't fault them

We just popped in for an offcut for a fireplace. The staff were excellent, can't fault them and certainly would use them again.

October 25, 2024
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Reply from The Granite House

We're so happy to hear you are pleased. Thank you for your review.

Rated 5 out of 5 stars

Excellent service

Excellent service
So happy with end result
Harriet was amazing, nothing too much trouble

September 27, 2024
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Reply from The Granite House

So glad you are happy with everything Deborah.

Rated 5 out of 5 stars

The Granite House team from the start…

The Granite House team from the start of the process to the completion were faultless.
The time between templating and installing our Quartz was 7 days, great service.
I would highly recommend Granite House in the future.

September 26, 2024
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Reply from The Granite House

Thank you Gareth, glad you are happy with everything.

Rated 5 out of 5 stars

We are thrilled!

We are thrilled with our beautiful worktops. The whole experience was stress free and the fitters were very professional and polite. Thank you so much.

September 11, 2024
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Reply from The Granite House

Thank you so much for taking the time to leave us a review Caro.

Rated 5 out of 5 stars

Everything was completed in the alotted…

Everything was completed in the alotted time by craftsmen and staff to a very high standard. We were very satisfied with everything and would recommend The Granite House.

August 29, 2024
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Reply from The Granite House

Thank you so much Mr Hatton, glad you are happy with your new worktops.

Rated 5 out of 5 stars

Brilliant service & product

Everything about our experience was great - from the initial appointment to turn around time of quotes and final installation. Really pleased with both the quality and finish of the worktop. I will return!

August 5, 2024
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Reply from The Granite House

Great working with you Francesca.

Rated 5 out of 5 stars

Great company.

We had new worktops installed and they did a great job. Really nice men who came and left everything neat and tidy. I would definitely be this company.

September 9, 2024
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Reply from The Granite House

Thank you so much Mrs McAllister.

Rated 5 out of 5 stars

Efficient and Friendly service

Granite House staff were very efficient and friendly and completed a professional job in fitting our granite worktops.

August 16, 2024
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Reply from The Granite House

Thank you so much for taking the time to leave us a review.

Rated 5 out of 5 stars

The team at Granite House were great…

The team at Granite House were great from start to finish. Any questions I had they were happy to help. The team measured, cut, fitted and finished the worktops. My kitchen looks amazing. I would highly recommend.

August 5, 2024
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Reply from The Granite House

Thank you Ali, glad you are happy with everything.

Rated 5 out of 5 stars

Knowledgeable, friendly and patient – a 5* experience

I went into The Granite House having absolutely no idea what I was looking for - other than some kind of worktop. Luckily for me the team there were well prepared for my lack of knowledge.

Lynne in the showroom talked me through colours, materials, finishes (matt vs gloss), as well as the pros and cons of each. She also gave me some great advice on colours based on what was already in my kitchen.

Gary came round to template for the worktop and he couldn't have been more patient with me, repeatedly explaining the various edge styles and corner radiuses.

Jack and Connor came to fit the worktop and, continuing the theme of the company, they were incredibly professional, polite and knowledgeable. They each talked me through the do's and don'ts of maintenance as well as which products they recommend using to clean the surface.

The whole process was made stress free by this lovely team. If you're on the fence about working with them, don't be.

August 9, 2024
Rated 5 out of 5 stars

Brilliant Experience

I needed a piece of quartz as part of a bar area in my daughters house and couldn't find anything reasonably priced. A friend told me about The Granite House in Bicester. Off-cuts galore, really lovely staff who know what they are talking about and so helpful with the corner design and....so reasonably priced. Brilliant experience.

June 14, 2024
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Reply from The Granite House

Thank you so much Mr Cullen, we really appreciate your lovely comments.

Rated 5 out of 5 stars

Amazing service

We have used The Granite House for years, great staff, very knowledgeable, amazing service.

July 18, 2024
Unprompted review
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Reply from The Granite House

Thank you so much Teresa :)

Rated 5 out of 5 stars

100% excellence

Entirely good experience from beginning to end. Staff in the office were friendly and helpful and special thank you to Lynne for managing to bring my installation date forward with virtually no notice. Measuring and fitting were done with great professionalism and we’re delighted with the result - the quality of the worktop is superb.
This is the kind of service you dream of: every member of the team was professional, friendly and went the extra mile to help. I’d recommend them 100%

May 28, 2024
Unprompted review
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Reply from The Granite House

Thank you so much Sarah, really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Very impressed with the professionalism…

Very impressed with the professionalism of this company. Lynne has been very helpful and understanding (!) as we changed stone and design. Simon did an excellent job of tempting and the tolerances are mm perfect. Special mention to Jack who did the install of kitchen and bathroom. The finish is perfect and he had lots of great advice on aftercare.
Highly recommend this company.

May 13, 2024
Unprompted review
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Reply from The Granite House

Thank you so much much for your lovely comments Mr Corbett.

Rated 5 out of 5 stars

From start finish amazing service and…

From start finish amazing service and quality. Lynne from the office was amazing throughout the process, ensuring all the details were captured for a smooth installation. The finish is unbelievable quality. The joints are seemless and the upstand and window sill really finish it off. Tha ks to the install team for communication throughout despite me not being on site. Clean and tidy and respectful of our house. Highly recommend.

April 5, 2024
Unprompted review

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