TheGreenRoute Reviews 159

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their satisfaction with the offerings. The delivery service is frequently mentioned as fast, reliable, and efficient, with many appreciating the quick turnaround times. Reviewers also commend the exceptional customer service, noting the team's helpfulness, professionalism, and responsiveness in addressing any inquiries or issues. However, some customers reported dissatisfaction with certain products, describing them as not meeting expectations in terms of taste, quality, or effects. A few individuals also experienced issues with missing parcels or incorrect orders, though in some cases, these were resolved by the company.

What people talk about most

Product

Customers consistently note positive experiences with product quality and variety. Many reviewers praise the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers consistently praise the fast and reliable... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Service

Clients share positive opinions on service, consistently praising its professionalism, speed, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the support team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been a customer since TGR first started (might’ve got date wrong tho - sorry!) & I remember how exciting it was & watching the videos of the paintings going up on the wall in London & how it was... See more

Rated 5 out of 5 stars

I order tropical nerd it was like what I.got.was little surprise it was like Amsterdam coffee shop weed purple grey blue green purple orange smooth full of flavour put rainbow unreal person produce th... See more

Rated 5 out of 5 stars

I found this company on Trust Pilot and it had great reviews so thought I’d give it a try. That was about 12mths ago and still using them now, I’ve never had an issue in numerous orders, always... See more


Company details

  1. Vaporizer Store
  2. Cannabis store

Written by the company

Our website is now live at - thegreenroute.pro - which is our new and only official domain. Please note that our old domains (.cc, .market and .io) are no longer in use and are not accessible. Any websites using similar names are scams—please avoid them.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

5-star
4-star
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2-star
1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always a great service

Always a great service, great comms, always responsive to any queries, never had any issues with over 30 orders A+

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

The best!

This is my 2nd review for tgr & I cannot stress enough how brilliant they are, of you ever have a problem they will try their best to sort it out for you and the products are great. I will continue to use them as long as they are going. Make sure you use the real site as others are fake and people are getting scammed

August 1, 2025
Unprompted review
Rated 4 out of 5 stars

Amazing quality in both flower and…

Amazing quality in both flower and hash, both are top tier and as good as any local source. Was apprehensive initially but have now made many orders with no issue. Packaging is very discreet with zero smell as is vac packed. Only complaint is the extra stealth box you can also select at shipping sometimes gets squashed a bit- though thats more Royal Mails fault.

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

12 months on….

I found this company on Trust Pilot and it had great reviews so thought I’d give it a try.

That was about 12mths ago and still using them now, I’ve never had an issue in numerous orders, always delivered next day if ordered before the postage cut off.

Products are good, service is good, loyalty scheme is good, give them a go, you’ll have zero regrets.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

A professional service

A professional service. Their customer service is excellent - quick response times. It’s clear whoever works there cares about what they do and care about their customers.
I’d recommend these guys above and beyond anyone else.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

BRILLIANT SITE

I received my second parcel yesterday...I received my first one the day before, even though there was a slight issue with my first one it was sorted out within a day.Saying the team are so plesant, understanding and patient it's an understatement. Finally, a place I can trust and and a new loyal customer for life

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

Their thc liquid is not what they’re…

Their thc liquid is not what they’re selling it to be it’s 100% spice I’ve been hospitalised after smoking that shit. It’s definitely synthetic cannabinoids this liquid came out a few years back just as potent as theirs and it turned out it was spice buy at your own risk people!!!! Had a reply off the company and I don’t believe you for 1 minute I was perfectly healthy before I started smoking YOUR liquid that I’ve spent £355 on and I’ve never experienced anything like it and I’ve been smoking weed for 7years daily. I’ve had numerous blood tests and urine test whilst being in hospital and it has come back as synthetic cannabinoids I’ve also had 4 opinions off different Doctors just so I could rule out the liquid but they’ve all said the same and told me to keep away from the liquid form and to stick to the plant so maybe your suppliers aren’t being as truthful as you think. This could genuinely be a mistake on the companies behalf but if you really care about your customers I’d look into it further just to put people’s minds to rest. It’s only going to affect your business in the long run and that’s what I don’t want because I’ve been buying off yourselves since 2022 when dispenseree was around and never had any issues. Just please take this review seriously and do the necessary checks to stop this from happening to other customers.

July 14, 2025
Unprompted review
TheGreenRoute logo

Reply from TheGreenRoute

*Please contact our support in any convenient way*

Hi, we’re really sorry to hear about your experience and hope you’re recovering well.

We want to firmly clarify that our liquids do not contain any synthetic cannabinoids or substances like “Spice.” We work only with trusted suppliers, and all our products are made using cannabis-derived ingredients.

We take claims like this very seriously and have not received similar reports from any other customers. We encourage anyone with concerns to reach out to us directly so we can address them properly and transparently.

We remain fully committed to customer safety and product quality. Your trust means everything to us.

Rated 1 out of 5 stars

Terrible stuff

Terrible stuff, the expensive bud was trash and the budget stuff is trash + full of seeds

July 4, 2025
Unprompted review
TheGreenRoute logo

Reply from TheGreenRoute

Hi there, thanks for sharing your feedback. We’re genuinely sorry to hear you were disappointed with both the premium and budget options. This is not the experience we want for our customers.

We’d appreciate the chance to make it right—please reach out to us directly with your order details so we can look into this and offer a resolution. You can contact our support team anytime, and we’ll do our best to help.

Rated 1 out of 5 stars

Mine went missing

Mine went missing. Even after I contracted green route poor service will never use them again

June 20, 2025
Unprompted review
TheGreenRoute logo

Reply from TheGreenRoute

Hi! Apologies for the late response. Our support team was unavailable earlier this weekend due to unforeseen circumstances. Please reach out to us on Telegram and we’ll make sure to prioritize your concern right away. Thank you for your patience!

Rated 5 out of 5 stars

this website is great products are fire…

this website is great products are fire as well no complaints at all for those who are saying they had a bad experience they cleary have never used the real website there are lots of fakes out there and you probs went to the wrong website there's a whole community around this company they got discord and everything its a great company to have its all real weed and its like all weed sometimes its bad sometimes its good you cant exactly control it just be happy its here

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Incredible Service

Absolutely Incredible Service! I can't say enough good things amazing customer service and super fast delivery! Everything was handled with care and professionalism. Truly a pleasure. Highly recommended!

May 27, 2025

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