First time ordering, ordered mostly frozen food so was a bit apprehensive about how the delivery will be executed. The package was well insulated and packed with ice packs. All products in perfect con... See more
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Where is my ordered product? Or what’s happening with refund or replacement? Please communicate.
I absolutely love ordering from Thehalalfoodshop. I generally tend to order meat and poultry. It arrives well packaged and insulated. Great care is taken when packing other items purchased (such as bi... See more
I loved my experience on the Halal Food Shop website, it is super friendly and easy to use. The orders are dispatched on Mondays and Thursdays on a next-day delivery service with DPD. Local delive... See more
Company details
Information provided by various external sources
1. Order Online 2. Pay Online 3. Delivered to Your Door
Contact info
1 Britannia Street, LE1 3LE, Leicester, United Kingdom
- 01162510477
- info@thehalalfoodshop.com
- thehalalfoodshop.com
4.5
Excellent
617 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Definitely recommend ordering
Definitely recommend ordering, I ordered Sara savouries and it came at the time it states
September 25, 2023
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Savouries by Sara
Savouries by Sara
Thehalalfoodshop cannot be faulted for service BUT the Sara's savouries which they carry are not tasty, pastry with near zero filling, the lamb lollies are awful as are all the other items. Wasted a lot of money on these as they are very expensive too. Ended up dipsosing of nearly all of them
September 24, 2023
Unprompted review
Item was delivered the proper packaging…
Item was delivered the proper packaging for cold food and delivery was quick.
September 17, 2023
Great service
September 13, 2023
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I ordered the same springrolls what I…
I ordered the same springrolls what I ordered first and they were not the same completely different.
September 3, 2023
Reply from Thehalalfoodshop
Thank you for your feedback.
Our service simply delivers the products ordered, we do not produce or manufacture any products. Please contact us on info@thehalalfoodshop.com so our team can assit you with providing feedback to the brand.
Kindest Regards
The Halal Food Shop
Always satisfied with their service…
Always satisfied with their service with great HMC Halal products which I can’t find elsewhere!
September 3, 2023
They have products on the website that…
They have products on the website that they do not have in stock.
When I ordered, instead of issuing an immediate refund and sending a notification that the product was unavailable, they tried to call me once, but I could not pick up. After ten days, when I started asking questions about what happened to my order, they said, "oh, we do not have the product in stock.
August 29, 2023
Reply from Thehalalfoodshop
Thank you for your feedback we appreciate all positive and negative for us to improve.
In this situation, our team attempted to contact you unsuccesfully as the item was not suitable for delivery. This can be based upon damaged packaging, short best before dates or any other issue with your product.
We apologise for the invoncenince however due to the nature of the business which is food there is a higher probablitility of potential issues when ordering online. Our distribution team will contact the customer to discuss arrangements which in this case was unsuccesful. If the customer wishes to take a full refund we process this immediately.
Kindest regards
The Halal Food Shop
Three Stars
I gave three stars because not all my order turned up but I have been given refund for the items which I didn't get.
September 4, 2023
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The halal food shop is kosher!
Excellent service one point is the pies did not have cooking instructions.
August 15, 2023
I've shopped here several times and…
I've shopped here several times and barring one freak incident in the heatwave few years ago, which was excellently handled by the customer services team I can not fault the shop or the service. Will happily recommend
August 6, 2023
I ordered and you invoiced correctly…
I ordered and you invoiced correctly BONDUELLE chopped Spinach,but you delivered BEGRO Spinach.
This is clearly not the same Quality.
July 16, 2023
Reply from Thehalalfoodshop
Thanks for your review.
Firstly we would like to apologise for the inconvenience. Unfortunately mistakes do happen in business and and our team is always happy to help.
We have looked through our emails and not been able to source any communications in relation to this occurring. We advise all our customers to communicate with us directly for us to find a solution for yourselves so a fair reflection of our service is provided.
If you contact our team on info@thehalalfoodshop.com we will be happy to assist.
The Halal Food Shop
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Excellent all round
Prompt , well packaged , helpful staff when I ran into a problem with my order ,
couldn’t ask for better a service
July 3, 2023
Reply from Thehalalfoodshop
Thank you for your honest feedback :)
Reply from Thehalalfoodshop
Thanks for your feedback.
Unfortunately your order was flagged to have fraudulent activity. Our policy is to cancel and refund any transations which are flagged fradualent.
If this was not a fraudulent order your funds will have been refunded into your account.
As much as we understand your frustration, we do not believe your rating is a fair reflection of our business.
Kindest regards
The Halal Food Shop
They didn't have half my Products so…
They didn't have half my Products so sent refund and there was a large postage fee
June 12, 2023
Reply from Thehalalfoodshop
Thanks for your feedback.
'The Halal Food Shop' is a online grocery service which relies on packaged products from manufacuters. Before dispatching our team examines the products to see if they are suitable for delivery, whether that be damaged packaging or short best before dates. At this point our team only dispatches the items which are suitable for delivery.
As much as we understand your frustration, we have the above steps in place to ensure there are no issues further down the line as the customer would be unhappy with the products.
In regards to the delivery fee, this goes towards the packaging of your parcel which includes a double walled box, insualtion, ice packs and dry ice to ensure your package is temperature controlled for up to 48 hours. With all of this mentioned, this does not include the premium courier fee to ensure your products arrive within 24-48 hours of dispatch.
Kindest Regards
The Halal Food Shop
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Excellent will definitely use again top…
Excellent will definitely use again top quality at a reasonable prices
May 28, 2023
Reply from Thehalalfoodshop
Thank you for your feedback.
Firstly we would like to apologise if you feel the products were not suitable for conusmption. We have noted you have ordered on several occasions prevoisuly and although not ideal, with fresh meat this can happen. In this situation we would advise you to email us on info@thehalalfoodshop.com and our team is always happy to assit.
In this case, our team cannot find any communications on our inbox. We have not had the chance to discuss how and why this could have happened other than a negative Trustpilot review which we feel is not a fair reflection of our service.
Our team is always happy to assit with solutions.
Kindest regards
The Halal Food Shop
Quality and freshness
The meat is really good quality and there’s a good verity of cuts. Savouries by Sarah are irresistibly good!
The delivery comes with ice packs which gives me comfort about the freshness and quality.
Love the experience,
May 28, 2023
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