The Hearing Clinic Reviews 

758
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and audiologists for being extremely professional, welcoming, and genuinely knowledgeable during every appointment. People appreciate the exceptionally thorough and comprehensive hearing assessments, noting that all diagnostic tests and procedures are carefully explained. Consumers also highlight the prompt scheduling and efficient service that consistently make every clinic visit comfortable and reassuring. Reviewers report that the prescribed hearing aids and ongoing professional support provide remarkable long-term benefits and noticeable hearing improvements. Visitors consistently emphasize that nothing is ever too much trouble for the team, ensuring total confidence.

What people talk about most

Staff

Reviewers mention positive feedback about staff, describing them as professional, approachable,... See more

Service

Consumers find service to be positive, highlighting thorough examinations and professional care. Reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how welcoming and... See more

Product

People report positive experiences with product, finding their hearing aids to be excellent and superior to... See more

Customer service

Customers had positive experiences with customer service, highlighting professional help, thorough... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I brought my nine year old to The Hearing Clinic as she has a history of hearing issues and surgeries, she has been fine for a couple of years but we've suspected the issues were back. Booking was eas... See more

Rated 5 out of 5 stars

Visited Milngavie Hearing Clinic today and once again it was a very positive experience. Monica was very professional and, knowledgeabl, she put me at ease immediately. Feel great knowing I was in... See more

Company replied

Rated 5 out of 5 stars

I got a quick appointment and the receptionist was very friendly and helpful. My consultation was with Amy who listened to all I had to say, answered all my questions, explained the tests I was going... See more

Rated 5 out of 5 stars

Excellent after service. Very knowledgeable, understanding, informative and nothing is too much trouble. Teaching how to use the app effectively, showing and demonstrating the app and maintenance of t... See more


Company details

  1. Audiologist
  2. Hearing Aid Repair Service
  3. Hearing Aid Store

Written by the company

Specialist audiological services. Auditory Processing Disorder - assessment and management. Tinnitus Management. Discrete hearing aids.


Contact info

4.9

Excellent

TrustScore 5 out of 5

758 reviews

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4.9

All reviews

(758)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Zhuqeelah has been very knowledgeable and helpful through the whole process, from me having the intense hearing tests and explaining the results, to buying the hearing aids and showing me how to use them properly with the app. Complex equipment and worth the extra cost to fully understand their functions and get the best out of them. Only used for a week, but great small product and already wishing I had bought them a number of years ago. No friend or family member has noticed me wearing them as yet, which is nice, as I guess it was a big reason of not wanting to buy eariler.

September 3, 2024
Rated 5 out of 5 stars

A brilliant service with outstanding customer support

A excellent clinic who we would throughly recommend to anyone looking for hearing advice. We were advised through the whole process from physical examinations, hearing examinations to advise about which hearing devices would be appropriate for my needs. It was taken into consideration the impact of my hearing loss not only to myself but also on my family and a complete picture was built up of how the hearing loss impacts my life.

September 4, 2024
Rated 5 out of 5 stars

I've used the Hearing Clinic before and…

I've used the Hearing Clinic before and have always been very impressed with the service and staff, from the appointment desk onwards. This latest visit was no exception. The audiologist who dealt with me was very good and clear in explaining what she was doing. Since the earwax has been removed I can hear properly again.

September 2, 2024
Rated 5 out of 5 stars

Outstanding Hearing Care

Both my wife and I had struggled for years to find the right hearing solution - the one-size-fits-all approach not seeming to work for us. The Hearing Clinic, with its state-of-the-art equipment and efficient setup, changed that. Their very reasonable fixed-cost system provided excellent value for the comprehensive care we received. The clinic has several qualified clinical audiologists, and Candice Green, a professional audiologist, stood out with her patient and understanding approach. She guided us through every step, adjusting the rehab program to fit our unique needs, (down to canal size!) , and explaining everything clearly. Candice was incredibly sensitive to our preferences, constantly fine-tuning the equipment and technology. The testing was thorough, and she made several attempts to find the perfect solution. Her dedication and care, combined with the clinic’s advanced facilities, transformed our hearing experience and significantly improved our quality of life. We are deeply grateful for the thoughtful and personalised service we received and highly recommend The Hearing Clinic to anyone seeking comprehensive hearing care.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Happy customer!

Excellent , first class service, listened to my needs, and provided the solution, lovely friendly staff, very professional and recommended the correct product , great experience, and I can hear!! Many thanks to all. X

July 12, 2024
Rated 5 out of 5 stars

Very Happy

Great! professional and friendly.
Bridget is amazing! she explains what tests she is doing in a way that is easy to understand.

June 17, 2024
Rated 5 out of 5 stars

My ongoing needs are completely met

My ongoing needs are completely met, giving me total confidence. As I attend regularly I no longer have to worry about ear infections requiring wax removal and struggling with my GP as I was before attending the Hearing Clinic, and previously receiving inappropriate treatment. Brigitte diagnosed my problem and I have been greatly impressed by her expertise and caring treatment.

May 14, 2024
Rated 4 out of 5 stars

Know what they're doing

I waited 3 weeks for my appointment which was for ear wax removal. I thought the wait was long but
During the appointment the audiologist was very good. She even recommended a brilliant child hearing specialist to me as my child is under 5 and most places will not perform hearing tests in children under 5.
They care about their patients and will give good, honest advice and because of this I would recommend them.

April 30, 2024

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