Made an order and they didn’t have the size so they emailed me what options they could do promptly so I got my order in time. Great communication.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Positive: Good prices and selection, excellent communication when an item I ordered was out of stock, quick shipping. Negative: Allowed me to order an item that was then said to be out of stock, ska... See more
Company replied
Website is intuitive. I found my product quickly and placed the order without issues. Practice Jerseys are quality product but the shipping could have been quicker in my opinion. I ordered two prac... See more
Company replied
ordered wrong size, emailed the guys at THD and got right back to me with information and directions on how to exchange. effortless now just waiting on the right size to come back AND they are even ta... See more
Company replied
Company details
Information provided by various external sources
TheHockeyDepot.com is an e-commerce site selling hockey equipment and team uniforms to leagues, teams, and schools. Here you can buy all your hockey equipment and skates at discount prices
Contact info
United States
- 866Hockey1
- sales@thehockeydepot.com
- thehockeydepot.com
4.8
Excellent
93 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Support
There were issues with the Export Process and documents were required. You came back to me and tried to assist. A 5 star rating would have been if you were able to send me a consolidated invoice...
June 4, 2024
Reply from thehockeydepot.com
Thank you for the review. Unfortunately we are unable to create one invoice when there were 2 separate orders and 2 separate payments. We strive to make all of our customers happy and we were also unaware that this was being shipped out of the USA.
It was easy to navigate and find all…
It was easy to navigate and find all the information on specs and size information about the skates and the delivery was fast I was very satisfied with the experience
May 28, 2024
Advertisement
Item was not as pictured
Item was not as pictured. Does not have the full orange sleeve, just the armbands
March 25, 2024
Reply from thehockeydepot.com
please send us an email to sales@thehockeydepot.com so we can get this worked out. we would be more than happy to work with you way before you left a 1 star review. We strive for 5 stars on all orders. Again please reach out to us at sales@thehockeydepot.com
The best of E-commerce
In a world of outsourced, worthless customer service, hockey depot still picks up the phone and delivers helpful, real and honest service.
March 15, 2024
I received my pants
I received my pants. Put them on for my first game and the plastic clips on the side both simultaneously broke and ripped my finger wide open very deep. Blood ruined my brand new skates. I'm very upset I spent money here
January 19, 2024
Reply from thehockeydepot.com
We will get this taken care of as we strive for nothing but 5 stars. Please reach out to us so we can take care of this. Please note that we are not the manufacture of any TRON or any products.
Rest Assured we will get this taken care of.
Thank you,
Thehockeydepot.com
Advertisement
Reply from thehockeydepot.com
We are so glad that everything worked out. We strive for 5 stars and are glad we met and exceeded your expectations.
Thehockeydepot.com
Good dealing client
December 23, 2022
Unprompted review
Reply from thehockeydepot.com
We are so glad that everything worked out. We strive for 5 stars and are glad we met and exceeded your expectations.
Thehockeydepot.com
fast shipping and great service
November 17, 2023
Reply from thehockeydepot.com
We are so glad that everything worked out. We strive for 5 stars and are glad we met and exceeded your expectations.
Thehockeydepot.com
Great product and great price.
October 27, 2023
Reply from thehockeydepot.com
We are so glad that everything worked out. We strive for 5 stars and are glad we met and exceeded your expectations.
Thehockeydepot.com
Advertisement
Getting the latest sports gears helps…
Getting the latest sports gears helps make the game interesting.
October 25, 2023
Unprompted review
Reply from thehockeydepot.com
We are so glad that everything worked out. We strive for 5 stars and are glad we met and exceeded your expectations.
Thehockeydepot.com
Perfect shipping time perfect product…
Perfect shipping time perfect product great price
October 17, 2023
If you are looking for Tackla this is…
If you are looking for Tackla this is the place. Easy to order and quick shipping. Order was correct, I would order again.
September 4, 2023
Reply from thehockeydepot.com
We are so glad that everything worked out. We strive for 5 stars and are glad we met and exceeded your expectations.
Thehockeydepot.com
Excellent service
Shipping was quick and when we noticed a defect customer service was on top of it and sent a replacement right away. Customer service was also very friendly and helpful
August 16, 2023
Reply from thehockeydepot.com
We are so glad that everything worked out. We strive for 5 stars and are glad we met and exceeded your expectations.
Thehockeydepot.com
Advertisement
Easy to look up items had .Have vaughn…
Easy to look up items had .Have vaughn products that other shops do not offer - big plus. Item was processed and delivered in less then a weeks time . Great service !
June 27, 2023
Reply from thehockeydepot.com
We are so glad that everything worked out. We strive for 5 stars and are glad we met and exceeded your expectations.
Thehockeydepot.com
Great service!
Great service! I got my inline skaters really fast. Good experience buying here!
June 23, 2023
Reply from thehockeydepot.com
Audrey,
Thank you so much for the kind words. We truly value our customers feedback and we are glad that we earned 5 stars on your order. The best part of our job is our customers and making sure its the best shopping experience they can have.
Welcome to our family and enjoy the skates.
Thehockeydepot.com
Good Place to Buy Tacklas!
Quick and easy transaction. Shipping was good. Tacklas are hard to find these days so that is another plus about the Hockey Depot. The hockey pants are great also. Thank you!
June 12, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.