Made an order and they didn’t have the size so they emailed me what options they could do promptly so I got my order in time. Great communication.
Company replied
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See what reviewers are saying
Positive: Good prices and selection, excellent communication when an item I ordered was out of stock, quick shipping. Negative: Allowed me to order an item that was then said to be out of stock, ska... See more
Company replied
Website is intuitive. I found my product quickly and placed the order without issues. Practice Jerseys are quality product but the shipping could have been quicker in my opinion. I ordered two prac... See more
Company replied
ordered wrong size, emailed the guys at THD and got right back to me with information and directions on how to exchange. effortless now just waiting on the right size to come back AND they are even ta... See more
Company replied
Company details
Information provided by various external sources
TheHockeyDepot.com is an e-commerce site selling hockey equipment and team uniforms to leagues, teams, and schools. Here you can buy all your hockey equipment and skates at discount prices
Contact info
United States
- 866Hockey1
- sales@thehockeydepot.com
- thehockeydepot.com
4.8
Excellent
93 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service even though order was…
Great service even though order was screwed up, corrected and responded quickly. Thanks
May 22, 2023
Reply from thehockeydepot.com
We apologize as sometimes human error plays a part. Glad we were able to get this all taken care of for you.
They were out of stock for what I…
They were out of stock for what I ordered and replaced it with an upgrade at no charge. Shipping was quick and an overall great experience.
April 12, 2023
Great service & product
Purchased 3 hockey jerseys and they are super cute and arrived quickly.
March 30, 2023
Great Value and super fast delivery
April 4, 2023
Reply from thehockeydepot.com
M Miller:
Thanks for the 5 star review. we strive to bring the best value and prompt delivery. It's customers like you that make us love what we do.
Thanks a million and keep on rollin.
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I ordered the rest of my equipment
I ordered the rest of my equipment, hoping it would come in the least most packages, all that's been sent out is the 2 sticks I've ordered, separate. So each time one was sent the money would be draw out of my account, I'm just hoping in the end I don't pay more, than what was established in my order receipt.
February 24, 2023
Reply from thehockeydepot.com
You are mistaken Sir. there were no sticks on your order referenced above it was all delivered on 2/21/2023 via Fedex so we think you ordered from another company not us. Please let us know should we have to look into this but order THD1575 did not have any sticks nor did you order any sticks from us and your order was all in one package.
Reply from thehockeydepot.com
John
Thanks for the great rating. we strive to be the best in the industry with customer service and pricing and it looks like we nailed this. Thanks for being the best part of thehockeydepot.com our customers.
Thanks
Thehockeydepot.com
Great service
Great service! The delivery prices were a little high but good service overall.
January 26, 2023
Reply from thehockeydepot.com
Anna
Thanks for the feedback and the review. We try our best to keep those costs under control but the past few years everything unfortunately has gone up and it affects all of us. Thank you for being the best part of thehockeydepot.com, our customers
Thanks
Thehockeydepot.com
Shipping company delivered to wrong…
Shipping company delivered to wrong address and staff rectified situation quickly and courteously answered my emails In a timely fashion
January 6, 2023
Reply from thehockeydepot.com
Mr Ziobro:
We truly appreciate the kind words and are glad we were able to help and rectify the situation. Its customers like you that keep us going to make thehockeydepot.com a great experience for you our customer.
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Reply from thehockeydepot.com
Harper
Thanks a million we truly appreciate the business and the feedback. Thank you for being the best part of thehockeydepot.com, our customer.
Thanks
Thehockeydepot.com
Fast easy and friendly
Fast easy and friendly
My item was out of stock, and they helped get a replacement and discounted the difference. Will be using you guys again!
November 30, 2022
Reply from thehockeydepot.com
Brandon
Thanks for your understanding and feedback and being open to a replacement and the discount. Thank you for being the best part of thehockeydepot.com, our customer.
Thanks
Thehockeydepot.com
I appreciate their quick and clear…
I appreciate their quick and clear communications! Will definitely be shopping with them in the future!
November 8, 2022
Unprompted review
Reply from thehockeydepot.com
Cheryl:
Thank you for the 4 star. At Thehockeydepot.com we strive to get 5 stars what could we have done differently to earn that extra star?
We want to thank you for being a customer and appreciate the kind words!!!!
They had what I needed
They had what I needed. Sent quickly. I just wish shipping to alaska was not as expensive.
October 27, 2022
Reply from thehockeydepot.com
Esary:
We truly agree with you and unfortunately we have not found a more viable shipping option to Alaska. Wait we have an idea how about opening up a franchise up there under thehockeydepot.com :).
All kidding aside we thank you for your business and truly appreciate it.
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Reply from thehockeydepot.com
Thank you so much for the 5 star review. Customers like you make us continue to strive to be the best in the business and truly value feedback. Welcome to our family and don't forget to be Awesome!!!!
hockey socks
Ordered 14 pairs of hockey socks for the team. Order was shipped promptly and arrived in good time.
May 1, 2022
Reply from thehockeydepot.com
Thank you so much for the 5 star review. Customers like you make us continue to strive to be the best in the business and truly value feedback. Welcome to our family and don't forget to be Awesome!!!!
Int/Sr Goalie Jersey
There was one jersey missing from my order (the blue ny rangers). And the ones that i recd didnt fit in the arms. im very sad.
April 25, 2022
Reply from thehockeydepot.com
Mr Chhabu:
Lets get a few things straight. You did not contact us to ask about exchanging anything, we emailed you and said the Rangers jersey was out of stock and we sent up separately from the package via USPS the gray jersey for the replacement. You also asked us for a sizing chart which we supplied and you ordered the Intermediate Goalie Cut which is a Junior Size not a Senior Size Goalie cut jerseys.
What you ordered you received and if you ordered the wrong size which seems to be the case how is this our fault when you neglected to even contact us to see what can be done.
Please feel free to email us at sales@thehockeydepot.com and reference your order number so we can see what can be done but understand what You ordered We shipped.
Thanks,
Mike
Thehockeydepot.com
Initially ran into issues with…
Initially ran into issues with incorrect product shipped, but customer service worked it out, and made things right.
April 16, 2022
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Reply from thehockeydepot.com
Brett,
Thank you so much we truly appreciate the 5 star review and we strive to make every customer happy and hopefully continue to earn your business.
Thanks again,
Thehockeydepot.com
Great service
Great service. I had to return the skates for a different size and they sent out the return immediately. I'm also impressed with how quickly they ship their products.
April 6, 2022
Reply from thehockeydepot.com
Erich,
Thank you so much we truly appreciate the 5 star review. We strive to offer an amazing customer experience and we hope we earned your business in the future.
Thanks
Thehockeydepot.com
Reply from thehockeydepot.com
Greg,
Thank you so much for the 5 star review. We strive to make the overall experience a great one and with that we hope we earned your business in the future.
Thanks,
Thehockeydepot.com
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