The Holiday Fixer Reviews 

213
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their cheerful, helpful, and professional demeanor, noting that nothing is too much trouble for them. Many people highlight the seamless booking process and the detailed itineraries provided, which include excellent recommendations for hotels, locations, and activities. Reviewers frequently mention the high standard of service, from initial planning to ongoing support and even online check-ins, making their holidays stress-free and enjoyable. The holidays themselves are consistently described as amazing, with perfect locations, fantastic rooms, and memorable experiences that often exceed expectations. Reviewers appreciate the personalized approach, where staff take the time to understand individual needs and preferences, leading to perfectly tailored trips.

What people talk about most

Holidays

Users describe positive interactions with holidays, often highlighting the ease and stress-free experience of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Location

Reviewers highlight positive aspects of location, consistently praising the excellent choices made for their... See more

Service

Reviewers express high satisfaction with the service, highlighting its helpfulness and efficiency in... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers highlighting how quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from another lovely holiday which was arranged by Carrie. We have booked with her several times now and and always, nothing is too much trouble. She arranges everything and checks in... See more

Company replied

Rated 5 out of 5 stars

Juliet absolutely nailed out trip to Goa. We gave her a budget, our likes and dislikes likes. And wow what a package she put together. We took all the stress away. Everything worked like clock work. T... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Carrie picked a perfect location - the trip had everything we asked for. Checked us in online and kept us up to date on flights out/return. We received a perfec... See more

Company replied

Rated 5 out of 5 stars

Juliet made the whole booking process seamless. She chose the most fantastic hotel for our trip and was constantly on hand to ensure everything was perfect. It was our anniversary whilst away and she... See more

Company replied


Company details

  1. Travel Agency

Written by the company

At the Holiday Fixer, we aim to make your holiday dreams come true Whether you are looking for adventure and excitement or rest and relaxation, the Holiday Fixer can help create your dream destination package. We specialise in luxury holidays, adding in a concierge service where requested and taking care of details such as lounge passes, car hire and any activities that need to be pre-booked. We have the necessary experience and a wealth of contacts that allow us to find the best deals, the most exciting experiences and the most delicious places to eat and drink. A little local knowledge goes a long way! We’re not all about extravagance, however! We know the best family destinations, where to get the best snow for skiing and can tailor those trips that require a little bit of extra planning and organisation. Wherever you want to go, for whatever reason, we will work to create your perfect holiday. So, if you want your next getaway to be extra special, you need the Holiday Fixer! Just tell us what you want and let us make it amazing!


Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

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1-star

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4.9

All reviews

(213)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

High Level Personal Service

Friendly, helpful service. Answered all our questions. Listened to what we were looking for and found the right hotel and location. Searched for the best deal for what we wanted.

March 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Our Far East Holiday

Priyanka was an absolute gem in assisting the booking of our Far East family holiday that we experienced in June 2024. Her attention to detail and practical suggestions made our trip very memorable and one that we are all keen to revisit again.
The hotels in Singapore ( The Clan) Koh Samui (Ozo) and Bali ( Double 6) were superb - great family rooms and 5 star service . Priyanka kept in touch throughout our trip ensuring we had arrived at our destinations without any problems . Thank you for the cake and birthday surprises for our daughter’s 16th birthday as well and the suggestions on what to do at the different locations .

We couldn’t have organised a trip like this ourselves and having Priyanka sort and source locations , flights and hotels was something that we will do again and would certainly recommend . Thank you from us all Priyanka.
Best wishes
The Salh Family

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Gemma!

Having always organised family holiday myself, with little input or assistance from others, I approached Gemma to help me find something a bit different when we decided to vary the type of holiday we were taking. Not only did she come up with some great options for us, she also made a very speedy amendment for us when plans changed.

The holiday was great and the booking experience was too, thanks Gemma :)

The service was so good we've already booked another trip.

July 26, 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your kind words and for trusting me with your holiday plans! It was a pleasure working with you to find the perfect getaway, and I’m thrilled to hear that you enjoyed the experience. I’m always here to make things as smooth as possible, whether it’s finding the right options or making last-minute changes.

I’m so excited that you've already booked another trip—I can’t wait to help you create more wonderful memories. Thanks again for your support!
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

Book with Juliet you won’t regret it

Every year I spend weeks searching online for the perfect family holiday. There’s always too much choice and I can never decide where to go. This year I handed over the burden to Juliet. I gave her a list of our requirements and within a short space of time Juliet came up with several options to pick from.
Going on holiday with young adult children we opted for the all inclusive option, the Atlantica imperial resort in Rhodes. Juliet had included everything we asked and in particular 2 rooms for 5 of us with proper beds not sofa beds and extra leg room on the flights.
The hotel Juliet picked was perfect, the staff worked hard to ensure you had everything you needed and the food was amazing, in fact on a day out we all wanted to get back in time for dinner rather than eat out.
Having someone to do all the research for you in finding your perfect holiday is worth its weight in gold and I’m looking forward to seeing what Juliet comes up with for next year!

July 6, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks Michelle for sorting out my break

Michelle booked me a last minute break, and was brilliant at sorting out a hotel deal and keeping me informed throughout. It was great to be able to just talk to her about what I wanted and she arranged it all. I'll definitely be using her again to organise other breaks. Thank you.

July 20, 2024
Unprompted review
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Reply from The Holiday Fixer

Thanks so much for your lovely review Ash! So pleased to hear you enjoyed your trip and already looking forward to doing the same again next year - it’s in the diary!

Best wishes,
Michelle x.

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Rated 5 out of 5 stars

Gemma has been amazing

Gemma has been amazing, she listened to exactly what we wanted and delivered a great service from beginning to end. There weren’t many questions as she her quote covered everything but the few questions we had she got straight back to us with solutions and highly recommend her. Would give more stars if possible.

July 8, 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for this wonderful review! I'm delighted to hear that you had such a positive experience. It was my pleasure to listen to your needs and ensure everything was taken care of from start to finish. I always strive to provide clear and comprehensive information, so I’m glad my quote answered most of your questions.

Your recommendation means the world to me, and I’m truly grateful for your kind words. If there’s ever anything else you need, I’m here to help. Thanks again for your support!
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

Exceptional Holiday Experience with Juliet The Holiday Fixer

I recently stayed at the Grecotel LUX Dama Dama, and it was an outstanding experience from start to finish, thanks to Juliet from The Holiday Fixer.

Juliet made the booking process incredibly smooth and hassle-free. She was very attentive to our preferences and needs, offering valuable recommendations and ensuring all details were taken care of. Her professionalism and friendly demeanor made us feel confident and well-supported.

Our holiday at Grecotel LUX Dama Dama was memorable and thoroughly enjoyable, largely due to Juliet's exceptional service and attention to detail. We felt pampered and well taken care of throughout our stay. I highly recommend both Grecotel LUX Dama Dama and Juliet The Holiday Fixer to anyone looking for a luxurious and stress-free holiday experience.

Thank you, Juliet, for organizing such a fantastic trip. We look forward to booking our next holiday with you!

Olivia Hazzard July 2024

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended service from Gemma - The Holiday Fixer

Just returned from an amazing family trip to Disneyland which we booked through Gemma. Our first trip abroad for some time and Gemma’s service and support throughout was first class, ensuring everything was taken care of and leaving us to simply enjoy the holiday. Thank you so much.

July 5, 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you for your lovely review! I'm delighted to hear that you had an amazing family trip to Disneyland. It was a pleasure to assist with your travel plans and ensure everything was taken care of for your first trip abroad in a while. I'm so glad you could simply enjoy your holiday. Thank you for your kind words and trust. Looking forward to helping with your future adventures!

Gemma Your Holiday Fixer

Rated 5 out of 5 stars

Fabulous to book your holiday in person…

Fabulous to book your holiday in person in the comfort of your own home. Laura is amazing, friendly, attentive and an all right super star...thank you Laura for everything we are both so grateful and it takes all the stress off me xx❤️

July 6, 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your review Tracey! It was an absolute pleasure to work with you on such an important trip, I can't wait to hear about it xxx

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Rated 5 out of 5 stars

Thank you Gemma - the holiday fixer!

We have just returned from an amazing girls trip to Bali! Gemma did a fantastic jobs helping us find hotels that filled the brief, sorted our flights and transfers and everything ran like clockwork. This totally took the stress out of planning and meant we could just pack and go! Highly recommend using Gemma, and also a childfree trip to Bali!

June 15, 2024
Unprompted review
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Reply from The Holiday Fixer

Hi Lucy!
Thank you so much for your wonderful review! I'm thrilled to hear that you had an amazing girls' trip to Bali. It was my pleasure to help find the perfect hotels, flights, and transfers for your adventure. I'm glad everything ran smoothly and took the stress out of planning, allowing you to fully enjoy your vacation. Your recommendation means a lot to me. Cheers to many more childfree trips and unforgettable memories!

Thank you
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

We had a fantastic experience with The…

We had a fantastic experience with The Holiday Fixer. They took the time to understand our preferences and tailored the perfect itinerary for us. The entire was stress-free. Can't wait to book our next holiday with them!

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Charlotte did a great job in finding me…

Charlotte did a great job in finding me a wonderful villa holiday on a Greek island , sorting out the flights, villa booking and car rental within my specified budget. Good flight times, lovely villa and beautiful little island (Skiathos) with pretty beaches and lively night life. Came back fully refreshed! I would highly recommend Charlotte and will plan to use her services again in the future!

June 17, 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you for your lovely review Nyree. I am glad you had such a lovely holiday :)

It was a pleasure and I look forward to planning your next trip in the future!

Best wishes
Charlotte

Rated 5 out of 5 stars

Above and beyond!

Becky's instincts on what would suit our family needs were spot on - the first package holiday she found was the one we went with, but just to be sure she did lots of research of other places and options just so we could make our own judgement (I'm terrible with decisions!). It helped us massively. She was so fast too and took the hassle out of everything for us. We are already asking Becky to help us with our next, bigger family holiday to the Caribbean as we know she'll find us the best deal. Thank you so much for helping arrange our amazing holiday.

May 29, 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for sharing your experience and for your lovely words, can’t wait to assist with your next trip!

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Rated 5 out of 5 stars

Fabolous Holiday Fixer Becky

We have booked many holidays through Becky the holiday fixer. She has always taken into account our holiday must have requests such as reasonable flight times, location of resort close to arrival airport, a room that has sun in the morning and value for money. We have never been disappointed as Becky has found us everything we have asked for. I would highly recommend Becky to everyone. We cannot wait until November when we will be on our way to Fuerteventura thanks to our excellent holiday fixer Becky

March 7, 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you for the lovely words and taking your time to leave us a 5 star review! Really appreciate your business and look forward to assisting you with the next trip.

Rated 5 out of 5 stars

Charlotte the holiday fixer- highly recommended!

Charlotte was extremely helpful in searching and identifying places that suited our needs. We ended up in a lovely hotel in Tenerife which was perfect! Charlotte spoke to the hotel prior to our visit and ensured the room we had was on the top floor reducing any noise which was a nice touch. Would highly recommend Charlotte she was excellent!!

May 24, 2024
Unprompted review
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Reply from The Holiday Fixer

Hi Paul,

Thankyou so much for the lovely review. Glad to hear you and the family had such a good time. I bet you had a bit more sunshine than we did here!

Kind regards
Charlotte

Rated 5 out of 5 stars

5* review ✨✨✨✨✨

5* review ✨✨✨✨✨

Anita, organised a 5* luxury 5 day break for myself & my sister in January 2024!
We were craving a luxury all inclusive deal in the Gulf, to start the New Year.

Anita’s service was warm, friendly, professional & she went way beyond with all the finer details.

From organising and negotiating a great package, resort, private transfers to check ins, we felt totally at ease & pampered even before the holiday started.

The resort was incredible, food was just Divine & their customer service was a stellar middle eastern hospitality.

We can’t thank Anita enough for making our break so memorable & executing a brilliant break in Bahrain.

Heartfelt thanks 🙏🏽

January 10, 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you Mitty for such a lovely review , it was my absolute pleasure . I look forward to organising your next trip !

Rated 5 out of 5 stars

Amazing, friendly service provided by Josie…

Josie was amazing when helping me book my holiday. She found the best hotel and location with all the information I had provided. No question was too much and Josie replied quickly with everything I needed to know. Josie also advised me of trips in the area and she would also book them if I wanted to go. Amazing service that took the stress out of planning a holiday. Josie even checked in on us during our holiday to make sure everything was ok. Our holiday was just what we asked for and I will be using Josie again for our next holiday in August. Great service!

April 22, 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your lovely review, Tracie! I'm so glad you had a fab holiday and that I could help. - Josie x

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Rated 5 out of 5 stars

We had a fantastic experience

We had a fantastic experience, we have now booked two holidays with Gemma, with a third booked for 2025. Yes I could do it myself but Gemma takes away all that worry and stress, Gemma goes that extra mile which we truly appreciate. Even emailing hotels for us requesting ground floor or to be more central, Organising the special assistance.

May 24, 2024
Unprompted review
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Reply from The Holiday Fixer

Hi Dawn,
Thank you so much for your kind words! It has been a pleasure helping you plan your holidays, and I'm thrilled you're already looking forward to your next trip in 2025. Taking away the stress and ensuring every detail is perfect is what I aim for. I'm glad the extra touches, like arranging special requests and assistance, made a difference. Looking forward to looking after you all again in 2025!
Gemma Your Holiday Fixer.

Rated 5 out of 5 stars

The Best of The Best

Becky@theholidayfixer - the only person we will ever book our holidays through from now on! Becky has given us exeptional levels of customer service that you just wouldn't get from other travel agents. She is consistently on the look out for you, from getting the best deals to making sure you have everything before your trip, checking in whilst you are on holiday and making sure you're home safe. An utter legend and you now have us as clients for life. Thanks so much for everything so far, and for everything still to come!

May 15, 2024
Unprompted review
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Reply from The Holiday Fixer

Thank you for taking the time to provide such lovely and thoughtful feedback, your review is greatly appreciated! Delighted to hear you have enjoyed your travels so far and am looking forward to planning your next trip in the very near future. Thanks again, Becky x

Rated 5 out of 5 stars

Above and beyond!

Wow! Such an amazing and easy way to book a dream holiday! Jo Curtis was exceptional and kept me updated through every step of the booking. She went above and beyond and took all the stress out of what hotel, what location etc! I would highly recommend her to all my friends and family and can’t thank her enough for getting us the best hotel within our budget that met all the needs of my family. My daughter loved the kids club and entertainment. The hotel was fabulous! Thank you so much to Jo The Holiday fixer. We have so many happy memories and it’s all down to you.
Annabelle x

May 21, 2024
Unprompted review

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