The Holiday Fixer Reviews 

213
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their cheerful, helpful, and knowledgeable approach, making the holiday planning process seamless and stress-free. Many people highlight the excellent service from start to finish, including detailed itineraries, online check-ins, and thoughtful personal touches like anniversary reservations. Reviewers frequently mention that the company excels at understanding their needs and finding perfect locations and accommodations, often exceeding expectations. The overall holiday experience is consistently described as amazing, with many customers expressing their intention to book again and recommend the service to others. People appreciate the company's ability to handle complex trips and provide support throughout the journey, ensuring a hassle-free and memorable vacation.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction with the booking... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Location

Consumers find location to be positive, with many reviewers highlighting that the chosen hotels and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and cheerful demeanor of... See more

Booking process

Customers consistently note positive experiences with the booking process, highlighting how quickly and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just back from another lovely holiday which was arranged by Carrie. We have booked with her several times now and and always, nothing is too much trouble. She arranges everything and checks in... See more

Company replied

Rated 5 out of 5 stars

Juliet absolutely nailed out trip to Goa. We gave her a budget, our likes and dislikes likes. And wow what a package she put together. We took all the stress away. Everything worked like clock work. T... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Carrie picked a perfect location - the trip had everything we asked for. Checked us in online and kept us up to date on flights out/return. We received a perfec... See more

Company replied

Rated 5 out of 5 stars

Juliet made the whole booking process seamless. She chose the most fantastic hotel for our trip and was constantly on hand to ensure everything was perfect. It was our anniversary whilst away and she... See more

Company replied


Company details

  1. Travel Agency

Written by the company

At the Holiday Fixer, we aim to make your holiday dreams come true Whether you are looking for adventure and excitement or rest and relaxation, the Holiday Fixer can help create your dream destination package. We specialise in luxury holidays, adding in a concierge service where requested and taking care of details such as lounge passes, car hire and any activities that need to be pre-booked. We have the necessary experience and a wealth of contacts that allow us to find the best deals, the most exciting experiences and the most delicious places to eat and drink. A little local knowledge goes a long way! We’re not all about extravagance, however! We know the best family destinations, where to get the best snow for skiing and can tailor those trips that require a little bit of extra planning and organisation. Wherever you want to go, for whatever reason, we will work to create your perfect holiday. So, if you want your next getaway to be extra special, you need the Holiday Fixer! Just tell us what you want and let us make it amazing!


Contact info

4.9

Excellent

TrustScore 5 out of 5

213 reviews

5-star
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3-star
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1-star

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4.9

All reviews

(213)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

Trip to Thailand

Thank you Anita for organising our recent trip to Thailand.
Anita was on hand to help with lots of questions I had and also suggested some ideas which we didn't think ourselves.
It was my husband's 60th birthday and Anita made it special.
I would definitely book my next trip with her and highly recommend her to my friends and family.
Thank you Anita so much for giving us a wonderful experience.
Regards Jinita

October 12, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your lovely review Jinita .It was my pleasure and look forward to planning your next memorable trip !
Anita xx

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Rated 5 out of 5 stars

…our Golden Wedding Anniversary trip

We highly recommend Gemma for booking your holiday. She booked our holiday to Mauritius to celebrate our Golden Wedding Anniversary. It was so stress free from being met at the airport right through and arranging our surprises and treats at the hotel. Thank you Gemma for a very professional service.

October 3, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your wonderful review. It was my absolute pleasure to ensure you had the most magical, once in a lifetime trip, to celebrate your special anniversary.
Thank you so much
Gemma Your Holiday Fixer!

Rated 5 out of 5 stars

Booking a holiday to an unknown destination

We had some complications with organising a holiday to Norway & another to the Isles of Scilly but Charlotte Clark was able to find various solutions to our problems & quickly answered our many questions. We would recommend using a Holiday Fixer, who have so much knowledge about the areas you want to travel to. Using an experienced holiday fixer can save many headaches!
Elizabeth Moulton

October 3, 2023
Unprompted review
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Reply from The Holiday Fixer

Thankyou so much for your lovely review. It was an absolute pleasure to help you plan your wonderful holidays to the Scillies and also Norway- fingers crossed for the Northern Lights!

I look forward to hearing all about it :)
Many thanks
Charlotte

Rated 5 out of 5 stars

Fast and helpful for a ski holiday

We had quite a complicated set of needs for our family ski holiday, with children of different ages and abilities - we didn't know where to start! Gemma was absolutely brilliant. She found a great selection of options for us extremely quickly, and then a further set of options when we asked for something different. She knows where to get the best deals and prices, and her experience shows. Also super friendly and helpful. Will definitely give her a call for our next holiday. Highly recommended.

October 5, 2023
Unprompted review
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Reply from The Holiday Fixer

Dear Laura and Family,

Thank you so much for your lovely review, and kind recommendation, this helps my business grow, and I am very much appreciative of this.
It is my absolute pleasure to help you and take away the stresses of booking a family trip, especially when there are lots of different requirements for each family member.

Always happy to help 😊

Gemma Your Holiday Fixer

Rated 5 out of 5 stars

Civil Rights Trail

Thank you Carrie for organising my Civil Rights Trail of the southern states of America adventure, with a couple of extra nights in New Orleans tagged on to the beginning. Your communication from the very start was excellent and your attention to the finest of details made it a very easy experience. I'm now looking to plan my next adventure with Carrie The Holiday Fixer! Thank you.

September 25, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you for your kind review. I absolutely loved assisting you with your civil rights tour. I really appreciate your feedback and I very much look forward to welcoming you back soon. Please do tell your family and family all about my services. Warmest Wishes, Carrie The Holiday Fixer xx

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Rated 5 out of 5 stars

Wow and Thank you!

Wow, what can I say other thank Thank you!
As always Gemma was so helpful and went above and beyond to enable our honeymoon to be perfect.
Gemma made it so easy for us and created a truly magical holiday that we shall always remember. Thank you again and look forward to the next one! Xx

September 20, 2023
Unprompted review
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Reply from The Holiday Fixer

It was my absolute pleasure to help you arrange your honeymoon. I am so pleased you both had a magical time away.
Looking forward to organising your next trip away,

Thanks so much
Gemma Your Honeymoon Fixer

Rated 5 out of 5 stars

Carrie is amazing!

Carrie was fantastic in helping us to organise a multi stop holiday to the America and Hawaii. We had 8 different hotels, 6 flights and 3 different car hire bookings – Carrie made the whole process feel so easy and manageable. Not once did I feel overwhelmed or unsure if we had forgotten anything. She checked us in for all our flights, sent us links for the car hire bookings so we could skip the queues and made sure we were well looked after. She was great when we last minute needed to change car hire details on two different occasions, after a simple WhatsApp message she came back and had amended the booking and even saved us money! I highly recommend Carrie to take the stress away from booking your next holiday! Thank you Carrie!

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience!

We have just returned from our first family holiday to Iceland. Travelling with a 1 year old was a little nerve wracking but I would highly recommend doing it. Gemma was on hand to help with lots of questions & suggestions. It was my 30th birthday and we received a lovely upgrade and a welcome gift.

We were able to make changes to the holiday along the way and this really helped with the flexibility needed when travelling with a toddler.

Many thanks Gemma, will definitely be recommending you,

Ella x

September 8, 2023
Unprompted review
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Reply from The Holiday Fixer

Dear Ella,

Thank you for your lovely review, it was such a pleasure to help you plan this trip. I knew how much it meant to you, not only being your first family adventure abroad, but also a big birthday celebration!
Looking forward to helping you with your next adventure.
Thank you again,
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

We would highly recommend Gemma

We would highly recommend Gemma, she is very efficient and made everything really easy, we would have no hesitation in recommending her and using her again. Michelle and Dave

September 14, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your lovely review. It was such a pleasure helping you find the perfect get away. I am so glad you both (and the pooch) had a lovely time away.
Gemma Your Holiday Fixer

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Rated 5 out of 5 stars

Gemma @theholidayfixer

Not normally someone to use a TA, on this occasion it proved worthy. Gemma was helpful & supportive when we had the occasional query & we even had a little treat delivered to our cabin to welcome us to the world of Virgin Voyages.

August 27, 2023
Unprompted review
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Reply from The Holiday Fixer

Ah Hoy there Sailor!
Thank you so much for taking the time to leave me such a lovely review.
It was my pleasure to help you organise such a special birthday trip for you and your husband.
Gemma Your Holiday Fixer

Rated 5 out of 5 stars

Laura

We have just booked our luxury holiday to Bali for next year with Laura. Right from the get go she was so helpful. She asked what we wanted from our trip and also gave her opinions and ideas that we hadn’t thought of ourselves. She gave us different options to suit our budget and was nothing short of amazing when I kept changing my mind. She has been easy to keep in contact with and has been informative and has given us great advice. Would definitely use again and will be contacting in future for all of our trips.
Thank you Laura for your patience and guidance, we cannot wait for our holiday!

September 9, 2023
Unprompted review
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Reply from The Holiday Fixer

Hi Klant, it was an absolute pleasure to book this trip for you. I genuinely hope you and your family have an amazing trip, I look forward to seeing the photos. Thank you so much for putting the trust in me to book it! Laura x

Rated 5 out of 5 stars

Carrie recently organised our honeymoon…

Carrie recently organised our honeymoon to Thailand, she was amazing throughout the process working to our budget and coming up with numerous options based on what we were looking for.
We ended up going for Thailand and had a beautiful holiday, everything ran smoothly our flights, transfers and stop over all organised by Carrie ran with no problems. Carrie doesn’t just book your holiday and disappear, she looks after you through the whole process, she helped up with were to setup a honey fund so that we could have trips on our honeymoon as our gift list and she also showed us where we could book the trips…both worked really well! She also booked us on to all of our flights which was really helpful with us travelling days after the wedding and when we flew back there were issues with air traffic control and Carrie tracked our flight to make sure we had no issues. Carrie really does go the extra mile and I would have no hesitation on recommending her.

August 15, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you for taking the time to write a review and for your kind words, Julie. I thoroughly enjoyed assisting you with your Thailand honeymoon trip. It was an absolute pleasure. Thank you for recommending my travel service to your family too. It’s very much appreciated.

Warmest Wishes,

Carrie xx

Rated 5 out of 5 stars

Joanna at the Holiday Fixer 5* service

Myself and my family have just returned from a wonderful holiday at the Marbella Corfu hotel, which was booked by Joanna at the Holiday Fixer. Joanna was so helpful from recommending the hotel, booking our flights, transfers to liaising with the concierge team at the hotel to make sure we were booked in to the All Inclusive restaurants at the selective time that we required. I would highly recommend Joanna as a travel agent, everything from start to finish was an excellent service and we will certainly be using Joanna again to book our future holidays.

August 6, 2023
Unprompted review
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Reply from The Holiday Fixer

Hey Emma... so glad that you all enjoyed your Family holiday to Corfu. It was an absolute pleasure to help you, and so glad that the children got to enjoy the on site Water Park and you and Rich got to enjoy those wonderful Restaurants there.
Please let me know how I can be of help for your next adventure!!

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Rated 5 out of 5 stars

Lovely holiday!

Back from a brilliant holiday in Corfu, organised by Joanna the Holiday Fixer. Flights, transfers and hotel were all amazing. Will be booking again soon xxx

August 3, 2023
Unprompted review
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Reply from The Holiday Fixer

Jo.. thank you so much for the very kind review. I'm so glad that you and Charlie and all the children enjoyed The Marbella Corfu. Its a wonderful hotel as Iv been myself, nothing is too much trouble.
Please let me know if I can help you with any future plans you may have, Id be so happy to help.
xx

Rated 5 out of 5 stars

Couldn’t recommend Carrie the holiday…

Couldn’t recommend Carrie the holiday fixer enough.
From day one she was very informative and listened to what requirements I wanted from the holiday and it’s was all received.
The communication with Carrie the holiday fixer was impeccable from looking for the holiday and weeks before the due date of the holiday.
Carrie the holiday fixer was easily contactable and responded to any queries really quickly.
I will definitely use Carrie the holiday fixer is the future.

August 3, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you for your kind review. It’s really good to read that I’ve achieved all that I aim to achieve for my clients. It was a pleasure to assist you with your holiday from start to finish and I look forward to assisting you with any future holiday plans.

Warmest Wishes,

Carrier The Holiday Fixer xx

Rated 5 out of 5 stars

Great service- would highly recommend

Priyanka has booked two holidays for us (one to Iceland and the other to Ljubljana) and I wouldn't hesitate to book more with her. She took the time to really understand what we wanted and as a result the hotels and trips were great. I really appreciated her insight into our destinations- because she has travelled extensively she can often give first hand recommendations on hotels and trips. One holiday was during COVID restrictions and she really went the extra mile to ensure we had all the latest information and could relax and enjoy our holiday.

July 29, 2022
Unprompted review
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Reply from The Holiday Fixer

Hi Victoria, thank you so much for your review! It's been my pleasure to be able to help you and your family with your holidays. I look forward to helping you find and book another place in the future that we struggle to pronounce! ;-) Your Holiday Fixer, Priyanka x

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Rated 5 out of 5 stars

Ikos Aria Wedding & family moon

From the first phone call Britt-Marie was totally amazing !

We wanted the family wedding and honeymoon of a lifetime and Britt-Marie absolutely made it happen.

Britt-Marie's passion, attention to detail, fantastic communication and total focus ensured that we could just sit back and enjoy the whole experience, stress-free and with complete confidence.

Britt-Marie is now officially part of our family and we'll never book another holiday without her. I mean, seriously, why would you ??!!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I would highly recommend booking a holiday through Priyanka. From the most amazing belated honeymoon last year to a (at times very complicated) multi family holiday booking this year each time Priyanka has gone above and beyond to ensure everything is just as we want it. She is always on hand with great advice and always happy to answer any questions. Will definitely be using Priyanka for our future holidays. Thank you.

July 6, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you Helen for your kind review and for asking me to book your holidays. It was my absolute pleasure to have helped with your honeymoon and I'm excited for you about your upcoming trip to Dubai! Priyanka, Your Holiday Fixer xx

Rated 5 out of 5 stars

Gemma Perry

Our trip to Mauritius was arranged by Gemma Perry.
We had an excellent holiday, efficiently organised with friendly professionalism.
She was helpful in planning our stay; our flights and transfers went very smoothly and her recommendation of hotel was spot on.
We would definitely trust her to arrange our future trips.

June 6, 2023
Unprompted review
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Reply from The Holiday Fixer

Dear Leoni,

It was my absolute pleasure to help you and Stephen find your perfect holiday. Having had experienced this hotel myself, I knew it was a great recommendation for you both, fitting all of your brief.
I will very much look forward to helping you in the future.
Thanks so much
Gemma.

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