The Holiday Fixer Reviews 

215
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 29 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff for their helpfulness, professionalism, and ability to make the entire booking process seamless and stress-free. Many people highlight the excellent service, noting how the company goes above and beyond to organize perfect holidays, providing detailed itineraries and continuous support. The chosen locations and accommodations are frequently described as spot on, amazing, and perfectly suited to individual preferences, ensuring memorable trips. This personalized attention and detailed planning consistently result in hassle-free trips, with many customers becoming repeat clients. People are eager to book future adventures, confident in receiving a truly memorable and well-organized experience.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, with many expressing satisfaction with the overall... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Location

Users describe positive interactions with location, often praising the perfect placement of hotels and... See more

Service

Customers consistently note positive experiences with service, highlighting the cheerful, helpful, and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers highlighting the seamless and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Juliet absolutely nailed out trip to Goa. We gave her a budget, our likes and dislikes likes. And wow what a package she put together. We took all the stress away. Everything worked like clock work. T... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish. Carrie picked a perfect location - the trip had everything we asked for. Checked us in online and kept us up to date on flights out/return. We received a perfec... See more

Company replied

Rated 5 out of 5 stars

Juliet made the whole booking process seamless. She chose the most fantastic hotel for our trip and was constantly on hand to ensure everything was perfect. It was our anniversary whilst away and she... See more

Company replied

Rated 5 out of 5 stars

Just back from another lovely holiday which was arranged by Carrie. We have booked with her several times now and and always, nothing is too much trouble. She arranges everything and checks in... See more

Company replied


Company details

  1. Travel Agency

Written by the company

At the Holiday Fixer, we aim to make your holiday dreams come true Whether you are looking for adventure and excitement or rest and relaxation, the Holiday Fixer can help create your dream destination package. We specialise in luxury holidays, adding in a concierge service where requested and taking care of details such as lounge passes, car hire and any activities that need to be pre-booked. We have the necessary experience and a wealth of contacts that allow us to find the best deals, the most exciting experiences and the most delicious places to eat and drink. A little local knowledge goes a long way! We’re not all about extravagance, however! We know the best family destinations, where to get the best snow for skiing and can tailor those trips that require a little bit of extra planning and organisation. Wherever you want to go, for whatever reason, we will work to create your perfect holiday. So, if you want your next getaway to be extra special, you need the Holiday Fixer! Just tell us what you want and let us make it amazing!


Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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1-star

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4.9

All reviews

(215)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Anita the Holiday Fixer fixed it for us!

Anita is friendly and professional. She quickly arranged our family visit to Rome, after I'd struggled to find anything suitable with other operators. The hotel was top notch and transfers to and from the airport were seamless. She listened, and ensured all our needs were met! I recommend her services, and look forward to booking our next holiday!

August 8, 2022
Unprompted review
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Reply from The Holiday Fixer



Hi Verona,

Thank you so much for your kind review. I really enjoyed assisting you and your family - it was my absolute pleasure.

I’m so glad all of your needs were met and you made Some fantastic memories with your family.

I look forward to booking your next trip !
Anita 

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Rated 5 out of 5 stars

Beautiful trip to Costa Rica!

We had an amazing hoilday in Costa Rica! All areas were covered from transfers from airport, different hotels and excursions. We stayed in some stunning hotels it really was the hoilday of our dreams. Jo was always on hand to ensure the hoilday was planned to the finest detail including all activities we wanted to do and places we wanted to visit.

December 27, 2022
Unprompted review
Rated 5 out of 5 stars

Joanna was excellent at sourcing…

Joanna was excellent at sourcing multiple options for a family of 4 for a special Easter break with particular requirements. She was very good at starting with a wide range of options and helped us narrow them down until we got to a few, which she was brilliant at helping us compare the remaining options down to the best choice for us. We are looking forward to a wonderful holiday and will definitely be using her services again. Highly recommended.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend Gemma for holiday bookings :)

Gemma was brilliant from start to finish with our holiday flights. We were planning to meet family we haven't seen for years in Australia, due to covid. I was daunted about booking the flights and Gemma was great at booking the flights, advised on downloading the App to have all details to hand and even checked us in - keeping us updated of any changes and did everything, which took the stress away to help us just concentrate on 'what to pack!'. It was the easiest trip ever and will definitely recommend and will be asking Gemma to take the stress out of all future holidays too! Thank you, Gemma - looking forward to our 2023 holiday! Caroline and the girls ;)

January 5, 2023
Unprompted review
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Reply from The Holiday Fixer


Dear Caroline,

It was my absolute pleasure to look after you and the girls. I’m so glad you got to visit family that you’d not been able to see for some time. That was the most important thing for me, to make sure you didn’t have to worry!
I will look forward to looking after you and the family in the future.

Gemma.

Rated 5 out of 5 stars

So Much Easier!

Britt has recently booked an incredible family ski-trip for later this year. It was a complicated booking given that it was a family ski-trip but Britt made it effortless. She found the best resort for me and then found the best provider at that resort. The one we chose was working out more expensive for me but was better value with Britt. She takes into account all of the little details that I would miss, such as airport, flight times, transfers, forecast weather/snowfall, accommodation suitability, dining and beverage requirements, equipment, ski-passes - the list goes on...
Overall it saved me a huge amount of time, was better value and gave me a better trip than I was expecting; thank you Britt! I'm not booking anything myself moving forward :-)

December 22, 2022
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your kind review, Lee. It was my absolute pleasure to help you plan such a fun and exciting ski trip. Your family really are going to have the best time.

Don't forget the Apres Ski 😊

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Rated 5 out of 5 stars

I thought the days of using a travel agent were behind us but actually now we're so busy with work and kids, having someone to sort out all the details of a holiday for us is such a relief.

We've used Carrie a few times now and she's always super helpful. She understands the market and what we might want.
She anticipates our needs, helps with lots of little details and is very responsive when we ask lots of silly questions!
I thought the days of using a travel agent were behind us but actually now we're so busy with work and kids, having someone to sort out all the details of a holiday for us is such a relief.

January 3, 2023
Unprompted review
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Reply from The Holiday Fixer

Hi Nel,

Thank you for your kind review. It’s really good to know that you find my service of value. I thoroughly enjoy assisting you and your family with your holiday plans. Once again, I really appreciate your repeat business.

Carrie

Rated 5 out of 5 stars

Fantastic trip to Lapland!

Carrie arranged our trip to Lapland and managed to incorporate everything on our wish list! The whole experience was seamless from start to finish, plus it’s peace of mind knowing she is there to help if we needed her! I’ve used Carrie before and will definitely be using again as it takes all the hassle out of arranging a trip! Carrie’s service makes the holiday even better!

January 1, 2023
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your kind words Charlotte. Your trip looked absolutely amazing! It was such a wonderful itinerary to plan. I’m pleased to read that you felt you had peace of mind, knowing I was here to support you if you needed anything. It’s my aim to offer a hassle and stress free travel service, so good to know I’m achieving this. I very much look forward to welcoming you back again soon. Thank you for all your bookings, I really value your business. Best Wishes, Carrie

Rated 5 out of 5 stars

Perfect Honeymoon

We have just returned from our amazing honeymoon planned from start to finish by Carrie. She listened to what we wanted, made the most perfect recommendations and nothing was too much trouble.
We certainly had the personal touch, the only thing we had to do was pack our bags and turn up at the airport. Communication with Carrie was easy and she kept as informed, checked in on us and liaised with all the accommodations.
We will definitely be using this company again for our next venture.
Thank you for all your hardwork.

December 21, 2022
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for your review. It was my absolute pleasure to plan your beautiful honeymoon to South Africa and Mauritius. It’s so lovely to hear you had an amazing honeymoon. Thank you for your kind comments, it’s my aim to offer the very best service and the correct recommendations too. I very much look forward to welcoming you back soon. Best Wishes, Carrie

Rated 5 out of 5 stars

Amazing as always 🌟

Just returned from an amazing trip away booked by Carrie, great service from start to finish and everything we wanted, very thorough with all the details and takes care of everything for you, we have booked a few holidays through Carrie and have not been disappointed, will definitely be booking again ☺

December 20, 2022
Unprompted review
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Reply from The Holiday Fixer

Thank you Rebecca for your lovely review. I'm over the moon that you had an amazing holiday. Great feedback too-thank you. I look forward to welcoming you back. Best Wishes, Carrie

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Rated 5 out of 5 stars

Great friendly service!

We have just returned from a holiday of a lifetime, thanks to Gemma at The Holiday Fixer. We knew we wanted a white Christmas but had no idea where, Gemma was great at finding options within our budget and helped in making sure we knew what activities were available so we made the most of our trip. Always happy to help, organised, knowledgeable and not at all pushy, everything you want from someone helping you book your holiday.

December 19, 2022
Unprompted review
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Reply from The Holiday Fixer

Dear Sharka,

It was my absolute pleasure from start to finish to help you create this holiday of a lifetime.
Hopefully one of many more for you and the family to create more of those magical memories.

Gemma

Rated 5 out of 5 stars

Happy customer

We have used The Holiday Fixer for our last two holidays. We have also booked two future holidays with them. Brit is amazing and always answers any queries quickly. She is extremely passionate about what she does and provides extensive knowledge and advice. She understands our needs and is able to find us our perfect holiday.

October 13, 2022
Unprompted review
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Reply from The Holiday Fixer

Hi Kelly, thank you so much for your lovely review. thank you for entrusting us with your special family holidays, and we can't wait to hear all about your up and coming trips.

Rated 5 out of 5 stars

Gemma recently booked our trip to…

Gemma recently booked our trip to Lapland. She was very responsive with any questions and made sure we had all the documents and information all in plenty of time. The trip it was was great we all had a great time. Thanks again for all your help Jo

December 5, 2022
Unprompted review
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Reply from The Holiday Fixer

Dear Mrs. Banks,

Thank you so much for your lovely review, it was my absolute pleasure to look after you and your family.

Thanks so much,
Gemma

Rated 5 out of 5 stars

Gemma the holiday fixer didn't disappoint ☺️

We found Gemma the holiday fixer on Instagram.

After a few conversation about different holidays we would like we settled on Bali. Gemma put a package together that allowed us to see the most of the island and visit 3 different hotels all with private transfers.

We had an amazing time and we are already in talks with Gemma about our ski holiday and our main holiday in 2023!

December 1, 2022
Unprompted review
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Reply from The Holiday Fixer

Dear Craig,
Thank you so much for your kind review and feedback.
The most important thing was making sure you had the best time, and when putting your itinerary I knew you wanted to explore as much as you could.
I am really looking forward to looking after you in the future, and creating those perfect holidays for you.

Thank you
Gemma Your Holiday Fixer

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Rated 5 out of 5 stars

Outstanding service!

Britt co-ordinated and booked our honeymoon for us. She came up with options for us, taking into consideration our preferences and budget and made great suggestions based on her insider knowledge. It was hugely reassuring to be able to rely on her experience and opinion. Needless to say, we had a wonderful time with all three of our destinations surpassing expectation! Highly recommended!

October 29, 2022
Unprompted review
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Reply from The Holiday Fixer

Hi Siobhan, thank you so much for taking the time to leave your kind review. I absolutely loved working with you to plan such a special occasion. Thank you for your entrusting us. XOXO

Rated 5 out of 5 stars

Have been using Britt for years

My wife and I have been using Britt for years to book our holidays, especially our Winter snowboarding trips to the Alps! She is always very thorough and really looks to understand the detail of our requirements. Britt is always quick to respond. Over the past few years, when travel arrangements were always slightly uncertain due to the evolving covid situation, Britt was always very good at keeping us up to date with any developments.

September 30, 2022
Unprompted review
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Reply from The Holiday Fixer

Hey Ben and Sara, thank you so much for taking the time to leave such kind and thoughtful review, it's very much appreciate. We can't wait to hear all about your up and coming ski trip, and hope of course you all have a fab time :-)

Rated 5 out of 5 stars

First Class Service

Britt and her team gave me first class treatment from start to finish - ensuring I had the best trip. Their attention to detail, care and consideration is second to none.

May 2, 2022
Unprompted review
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Reply from The Holiday Fixer

Hey Marie, thank you so much for your review it means a lot. Looking forward to getting you away again next year

Rated 5 out of 5 stars

Great independent travel Agent

Britt has helped us with a few holidays now, she’s really knowledgeable and recommends great hotels within your budget.

I definitely recommend her to anyone thinking of booking a trip.

June 4, 2022
Unprompted review
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Reply from The Holiday Fixer

Hey Katey. Thank you so much for your review. We can't wait to hear all about your up coming trip to Dubai :-)

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Rated 5 out of 5 stars

Highly highly recommend!!

Highly highly recommend using this team - I use no one else now. Every detail is thought about and cared for. Britt does all her own research and would never recommend a hotel or resort she isn’t sure will be fantastic. Customer satisfaction is at the heart of what Britt and her team do!

October 21, 2022
Unprompted review
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Reply from The Holiday Fixer

Hey Bee, thank you so much for your review. It means so much, thank you for your continued loyalty and all your patience throughout the pandemic. We love to take you and your family away and can't wait to hear about the next adventure you have

Rated 5 out of 5 stars

Britt really goes the extra mile

Britt really goes the extra mile - she is simply awesome. She is a consummate professional with expert knowledge and excellent customer service. I wouldn’t go anywhere else and am so glad I found her. She makes booking holidays hassle free and she totally understands my needs and wants. I 100% recommend.

October 21, 2022
Unprompted review
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Reply from The Holiday Fixer

Thank you so much Marie. I absolutely love working with you and taking you on all of your adventures, I can't wait to start help planning your next trip 😊

Rated 5 out of 5 stars

Repeat Raving Customer

Britt and her team are great at taking all the stress out of booking and planning a holiday. If you're after something a bit special or out of the ordinary then she's definitely the right person and will come up with plenty of ideas to guide you along the way. She has vast experience in holidays and locations. Can highly recommend... we've been going back time and again, year after year.

September 30, 2022
Unprompted review
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Reply from The Holiday Fixer

Thank you so much for such a kind review. We absolutely love what we do and pride ourselves on delivering a memorable and first class service, and we're so pleased to hear this was your experienc too. We can't wait to get you back in the sky soon.

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