The Hosting Heroes Ltd Reviews 689

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its excellence and reliability. Many people appreciate the helpful and friendly staff, noting their promptness and efficiency in resolving issues. The customer service is frequently described as exceptional, with quick response times and a willingness to go the extra mile. Reviewers also commend the website for its ease of use and the overall smooth experience. However, some customers have expressed dissatisfaction with certain aspects. A few people reported difficulties in reaching support quickly, particularly regarding the absence of a direct support number. There were also isolated concerns about being charged for services not received and instances where support ticket responses seemed generic rather than directly addressing specific questions.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and reliable... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the prompt, effective,... See more

Response time

People report positive experiences with response times, consistently praising the quick and efficient... See more

Website

Customers had positive experiences with website hosting. Many reviewers praise the flawless performance, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a customer since the early days and chose EZPZ - now Hosting Heroes simply because I want a service with real people who respond in real time and sort out any problems without a fuss. I've n... See more

Rated 5 out of 5 stars

I liked that the services were well set out, easily understandable, affordable and without some hidden costs I've found elsewhere. I wanted to design my own site but know that if I got stuck there wou... See more

Rated 5 out of 5 stars

I needed emojis when refreshing my website. I could use some older 4 character emojis but not the 5 character newer one. Paul J used "the phpMyAdmin option in the control panel and used the Operat... See more

Rated 5 out of 5 stars

I have been with The Hosting Heroes since the merged with urevised.com and have had lots of contact with various members of the team and they have ALWAYS been amazing to deal with. I am not the m... See more


Company details

  1. Web Hosting Company

Written by the company

The Hosting Heroes is a UK-based web hosting company built around one simple idea: great hosting should be reliable, secure, and supported by real people who genuinely care about your success. We specialise in fast, dependable hosting solutions for individuals, startups, and growing businesses who want their websites to perform at their best without unnecessary complexity. From shared hosting and VPS solutions to fully managed services, our platforms are designed with performance, stability, and scalability in mind — so your website can grow as you do. What truly sets us apart is our hands-on support. We believe hosting isn’t just about servers; it’s about people. Our knowledgeable UK support team is available to help with everything from everyday questions to more technical challenges, always speaking in plain English and never hiding behind jargon. Whether you’re launching your first website or managing multiple projects, you’ll always deal with someone who wants to help, not upsell. Security and reliability are at the core of what we do. Our infrastructure is carefully maintained and monitored, with proactive measures in place to keep your data safe and your services running smoothly. We continuously invest in modern technology to ensure our customers benefit from fast load times, strong uptime, and peace of mind. At The Hosting Heroes, we’re proud to build long-term relationships with our customers. We succeed when your website succeeds — and that’s a responsibility we take seriously.


Contact info

  • Fifth Floor, 401 Faraday House, Faraday Street, Birchwood Park, WA3 6GA, Warrington, United Kingdom

  • thehostingheroes.com

4.8

Excellent

TrustScore 5 out of 5

689 reviews

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Rated 5 out of 5 stars

Helping me get set up

I liked that the services were well set out, easily understandable, affordable and without some hidden costs I've found elsewhere. I wanted to design my own site but know that if I got stuck there would be someone I could turn to for help. I also found them to be very helpful and prompt dealing with queries or issues in the early stages of familiarisation - very pleased to have come across them, and I subsequently found they're actually based quite close to where I live!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Hosting Heroes are prompt and…

Hosting Heroes are prompt and professional. They really do go the extra mile for us clients. Steven in particular is courteous, and has helped me so much. Thank you!

November 11, 2025
Unprompted review
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Rated 5 out of 5 stars

I'm not the most technically minded so…

I'm not the most technically minded so the help from the people at Hosting Heroes is really appreciated. They are always very quick to respond to my support tickets too - even if they're not urgent. I would highly recommended them.

August 19, 2025
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Rated 5 out of 5 stars

Going the extra mile

I needed emojis when refreshing my website. I could use some older 4 character emojis but not the 5 character newer one.

Paul J used "the phpMyAdmin option in the control panel and used the Operations tab to get the collation changed". I have no idea what that means but am delighted that I can now use the emojis that I need. Thank you for going the extra mile.

September 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service, good prices, fantastic people

I’ve been using the Hosting Heroes for around 15 years now, and I have to say that in all that time I have never had a problem, no outage, just no problems at all.
Reasonably priced, great service, and no problems, what more could you ask for.

August 5, 2025
Rated 5 out of 5 stars

Once again..

Once again... Happy northern lad.

It never ceases to amaze me how the team are always on hand to either guide you to sorting the problem out yourself, or willing to do it for you. I always ask for direction if I have a problem - it's the only way to learn, but i have to admit, they are always willing to sort it if you give them the required information.

August 10, 2025
Unprompted review
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