The Hosting Heroes Ltd Reviews 689

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its excellence and reliability. Many people appreciate the helpful and friendly staff, noting their promptness and efficiency in resolving issues. The customer service is frequently described as exceptional, with quick response times and a willingness to go the extra mile. Reviewers also commend the website for its ease of use and the overall smooth experience. However, some customers have expressed dissatisfaction with certain aspects. A few people reported difficulties in reaching support quickly, particularly regarding the absence of a direct support number. There were also isolated concerns about being charged for services not received and instances where support ticket responses seemed generic rather than directly addressing specific questions.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and reliable... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the prompt, effective,... See more

Response time

People report positive experiences with response times, consistently praising the quick and efficient... See more

Website

Customers had positive experiences with website hosting. Many reviewers praise the flawless performance, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a customer since the early days and chose EZPZ - now Hosting Heroes simply because I want a service with real people who respond in real time and sort out any problems without a fuss. I've n... See more

Rated 5 out of 5 stars

I liked that the services were well set out, easily understandable, affordable and without some hidden costs I've found elsewhere. I wanted to design my own site but know that if I got stuck there wou... See more

Rated 5 out of 5 stars

I needed emojis when refreshing my website. I could use some older 4 character emojis but not the 5 character newer one. Paul J used "the phpMyAdmin option in the control panel and used the Operat... See more

Rated 5 out of 5 stars

I have been with The Hosting Heroes since the merged with urevised.com and have had lots of contact with various members of the team and they have ALWAYS been amazing to deal with. I am not the m... See more


Company details

  1. Web Hosting Company

Written by the company

The Hosting Heroes is a UK-based web hosting company built around one simple idea: great hosting should be reliable, secure, and supported by real people who genuinely care about your success. We specialise in fast, dependable hosting solutions for individuals, startups, and growing businesses who want their websites to perform at their best without unnecessary complexity. From shared hosting and VPS solutions to fully managed services, our platforms are designed with performance, stability, and scalability in mind — so your website can grow as you do. What truly sets us apart is our hands-on support. We believe hosting isn’t just about servers; it’s about people. Our knowledgeable UK support team is available to help with everything from everyday questions to more technical challenges, always speaking in plain English and never hiding behind jargon. Whether you’re launching your first website or managing multiple projects, you’ll always deal with someone who wants to help, not upsell. Security and reliability are at the core of what we do. Our infrastructure is carefully maintained and monitored, with proactive measures in place to keep your data safe and your services running smoothly. We continuously invest in modern technology to ensure our customers benefit from fast load times, strong uptime, and peace of mind. At The Hosting Heroes, we’re proud to build long-term relationships with our customers. We succeed when your website succeeds — and that’s a responsibility we take seriously.


Contact info

  • Fifth Floor, 401 Faraday House, Faraday Street, Birchwood Park, WA3 6GA, Warrington, United Kingdom

  • thehostingheroes.com

4.8

Excellent

TrustScore 5 out of 5

689 reviews

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Rated 5 out of 5 stars

Great support, above and beyond

Great support and turnaround times on complex overlapping issues, some of which were out of scope for THH but their team stepped up and got everything back to working again very quickly

December 3, 2024
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Rated 5 out of 5 stars

Effective and Pleasant Service…

I find the staff of Hosting Heroes ever patient, courteous and prompt in responding. And of course, with a genuine desire to resolve problematic issues, which they ultimately do.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

My email was not working and I am NOT comuter savvy

My email was not working and my IT Director was out of town and unreachable. I must also add that I am not computer savvy and did not think I would be able to get my emails. Paul J withThe Hosting Heroes spent as much time with me as I required (and I required a long session) to get my entire officeemail system back up and running. The Hosting Heroes Representative Paul J was professional and personable!! I 1000% recommend this Company and ask for Paul J !!!
Best Regards, Patti R.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Five stars for the HH stars

A couple of times a year I need urgent help with something webby. Mostly due to something I have done or failed to do.

Every time the team at Hosting Heroes respond quickly and effectively. Every time. Quickly and effectively.

Outstanding service

December 4, 2024
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Rated 5 out of 5 stars

Helpful support

I've had a few questions over the past few days and the response has been quick and very helpful. Would recommend.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Paul J has been extremely helpful in solving our issues

Paul J has been extremely helpful in rescuing our account from an old email address and transporting it to our new one. Ensuring that I could now now log in and access the admin area of our account. He also suggested options that we could migrate to as our account is very old and we need to modernise our site with the least pain. Very efficient service, answered all my questions and couldn't have been more helpful - Thank You.

November 28, 2024
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Rated 5 out of 5 stars

I have no idea what is going on with my…

I have no idea what is going on with my website half the time - but thank goodness hosting heroes do! Support is always amazingly quick and problems solved so easily, even when I then break something else instantly it’s always resolved with no fuss.

November 25, 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend…

I highly recommend TheHostingHeroes.com! Paul J has been incredibly supportive with all my hosting issues. His quick and effective responses make a world of difference. If you need reliable hosting and excellent customer service, this is the place to go! Thanks, Paul!

November 1, 2024
Unprompted review
Rated 5 out of 5 stars

Could not have been better - fantastic service from Paul J

Spoke to Paul J about a technical issue relating to something I was unable to resolve and he helped sort it with no fuss, provides useful information and resolved the issue and another I was unaware I had until we got into the weeds of the problem. Great customer service and support. I highly recomend them and have moved all my domains to them now.

October 30, 2024
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Rated 5 out of 5 stars

We've dealt with hosting heroes for…

We've dealt with hosting heroes for quite some time now. They're always quick and responsive and don't act like they're saving lives unlike some other firms. I would happily recommend them to anyone.

October 29, 2024
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Rated 5 out of 5 stars

It’s been a while since I’ve had to…

It’s been a while since I’ve had to chat with these legends, but they haven’t missed a beat. Their customer service is still as top-notch as it was back in the day when I first joined them—yep, we're talking about the EZPZ Hosting era, many many many moons ago!

These guys have bailed me out of some pretty sticky situations when I was still figuring out web hosting (think: falling into deep tech holes without a ladder). And they’re always available, day or night, with a helping hand.

Would I recommend them? Absolutely, with no hesitation! If you’re after secure, reliable hosting and a team that genuinely cares, The Hosting Heroes are the ones you want to speak to. You won’t be disappointed!

October 14, 2024
Unprompted review

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