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The Hosting Heroes Ltd Reviews 689

•
TrustScore 5 out of 5

4.8

Web Hosting Company
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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting its excellence and reliability. Many people appreciate the helpful and friendly staff, noting their promptness and efficiency in resolving issues. The customer service is frequently described as exceptional, with quick response times and a willingness to go the extra mile. Reviewers also commend the website for its ease of use and the overall smooth experience. However, some customers have expressed dissatisfaction with certain aspects. A few people reported difficulties in reaching support quickly, particularly regarding the absence of a direct support number. There were also isolated concerns about being charged for services not received and instances where support ticket responses seemed generic rather than directly addressing specific questions.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and reliable... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the support team for being... See more

Customer service

Consumers consistently report positive experiences with customer service. Many praise the prompt, effective,... See more

Response time

People report positive experiences with response times, consistently praising the quick and efficient... See more

Website

Customers had positive experiences with website hosting. Many reviewers praise the flawless performance, fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been a customer since the early days and chose EZPZ - now Hosting Heroes simply because I want a service with real people who respond in real time and sort out any problems without a fuss. I've n... See more

Rated 5 out of 5 stars

I liked that the services were well set out, easily understandable, affordable and without some hidden costs I've found elsewhere. I wanted to design my own site but know that if I got stuck there wou... See more

Rated 5 out of 5 stars

I needed emojis when refreshing my website. I could use some older 4 character emojis but not the 5 character newer one. Paul J used "the phpMyAdmin option in the control panel and used the Operat... See more

Rated 5 out of 5 stars

I have been with The Hosting Heroes since the merged with urevised.com and have had lots of contact with various members of the team and they have ALWAYS been amazing to deal with. I am not the m... See more

Company details

  1. Web Hosting Company

Written by the company

The Hosting Heroes is a UK-based web hosting company built around one simple idea: great hosting should be reliable, secure, and supported by real people who genuinely care about your success. We specialise in fast, dependable hosting solutions for individuals, startups, and growing businesses who want their websites to perform at their best without unnecessary complexity. From shared hosting and VPS solutions to fully managed services, our platforms are designed with performance, stability, and scalability in mind — so your website can grow as you do. What truly sets us apart is our hands-on support. We believe hosting isn’t just about servers; it’s about people. Our knowledgeable UK support team is available to help with everything from everyday questions to more technical challenges, always speaking in plain English and never hiding behind jargon. Whether you’re launching your first website or managing multiple projects, you’ll always deal with someone who wants to help, not upsell. Security and reliability are at the core of what we do. Our infrastructure is carefully maintained and monitored, with proactive measures in place to keep your data safe and your services running smoothly. We continuously invest in modern technology to ensure our customers benefit from fast load times, strong uptime, and peace of mind. At The Hosting Heroes, we’re proud to build long-term relationships with our customers. We succeed when your website succeeds — and that’s a responsibility we take seriously.

Contact info

  • Fifth Floor, 401 Faraday House, Faraday Street, Birchwood Park, WA3 6GA, Warrington, United Kingdom

  • thehostingheroes.com

4.8

Excellent

TrustScore 5 out of 5

689 reviews

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Rated 5 out of 5 stars

Brilliant support

Been with Hosting Heroes for a few years since and have no problesm - their customer support is class as is their technical erxpertise. Would have no hesitation in recommending them to others.

March 18, 2024
Unprompted review
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Rated 5 out of 5 stars

I Need To Praise You Like I Should

We've come a long, long way together ...

I've been with Chris Danks and Hosting Heroes since their Cyberhost days - maybe twenty years. I need a site that works all the time so, if glitches occur I need them fixed quickly. In two decades I have never, not once, wished my site was elsewhere.

February 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Great Support

HH support has stuck with me for two weeks. Between HH myself and a client's external IT support for SMTP secured email.

Failed connection to secure systems and its been a job but HH stuck with it, this morning we have a good connection and a good email send. Great support and always returned answers withing a 15min window so i was able to then chat to the clients external IT support and between us we have resolved the problems.

Great stuff

Rob (Charger Graphic Design)

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Stellar support

Paul J was extremely helpful. My issues with SMTP configuration were resolved quickly. My experience with HostingHeroes ( earlier EzPzhosting) has always been very good.

February 2, 2024
Unprompted review
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