Banner for The Hydro Bros

The Hydro Bros Reviews 

1,436
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that the staff members are extremely knowledgeable, friendly, and consistently provide exceptional service. Buyers frequently share that orders arrive very quickly and are securely packed to prevent any damage. People also appreciate the fantastic selection of growing items available at very competitive market prices. Some reviewers were not happy with unexpected shipping costs, expensive customs tariffs, and additional postal duty charges. A few other people also felt that delivery processes could be improved, noting occasional shipment delays and rare instances of broken items arriving.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptional speed and... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers consistently... See more

Service

People report positive experiences with service, highlighting exceptional advice, helpful staff, and reliable... See more

Staff

Reviewers highlight positive aspects of staff, describing them as always cheerful, incredibly polite, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service The Hydro Bros team does an amazing job. I live on the Canary Islands, where customs issues can happen, but they’ve always helped me out quickly and !wi... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great shop for hydroponic equipment and nutrients. The team are always knowledgeable, helpful, and happy to give advice without trying to upsell. Everything is well stocked and prices are f... See more

Company replied

Rated 5 out of 5 stars

Exactly as described. Great value for a quality product. Maxibright Varidrive 360W LED has Osram and Lumled diodes that makes it top tier in the horticulture industry! The price is fantastic too. I w... See more

Rated 5 out of 5 stars

The best in the business! Always cheerful and very knowledgeable. Products priced very competitive and delivered next day and go the extra mile to source anything if requested, look forward to future... See more


Company details

  1. Hydroponics Equipment Supplier
  2. Garden Building Supplier
  3. Garden Center
  4. Hobby Store
  5. Land Allotment
  6. Plant Nursery

Written by the company

The Hydro Bros is the UK’s #1 hydroponics shop, trusted by growers worldwide. Based in London with a full-service retail store and a global online shop, we supply premium LED grow lights, nutrients, grow tents, extraction kits, and everything else for serious indoor growing. We’re open 7 days a week—online and in-store—with unbeatable prices, discreet shipping, and expert customer support that actually knows what they’re talking about. Whether you're growing herbs, chillies, or aromatic crops, we stock only top-performing brands like AC Infinity, Lumatek, Athena, Telos, and more. Need advice? Give us a call or drop by the store—we’re here to help growers at every level, from first-timers to full-scale operations. Fast UK delivery, international shipping, and no-fuss returns come as standard. Our customers rate us for our real knowledge, fast dispatch, and no-BS service. From hydroponics systems to smart automation, we’ve got the gear—and the know-how—to take your grow to the next level. Shop now at thehydrobros.com #WeGotYou #HydroponicsUK #IndoorGrowing #GrowTents #GrowLights

The Hydro Bros - We Got You.

Written by the company

Fast, friendly and profressional service. Growing large or small, we got you.
Bringing new school to an old school industry. The garden centre that is here to support your grind for the perfect grow.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,436)

339 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply the best !!!!

Literally can't fault anything customer service / delivery is exceptional A*****. Will be my go to hydro store from now on . Well done hydro bros 😉

June 29, 2026
Rated 5 out of 5 stars

Really great service

Really great service . My fan wasn’t delivered next day so I called Ellie who organised a direct delivery from the supplier the delivery partner EVRI ! threw it over the gates and it broke ! Rang and spoke to Jack and Ellie and Jack sorted a replacement that came the next day ! By DPD . Delivered well and not broken ! Thank you guys

June 26, 2026
Rated 5 out of 5 stars

Top service all round

The service and advice from everyone I've spoken with at The Hydro Bro's has been exceptional. Seriously these guys are doing things right and got your back if you need them. Great selection of products and prices are spot on too! Thanks for the freebies as well 😀. All delivered when they said it would be. No need to look anywhere else!

June 26, 2026
Unprompted review
The Hydro Bros logo

Reply from The Hydro Bros

Wow, thanks so much for this, mate! Really appreciate you taking the time to leave such a brilliant review. 😊

It means a lot to hear you've had a great experience with the team. We always try to give honest advice and proper customer service, so it's great to know that's come across.

I'm glad everything arrived when it should, and I'm happy you liked the little freebies too! We try to throw those in whenever we can.

Thanks again for the support. If you ever need anything for your grow room or just want some advice, give us a shout. We'll always do our best to help. 💚

Rated 5 out of 5 stars

Always my go to shop

Always my go to shop, I have been using this place for years, and never once had a issue with stock delivery or service..

May 19, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Honestly, this made our day — thank you so much! 🙏 Knowing you've been with us for years and we've never let you down means everything to us. We'll keep doing what we do and we'll see you on your next order! ⭐ #TheHydroBros #HydroponicsUK #CustomerLove

Rated 5 out of 5 stars

Ideal

Good people, great service, and even better prices

June 8, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Good people, great prices — that's exactly what we aim for, every single day! 🙌 Thank you so much for taking the time to leave us a review, it really means a lot to us and the whole team. See you on your next order! ⭐ #TheHydroBros #HydroponicsUK #CustomerLove

Rated 5 out of 5 stars

Best priced items and quick delivery.

Best priced items and quick delivery.

June 15, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Thanks for the review! 😊
Great prices and fast delivery. That's exactly what we're all about. Thanks for choosing The Hydro Bros, and we hope to see you again soon! 💚

Rated 5 out of 5 stars

Top service and all you can possibly need

I have had the pleasure of using Hydrobros a few times now and must say they are top notch. Incredibly polite and knowledgeable team which is a bonus. They always have what i need when I need it coupled with the sheer speed of packing (well packaged and discreet) and posting make it my go to shop.

November 19, 2025
Unprompted review
The Hydro Bros logo

Reply from The Hydro Bros

Thanks so much! 😊
This is exactly what we aim for. Good advice, the right products, and getting them packed and out the door as quickly as possible. It's awesome to hear we've become your go-to shop, and we really appreciate you coming back to us time and time again. Thanks for the support! 💚

Rated 5 out of 5 stars
The Hydro Bros logo

Reply from The Hydro Bros

Thanks for the review! 😊
Short and sweet. Great team and fast delivery is exactly what we aim for. Thanks for choosing The Hydro Bros and for taking the time to leave us a review. We really appreciate it 💚

Rated 5 out of 5 stars

Very good email correspondence very…

Very good email correspondence very helpful

June 9, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Thanks for the kind words! We're really pleased to hear you found our email support helpful. We always aim to provide quick, clear, and friendly service. Thanks for choosing The Hydro Bros, and we hope to see you again soon! 😊

Rated 5 out of 5 stars

Best nice products

June 17, 2026
The Hydro Bros logo

Reply from The Hydro Bros

Thank you for your review! We're really glad you're happy with the products. We appreciate your support and look forward to serving you again soon! 😊

Rated 5 out of 5 stars

the whole service was great!

the whole service was great!! delivery was discreet and fast. this company does everything and more that they say.
spoke with steve on the phone about finding some other parts and they were on the case, got back to me within 20 minutes. would be more than happy to call the hydro bros with any issues or requests again. 10/10 nothing bad to say all positive

June 17, 2026
Unprompted review
The Hydro Bros logo

Reply from The Hydro Bros

Ah mate, thank you so much for this! Really appreciate you taking the time to leave such a cracking review. 😊

It was great speaking with you, and I'm glad we managed to track those parts down for you so quickly. We always try to get back to people as fast as we can, so it's nice to know it made a difference.

I'm really pleased everything arrived quickly and discreetly too. We work hard to make ordering from The Hydro Bros as straightforward and hassle-free as possible.

Thanks again for the support and the 10/10! If you ever need anything in the future, whether it's products, spare parts, or just a bit of advice, you know where we are. 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look