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The Hydro Bros Reviews 

1,436
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that the staff members are extremely knowledgeable, friendly, and consistently provide exceptional service. Buyers frequently share that orders arrive very quickly and are securely packed to prevent any damage. People also appreciate the fantastic selection of growing items available at very competitive market prices. Some reviewers were not happy with unexpected shipping costs, expensive customs tariffs, and additional postal duty charges. A few other people also felt that delivery processes could be improved, noting occasional shipment delays and rare instances of broken items arriving.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptional speed and... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers consistently... See more

Service

People report positive experiences with service, highlighting exceptional advice, helpful staff, and reliable... See more

Staff

Reviewers highlight positive aspects of staff, describing them as always cheerful, incredibly polite, and... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service The Hydro Bros team does an amazing job. I live on the Canary Islands, where customs issues can happen, but they’ve always helped me out quickly and !wi... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Great shop for hydroponic equipment and nutrients. The team are always knowledgeable, helpful, and happy to give advice without trying to upsell. Everything is well stocked and prices are f... See more

Company replied

Rated 5 out of 5 stars

Exactly as described. Great value for a quality product. Maxibright Varidrive 360W LED has Osram and Lumled diodes that makes it top tier in the horticulture industry! The price is fantastic too. I w... See more

Rated 5 out of 5 stars

The best in the business! Always cheerful and very knowledgeable. Products priced very competitive and delivered next day and go the extra mile to source anything if requested, look forward to future... See more


Company details

  1. Hydroponics Equipment Supplier
  2. Garden Building Supplier
  3. Garden Center
  4. Hobby Store
  5. Land Allotment
  6. Plant Nursery

Written by the company

The Hydro Bros is the UK’s #1 hydroponics shop, trusted by growers worldwide. Based in London with a full-service retail store and a global online shop, we supply premium LED grow lights, nutrients, grow tents, extraction kits, and everything else for serious indoor growing. We’re open 7 days a week—online and in-store—with unbeatable prices, discreet shipping, and expert customer support that actually knows what they’re talking about. Whether you're growing herbs, chillies, or aromatic crops, we stock only top-performing brands like AC Infinity, Lumatek, Athena, Telos, and more. Need advice? Give us a call or drop by the store—we’re here to help growers at every level, from first-timers to full-scale operations. Fast UK delivery, international shipping, and no-fuss returns come as standard. Our customers rate us for our real knowledge, fast dispatch, and no-BS service. From hydroponics systems to smart automation, we’ve got the gear—and the know-how—to take your grow to the next level. Shop now at thehydrobros.com #WeGotYou #HydroponicsUK #IndoorGrowing #GrowTents #GrowLights

The Hydro Bros - We Got You.

Written by the company

Fast, friendly and profressional service. Growing large or small, we got you.
Bringing new school to an old school industry. The garden centre that is here to support your grind for the perfect grow.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,436)

339 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Everything fine except packaging

Everything fine except packaging. The packaging arrived damaged and torn in places, fortunately without harming the product itself. More care should be taken with international packaging. So only 4 stars.

June 10, 2026
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Reply from The Hydro Bros

Thanks for taking the time to leave a review, and for the honest feedback.

I'm really glad the product arrived safely and that everything else was spot on. That said, I'm sorry to hear the outer packaging wasn't in the condition we'd expect.

We'll definitely take your comments on board, especially for our international shipments. Thanks again for bringing it to our attention, and we hope we'll have the chance to earn that fifth star next time. 🤝

Rated 5 out of 5 stars

Great service and very reliable.

Great service and very reliable.

June 11, 2026
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Reply from The Hydro Bros

Thanks for the review, really appreciate it! 😊

I'm glad you had a great experience with us. We always aim to provide reliable service and get orders out as quickly as possible.

Thanks again for your support, and if you ever need anything or have any questions, just give us a shout. 💚

Rated 5 out of 5 stars

Prices and delivery to BiH. Love the page!

I like the worldwide approach. Very few companies deliver to BiH. Excellent communication, top selection in the store.

June 8, 2026
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Reply from The Hydro Bros

Thanks so much for the kind words! 😊 Really appreciate you taking the time to leave a review.

I'm really glad we could get your order out to Bosnia and Herzegovina, and it's great to hear you were happy with the communication and the range of products we stock.

We work hard to make it as easy as possible for customers around the world to order from us, so it's always nice to hear it's appreciated.

Thanks again for your support, and if you ever need anything in the future, just give us a shout. We'd be more than happy to help! 💚

Rated 5 out of 5 stars

The best cheapest and levels above all…

The best cheapest and levels above all the others 👌

June 5, 2026
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Reply from The Hydro Bros

Mate, that's an amazing compliment. Thank you! 😊

We're really pleased to hear you think so. We work hard to keep our prices competitive without compromising on service, so it's great to know it's appreciated.

Thanks again for the support. We genuinely appreciate it, and if you ever need anything, just give us a shout. 💚

Rated 5 out of 5 stars

Always good prompt service

Always good prompt service

June 8, 2026
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Reply from The Hydro Bros

Thanks for the review, really appreciate it!

Glad to hear you've had another good experience with us. We always do our best to get orders packed and out the door as quickly as possible.

Thanks again for your continued support, and if you ever need anything, just give us a shout. 💚

Rated 5 out of 5 stars

Excellent

Excellent service

June 4, 2026
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Reply from The Hydro Bros

Thanks a lot for the review!

I'm really pleased to hear you were happy with the service. We always do our best to make ordering as easy and straightforward as possible.

Thanks again for your support, and hopefully we'll see you again soon! 🍻

Rated 2 out of 5 stars

Being charged over £100 pounds epx fir…

Being charged over £100 pounds epx fir restock of iteam i had 30 days to return and then mts kater i get sent aload of bits thats no use to me as a way to day sorry but still didnt retun my £ .....

June 4, 2026
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Reply from The Hydro Bros

Hi Simon,

We're struggling to understand this review as it doesn't appear to match any order, return or refund case we can identify.

The comments about a £100+ restocking charge, a 30-day return period, and an outstanding refund don't correspond with our records, which makes us think this review may have been intended for a different retailer.

I did try calling to discuss this directly, but was advised that you weren't available. If this review is intended for The Hydro Bros, please get in touch with your order number and we'll happily investigate and put things right if there's been any mistake.

Steve
The Hydro Bros

Rated 5 out of 5 stars

Awsome very fast delivery great guys…

Awsome very fast delivery great guys and great shop

June 4, 2026
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Reply from The Hydro Bros

Cheers for the great review!

Really glad your order got to you nice and quickly. We work hard to get everything packed and dispatched as fast as we can, so it's great to hear that came across.

Thanks for the kind words about the team as well. We really appreciate the support, and we look forward to helping you again next time. 🤝

Rated 5 out of 5 stars

Always prompt efficient service

Always prompt efficient service

June 1, 2026
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Reply from The Hydro Bros

Thanks for taking the time to leave us another review.

It's great to hear you've found our service consistently prompt and efficient. That's exactly what we aim for every time you order from us.

We really appreciate your continued support, and if there's ever anything you need, just give us a shout. Cheers! 👌

Rated 5 out of 5 stars

Great products and service

Great products and service, ordered at 15:00 and it was with me the next morning. Highly recommended.

June 3, 2026
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Reply from The Hydro Bros

Thank you so much for the lovely review! I'm really pleased everything went smoothly, from the fast delivery right through to the cancellation and refund.

It's great to hear you were happy with the service, and I really appreciate you recommending us.

Thanks again for your support. Hopefully we'll have the chance to help you again in the future! 🤝

Rated 5 out of 5 stars

Fast delivery

Fast delivery

June 2, 2026
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Reply from The Hydro Bros

Thanks for taking the time to leave us a review!

Glad to hear your order arrived nice and quickly. We always do our best to get everything packed and dispatched as fast as possible.

Thanks again for your support, and we hope to see you again soon! 🚚

Rated 5 out of 5 stars

Great company with lots of interesting…

Great company with lots of interesting growing gear. Very responsive to queries. Good prices and service

May 29, 2026
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Reply from The Hydro Bros

Thanks so much for the kind words!

Really glad you've had a good experience with us. We always try to stock products we genuinely believe in, and we're happy to help whenever you've got a question.

It's great to hear you were happy with the prices and service too. Thanks again for your support, and we look forward to helping you again in the future. 🙌

Rated 5 out of 5 stars

Ordered on the Friday and received…

Ordered on the Friday and received everything I ordered on Saturday! Well packaged and discreet! 1st class service

May 29, 2026
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Reply from The Hydro Bros

What a great review. Thank you!

I'm really pleased everything arrived the very next day and that you were happy with the packaging too. We put a lot of effort into getting orders out quickly while making sure they arrive safely and discreetly.

Thanks again for your support and for choosing The Hydro Bros. We really appreciate it, and we look forward to helping you again soon! 👍

Rated 5 out of 5 stars

Closed loop dehume

Pulls a lot of water out my tent running in the closed loop running to waste
Dropped from 70 to 60 no probs just when I needed it
Runs quiet only 2c higher temps in closed loop configuration

May 27, 2026
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Reply from The Hydro Bros

Thanks for taking the time to leave such a detailed review!

Great to hear the dehumidifier is doing exactly what you needed it to do. Dropping the humidity from 70% to 60% while keeping the temperature increase to around 2°C in a closed-loop setup is a brilliant result.

I'm pleased you're happy with how quietly it's running too. Thanks again for your support, and if you ever need any advice or have any questions, just give us a shout. 👌

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