The iOutlet Reviews 

6,514
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 601 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items like iPhones and iPads are in excellent condition, frequently appearing new despite being refurbished. The service is frequently described as excellent and efficient, with many appreciating the smooth transactions and helpful staff. People also highlight the competitive pricing for both purchases and trade-ins, making it a preferred choice for tech upgrades. Delivery service is generally fast and well-packaged, though some customers experienced delays or issues with tracking information. However, some reviewers were not happy with products arriving with less than 100% battery health, missing accessories, or being faulty upon arrival, such as a non-working console or a watch not being water-safe as advertised.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers consistently praising the... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, speed, and... See more

Quality

Consumers find quality to be positive, with many reviewers consistently impressed by the condition of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers finding products to be worth the money and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop is so fantastic and Ollie is a community asset - we will really miss him (though very happy the shop will continue to be open). Ive bought so many ipads and telephones from you because i tr... See more

Rated 5 out of 5 stars

Have purchased several iPhone from The iOutlet over the past few years, All have been as described and without problems, (except one which was replace within 24 hours). Always good service and plenty... See more

Rated 5 out of 5 stars

Traded my iPhone 13 in for a good voucher price which I then used to upgrade to a 15 plus. I’d forgotten to remove my SIM card from my old phone and staff were brilliant in quickly finding and return... See more

Rated 5 out of 5 stars

Phone returned as provided with only 80% battery health but iOutlet replaced battery with a new one F.O.C and provided an excellent service. Phone was returned within a week. Will continue to buy from... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Cell Phone Recycling and Unlocking Service
  4. Mobile Phone Repair Shop

About The iOutlet

Written by the company

The iOutlet

The iOutlet

The iOutlet is a multi-award-winning UK-based business specializing in the refurbishment of electronic goods. We primarily refurbish a wide range of Apple products, including iPhones, iPads, Apple Watches, and MacBooks. The iOutlet also offers an extensive selection of Samsung products and gaming consoles.

More recently, The iOutlet has invested heavily in expanding its repair and device buy-back services, promoting the circular economy.

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The iOutlet

12 Month Warranty

At The iOutlet, we stand behind the quality of our refurbished electronic products, including iPhones, iPads, Apple Watches, MacBooks, Samsung products, and Gaming Consoles. We are pleased to offer a comprehensive 12-month warranty on all eligible devices purchased from The iOutlet, ensuring your peace of mind.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(6,514)

575 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience

Sent off iPad with label provided by iOutlet. They received it 3 days later. They checked it and sent the payment to my bank the same day!
Excellent service as always!!

April 22, 2026
Rated 5 out of 5 stars

Ordered a i phone 13 mini and although…

Ordered a i phone 13 mini and although the supply had some hiccups I was able to speak to customer service, who was the same person each time. Their system of service gave me the confidence that the supply issues would be resolved ,as they were. They even offered a small refund which was not expected .
Will use them again .

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent phone received

Excellent phone received , have now moved all my stuff from old out of date phone to a newer one . Not brand new but works really well. Have used this company before was recommended by our son who has also used them more than once . If you need newer version of your phone and haven’t got the budget for a brand new one give their website a look.

April 12, 2026
Unprompted review

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