The Kennel Club Reviews 

I was Lucky to have spoken to a truly lovely lady at the Kennel Club today, she was So Very helpful and even though I had So many forms to fill out on line she guided me through each & every form making my life so much easier than by trying to do it yourself.
If there were 6* she would have deserved more!
Unfortunately I did not ask her name but the Kennel Club should be proud to have her working for them.
Thank you so much for All your help.

Ian MacTaggart.

The representative, Gloria, was so friendly, patient and helpful. She solved three different problems I was having in registering a dog in the UK, then transferring ownership to a US citizen and processing a request for an export pedigree.

I paid for a Petlog Reunite subscription and Transfer of Keepership for my registered assistance dog on 14 April 2026. Immediately after payment, my online account showed no registered pets. My existing cats disappeared from the system and the transfer did not process.

I contacted Petlog and was advised to clear my browser cache and try a different device. I followed this advice. It did not resolve the issue. I later identified that their website was displaying a system upgrade banner at the time, confirming the fault was on their end.

Despite this, the advice I received continued to suggest the problem was on my side.
I attempted to use their formal complaints process as directed in their correspondence. The online form did not function. It redirected me back to my dashboard without submitting my complaint.

I am a disabled person and the dog in question is my registered assistance dog. At no point during this process was my disability acknowledged or were any adjustments made to their standard procedures, despite me raising this directly in writing.

Their team confirmed in writing that they would contact me on 12 May 2026 regarding the transfer. No contact was made. I discovered the transfer had been completed only by checking my account myself on 14 May 2026, two days after their stated deadline.
It took a formal complaint and a letter before action before they agreed to resolve the matter.

The entire process took over five weeks for a service that should have been completed at the point of payment.

I would encourage any pet owner, particularly those with assistance dogs, to consider carefully whether this service is reliable enough to trust with something as important as microchip registration and reunification data.

The information I received was amazing. She was so helpful and give solid advice.

Very helpful and stored out our problem within minutes

Very very helpful did everything I asked help for
Thank so much

Kennel Club were great. I had some queries with ownership change and Marie was brilliant and super knowledgeable. She answered all my questions.

Everything was explained to me clearly and Ella couldn’t have been more helpful. Very professional service.

Helped me sort out Our Puppy Registration and waited till I did a new email accout for the Royal Kennel Club

Tried to submit puppy application of new litter. Nothing for 10 days. Then an email saying I haven’t paid my affix so they can’t register them. I check my bank. Yes I had paid like I do every year buy direct debit. Emailed to tell them. Nothing for 5 days so I rang them. On hold for 15 minutes. Got through to someone who checked and saw I had paid. Then on hold for 5 minutes. She then went through the litter to speed things up and recheck the names I wanted. We added the one that had been declined. I was greatful and she submitted info with paper work that I had paid for promised to come in 10 days. I have just checked them online and she has missed my AFFiX off one pup and now the paperwork will be wrong. Emailed twice to check - nothing. The pups are already 8 wks and 2 days old. Absolute joke. Only use because I have to.

I had a complicated query and Ella was patient and thorough.

I had the pleasure of speaking with Marie today. She was very warm and polite and helped me with my issue that I had and my litter was registered straight away. Very impressed with the care and service. Thank you Marie xxx

Ella with whom I spoke with today went above and beyond assisting me today, a credit to the RKC, thankyou Ella!

I have been struggling to get into my account to renew a d/d and a very helpful lady pointed me in the right direction to solve my query.

Polite efficient understanding and extremely helpful!

My experience with the Kennel Club was first class. The person I spoke to on the phone was very helpful with all the questions I asked.

Lovely girl on the phone, helped me sort my dog’s registrations out. Was very polite and eager to help. Wait time was very short.

Excellent place but waiting for a refund is a nightmare spoke to 7 people eventually spoke to a lovely lady called marie who sorted it withing 3 minutes so thanks to marie its all sorted beautiful lady on the phone ❤️

I had some issues recently trying to set up a kennel name, the rules and regulations with names can honestly be trying at times (sure im not the only one) however after getting on the phone and speaking directly with a particular staff member yesterday (Gemma if the spellings right) she was from the kennel names registration dept and was genuinely brilliant. By the time i spoke to her i wont lie I was frustrated and borderline irate, she stuck with me when many these days might not have, genuinely wanted to help me out as best she could and did, would have to say she got me to a place far better than hoped for. Top notch customer service at a time its hard to find.

Thanks again to Gemma and the Kennel Club, great work.

Excellent customer service by Ella today. She was so patient guiding me through creating a new account as I needed to update my email address. She merged my old account with my new account whilst on the call.

Payment process was easy.

Thank you Ella