The Kennel Club Reviews 

1,909
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had such a lovely helpful lady on the phone, that couldn’t have done more to assist me with my issue. Which we got resolved immediately. I’m very grateful and appreciative

Company replied

Rated 4 out of 5 stars

I was very impressed with the help I got over the phone by your staff, named Gloria. However not so happy with your website. Wasted a lot of time navigating through all the offers you have with no r... See more

Company replied

Rated 5 out of 5 stars

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... See more

Company replied

Rated 5 out of 5 stars

I am delighted to be able to say that on contacting the RKC Registrations department this morning and speaking to Gary I have to Congratulate them on answering within 30 seconds. Gary sorted my proble... See more

Company replied


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,909)

148 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My puppy registration was completed …

My puppy registration was completed within hours and when I needed to adjust my advert, Ella was fantastic sorted it out in minutes. Excellent service ⭐️⭐️⭐️⭐️⭐️

May 7, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

We're so happy you had a great experience. Thank you for taking the time to share.

Rated 5 out of 5 stars

I rang to chase up the registration of…

I rang to chase up the registration of a litter of pups, Ella was extremely helpful, sorted it all out and explained step by step how to access certain areas.

May 5, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for your review. We are so happy we could help.

Rated 5 out of 5 stars

Loren was amazing

Loren was amazing, was polite, very knowledgable and made us feel as if nothing was too much trouble
Thank you Loren
But the 43 minutes wait for someone to answer is way too long

May 5, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for your review and the time taken. We apologise for the length of time you waited for an answer to your call.

Rated 5 out of 5 stars

Thank you to the Royal Kennel Club for…

Thank you to the Royal Kennel Club for being quick and efficient with my puppy registrations. I called to clarify a few things, and Aurelia was very helpful. Thank you for such great service.

April 30, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for your review. We really appreciate the time taken.

Rated 5 out of 5 stars

Really good experience in kennel phone helpline

Aurelia guided me through the process of phone/online registration of my dog with the kennel club. She was very kind, professional and patient with me. She answered all my questions and cleared any doubts i had. Really good experience.

April 30, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

We really appreciate your feedback and the time take to leave a review.

Rated 5 out of 5 stars

Ella a credit to the Kennel Club.

What a pleasant conversation with Ella, who made my enquire a lot less stressful.

A total credit to the Kennel Club.

Many thanks for your time and understanding.

April 30, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for your review, we really appreciate it.

Rated 2 out of 5 stars

Too much spam and pressure to take…

Too much spam and pressure to take Kennel club insurance.

April 27, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for your review, we appreciate your feedback and apologise that you felt pressured to take Royal Kennel Club Pet Insurance.

Rated 2 out of 5 stars

Gloria was extremely helpful, but the RKC are not

Gloria was extremely helpful, and I have no complaints there.
Unfortunately, I had to speak to her because, once again, The RKC naming check process was a complete disappointment. I wanted to use the pedigree name of the pups grandmother (my own dog), and the Computer said NO. Although I have the name, another Kennel has been given permission to use one element of it so I was denied, which was very upsetting. It was given to my girl by a dear friend, who passed away last year, and I wanted to use the name again in tribute.
There should be room for discretion in these instances.
Two stars because Gloria was lovely, I wish I could say the same for the RKC

March 26, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for your review and your praise for Gloria, we are pleased she left a good impression with you. The rules on naming puppies is very clear and no 2 dogs within a breed can have the same name, therefore you would not be able to name a puppy the same as it's grandmother regardless of the ownership of the dog. You are also not permitted to use another breeder's affix in your puppy's names as they pay a maintenance fee to protect this. We are sorry that you disagree with our naming rules but hope you understand that these rules are in place for reasons that protect the integrity of pedigree records. If you would like your case looked into more closely you can raise a case within our Help Centre https://www.royalkennelclub.com/forms/registrations-complaints/

Rated 1 out of 5 stars

Awful

Awful. Can’t get in touch. Website is dreadful. Advert disappeared.
I will never use them again.

April 1, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for contacting us and we appreciate your feedback. We can see you have contacted us via our Help Centre and have also spoken to Loren in our call centre on 8 April. Our lines will always be very busy on Mondays or directly after a Bank Holiday, we apologise for the wait times you encountered. A member of the team will be in contact with you shortly to resolve your case.

Whilst an advert is being edited it will "disappear" from our listing as editing will unpublish the advert. This is stated on the customer journey.

Your advert is now live and showing on our website. We are sorry for any inconvenience caused.

Rated 5 out of 5 stars

Great service and very helpful

Marie was really great - she helped me with my query about the litter registration and also was able to approve the pups names. She also helped with the 'find a pup' service and the certificates. A speedy and friendly service - 10/10. Thank you, Marie!

March 26, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for your review. We really appreciate it.

Rated 1 out of 5 stars

Profit over safety, they really don't care.

Have called and left messages to this place to report that a Great Dane is still breeding with a hereditary autoimmune disease but they do not reply nor stop the bloodline so that they can keep their finances abundant. They are just happy to let this breeder carry on breeding causing distress to buyers of so-called "perfect" pedigree Great Danes. These dogs are far from cheap and I have spent £10,000 (yes ten thousand pounds) in five months to help my poorly puppy which devastatingly will result in having both of her eyes removed or euthanised because of a hereditary condition. Absolutely mockery of a so-called "Royal Kennel Club". Will be reporting such Code of Practice to the Board of Directors for this appalling, disgraceful behaviour.

March 14, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for your review.

We are sorry to hear that you have had difficulty in contacting us and reporting your concerns accordingly and it is even more regrettable to hear that your puppy has been suffering with poor health and we can understand your concern entirely.

We take the health of dogs very seriously, and if you have not already, would strongly encourage you to make a report to our Health & Breeding Support team for further investigation. We kindly ask reports of this nature are submitted via email for our team to investigate further. They can be contacted at health@royalkennelclub.com .

Once again we apologise for your experience, and hope that you and your dog are as well as possible considering the circumstances.

Rated 5 out of 5 stars

Excellent service

Excellent service , attention to what I was asking , acted immediately to sort my problem out , was cheerful and pleasant throughout , a really nice experience was had thank you .

March 6, 2026
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for your review. We really appreciate the time taken.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look