The Knitting Network Reviews 

71,035
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 7,792 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service, often noting that orders arrive quickly and in excellent condition. Many also highlight the high quality of the products, particularly the yarn, which is described as beautiful, soft, and easy to work with. The company's service is frequently commended for being efficient and reliable, with a wide selection of yarns and patterns available. However, some customers experienced issues with delivery times being longer than expected or discrepancies between the product ordered and received, such as incorrect yarn thickness or missing items. A few also mentioned receiving damaged goods or finding that the color of the yarn did not match the online picture.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the excellent quality of the wool... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the excellent and good... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of ordering and the speed of... See more

Service

Consumers consistently report positive experiences with the service, describing it as excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having realized my relative never had enough wool. Went round local shops including big names with no success. Found this site advertising exactly what she needed. order was delivered to her address q... See more

Rated 5 out of 5 stars

On behalf of a small group of knitters for charities I took a ‘chance’ with 2 surprise boxes. I was not disappointed, we will happily use the mix of yarns supplied. Great selection at such a good pri... See more

Rated 5 out of 5 stars

Knitting network regularly has special offers that are well worth checking out. I have had some real bargains, and everything I've purchased has been good quality and well priced. Delivery time is pre... See more

Rated 5 out of 5 stars

Every transaction has been excellently handled. They have some great offers and delivery is prompt. My only disappointment came when i ordered one day and the next day there was an offer for free de... See more


Company details

  1. Yarn Store
  2. Craft Store
  3. Hobby Store
  4. Wool Store

About The Knitting Network

Written by the company


Welcome to The Knitting Network! With over 50,000 ‘Excellent’ rated reviews on Trustpilot, we’re proud to be the UK’s favourite online yarn store. We stock over 10,000 items, including knitting and crochet yarns from all your favourite brands, like Emu, King Cole and Sirdar. All orders placed by 5pm are despatched the same working day, and UK delivery is FREE when you spend £30 or more. Returns are FREE and all UK orders are sent via Royal Mail Tracked delivery. Our UK Customer Care team are on hand to help, 5 days a week, by phone, email or online chat.

We're much more than great products and quick delivery. Subscribe to our emails for exclusive offers on yarn, free patterns, project inspiration, kits, colour packs and more! Everything we post goes out in our eco-friendly, recyclable packaging.

Discover Emu yarns at The Knitting Network! Established over 80 years ago, Emu's vibrant colours and outstanding quality have been appreciated by generations of knitters and crocheters. The Emu family includes 5-star rated Emu Classic DK, with 50 shades of soft, easy-care yarn, perfect for every project. There's also Emu Classic Chunky and Super Chunky, which have a mix of bright, pastel and neutral colours to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

71K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(71,035)

7,349 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Most straightforward return of online purchase ever.

I made an error in my colour choice and had to make a return which was very straightforward. Straightforward with accessing returns procedure. No quibble, no complication with the free returns process. I received a full refund immediately, including return of my original postage payment which not many online Sellers do.

June 23, 2026
Rated 5 out of 5 stars

Multi coloured wool

My experience with using your website was very good and efficient in dealing with my order.
The delivery service was very good and also very helpful in handling your parcel.
The service that you give are all impressive and amazing.

May 28, 2026
Rated 1 out of 5 stars

I haven't received the order

I haven't received the order. I contacted them and was told it is Royal Mail who have a back log. But I have received at least 7 parcels by post since the 24th June2026 which is when I had confirmation of my order.

June 24, 2026
Rated 5 out of 5 stars

Good choice and service

There is a huge choice of yarns available. Also lots of knitting patterns to browse. Order was delivered quickly and was exactly what I had ordered.

June 13, 2026
Rated 5 out of 5 stars

Great patterns

I don't buy yarn from here because I live on the other side of the world but I love their patterns and the way you can access patterns that were in the English Woman's Weekly.

October 3, 2025
Rated 5 out of 5 stars

Parcel delivered very quickly

Parcel delivered very quickly. When I opened it and looked at the balls i was a bit
disappointed. However once i started knitting it up i could see how great the yarn is. Its soft and easy to knit. My cardigan is going to be beautiful. I bought soft stitch stonewash chunky in pebble.

June 22, 2026
Rated 5 out of 5 stars

Always fantastic wools

Always fantastic wools. Brilliant delivery. Always use Knitting Network. Have recommended to friends and family.
Would give 10 stars

June 13, 2026

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