The Leather City Reviews 

907
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of products, highlighting beautiful craftsmanship, premium materials, and perfect fit for custom-made items. People consistently commend the outstanding customer service for its responsiveness, thoroughness, and proactive communication regarding measurements and order updates. Many consumers also appreciate the smooth ordering process and prompt delivery, often receiving items earlier than anticipated. However, some customers noted occasional delays in order processing and delivery. A few also felt the product received did not always match the item ordered or its description, citing discrepancies in material or design.

What people talk about most

Product

Customers consistently note positive experiences with product quality, frequently describing items as... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the craftsmanship,... See more

Customer service

Users describe positive interactions with customer service, highlighting the outstanding communication and... See more

Order

Consumers find the ordering process to be a positive experience, often describing it as simple, thorough,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received my custom made Negro League Baseball Varsity Jacket a couple of days ago and I am extremely happy with my purchase. A well made jacket. Stylish and made with quality materials. Espec... See more

Rated 5 out of 5 stars

Overall the color, fabric and fit were exceptional. A friend who's been a professional seamstress for over 40 years said the suit was very well made for the pricing. Unlike janky looks and gross sizi... See more

Rated 5 out of 5 stars

I ordered all the way from the USA and I truly had such a great experience. All my questions answered, wonderful customer service, and overall a wonderful product. Everything arrived perfectly, truly... See more

Rated 5 out of 5 stars

I ordered a jacket last year, and although the order took a long time to be processed and shipped, i received a quick answer every time i had a question about the order. The jacket itself is great, it... See more


Company details

  1. Outerwear Store

Written by the company

Heritage. Premium Quality. Commitment. Satisfaction


Contact info

4.8

Excellent

TrustScore 5 out of 5

907 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(907)

142 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Leather City Co

The Leather City Co. is so amazing. What a great customer service. They are trustworthy and dependable. I purchased a faux leather jacket for my brother and immediately they communicated with me about measurements. You seldom find a company who really cares about what you order. The jacket was of good quality too. My brother Noel was so happy to wear this. I highly recommend this business establishment.

November 21, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Fantastic service! Communication via email was incredibly fast, friendly, and clear. The product matches the quality of their service — beautifully made and truly impressive. Highly recommended!

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Bought my son a yellow Cyber Punk…

Bought my son a yellow Cyber Punk leather coat. It was too be his Christmas gift
WELL he loved the jacket, just one problem. It was way too small
Contacted leather city. They immediately responded. Sent a email showing how to measure my son for a perfect fit
They got the measurements and now he has one on the way.
It’s January now in East Texas. Today’s temp was 80f. That’s unheard of for this time
Maybe it will cool down so he can use it

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

The customer service team is amazing

The customer service team is amazing! They are very responsive and helpful!
I ordered the Tim Allen Santa suit in October. The next day I received an email from them requesting my specific measurements, I was not in a rush for the suit so I went with the 20 day option. I reached out to them after 25 days, they were still working on the suit but they were able to send it out and I received it a few days! One note, they do not send it with a hat at the time of this order, they are working to add that.

November 18, 2025
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Rated 5 out of 5 stars

Thank you so much

Thank you so much. I admit I was thinking worried I wasn't going to receive it in time for a convention, but that's my fault, but they did an outstanding job. Customer service were really helpful and got the jacket sent out to fast delivery. Very happy will order again.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. From start of order to final delivery customer care was excellent. The product itself is perfect and even better quality than I had expected. All round delighted and would buy from leather city again. Thank you for the great service.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Weeks of waiting for NOTHING

My order was placed and I waited for a shipping confirmation. Once a week went by and nothing I reached out and they said within 24hrs I'd get a tracking#. Another few days went by and NOTHING. Reached out and again and they came up with vague excuses. Weeks of waiting and No Jacket ever shipped.. Very disappointed!!

November 11, 2025
Unprompted review
The Leather City logo

Reply from The Leather City

After reviewing our records, we were unable to locate any order under your name in our database.. This is why we reached out via TrustPilot to request your information, but unfortunately, we did not receive a response.

It appears that this order may not have been placed with us. If you did place an order, please share your order details at info@theleathercity.com
so we can investigate and assist you properly.

Thank you for your understanding.. This is why we reached out via TrustPilot to request your information, but unfortunately, we did not receive a response.

It appears that this order may not have been placed with us. If you did place an order, please share your order details at info@theleathercity.com
so we can investigate and assist you properly.

Thank you for your understanding.

Rated 5 out of 5 stars

Great workmanship

This company did a great job making and amazing Santa Jacket. It is well made and super warm and comfy. I had an event come up that I needed the jacket for. They made sure it was to me in enough time. I will be purchasing another one soon as a back up for future events.

November 6, 2025
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Rated 5 out of 5 stars

Super Service

Super Service, absolutly great. Thanks a lot for your help. I got a refund without any complication.
this was great. Wonderful. kind regards Silvia

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Always hit their mark

I've bought a few different replica jackets from these fine folks and every time the customer service was top notch, and the items were excellent. Definitely gonna buy more from them in the future.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Loving my Santa Suit

I recently ordered a replica of the suit Tim Allen used in The Clauses. The material is excellent, and the suit looked fabulous. It fit better than suits I bought elsewhere. I love it.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning high quality suede leather…just like Reba’s on The Voice

Stunning very high quality suede leather jacket I just can’t rave about it enough. Affordability and exceptional customer service, almost immediate service inquiries to verify that I ordered the correct size, which is a perfect fit. I loved the turquoise suede fringed coat that Reba McIntire wore on The Voice and ordered it October 8th received it October 31st. It is absolutely gorgeous.
I will be a returning customer when I need anything leather. Thank you.

October 8, 2025
Unprompted review
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Rated 5 out of 5 stars

This is an excellent company

This is an excellent company, for leather clothing. The products offered are well made and good quality leather. Their communication, with the customer is excellent as they will do follow up contact , for additional sizing information to assure a good fit.
Their customer service is also excellent and exceptionally responsive to any problems. In my case, I was surprised by an unexpected additional import charge, from the shipper, of my item. I contacted TLC by email and immediately received a response assuring me they would reimburse me. I paid the charge, provided the receipt to TLC, and immediately received a reimbursement to my credit card. Great company, and obviously great people providing excellent products and service.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Genuinely surprised and love it.

I bought a Samurai Pleather jacket from these guys because I wanted to dress up as V on Halloween. I'd been searching for a new jacket for a while and thought I'd hit two birds with one stone. When I ordered it I was a bit dubious about the quality, but the company emailed me to make sure I'd ordered the right size and material, and notified me every step of the way for transit. It arrived super quickly and I'm actually shocked by the quality of it. It's warm, thick and the removable fabric bits make it better (so you can have it as just a leather jacket or look like you're wearing another jacket underneath to give a layering affect) and the patches have stayed put. I've worn it every day since it arrived, rolled the sleeves up, walked into things and it's still in pefect condition. I've had so many compliments and it's even got inner pockets to keep your things safe. I cannot recommend this site more and was glad I randomly stumbled across it. They're quick to reply to emails if you ever have any questions or concerns and go above and beyond to help their customers. Thank you so much for my amazing jacket, it was worth every single penny!

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great expérience with serious and kind customer service

I purchase a long coat (Blade Runner 2049 K Officer) in real leather, and i’ve written several times with TLC customer service. The staff is very attentive and kind and offer me good advice about size and material.
Finally, I received the exact product of description in good material (real leather) Even before expected date! I’m very satisfied of this experience.
I recommend TLC without hésitation for their quality of product and availability.
Thanks guys!

October 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Dr Evil costume

This costume was exactly what I was looking for which was a nice, quality and well fitting tailored costume. The materials are very high quality and the custom tailored size fits perfectly. It looks so much better than those sloppy I'll fitting cheap costumes and it really didn't cost that much more. I was fine paying a little more to get a costume that's literally like 1000 times better. And they gave you text updates on the custom build and when it was getting shipped out so you weren't just left in the dark. Overall I'm extremely happy with the company and the product.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

First off the staff Great to…

First off the staff Great to communicate with,and in taking any personal requests asked of them in delivery on time n in A Great Product Results As Well .. definitely Satisfied Customer Thank you Mr Harris

October 23, 2025
Unprompted review

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