For saying things went a little wrong with initial order.. I will say collection of the wrong item, delivery of the new item was friendly and organised.. The customer service team were very helpfu... See more
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Review summary
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Reviews shaping this summary
Allowed me to collect item as local to me. Real benefit as a caravan engineer, not having to wait for delivery on urgent items. Very easy to deal with. Very helpful.
Bought a Mestic A/C unit in June 2024 from TLW, which arrived promptly. But when using it this year for the first time, the unit was showing an error message, which turned out to mean it was no lo... See more
I'm giving full stars even though original order was wrong they quickly remedied it and sent me correct order that's all you can ask
Company details
Written by the company
Retailer of caravan and motorhome parts, spares and accessories.
Contact info
Moat House Square, LS23 7FB, Wetherby, United Kingdom
- sales@theleisurewarehouse.co.uk
- theleisurewarehouse.co.uk
4.5
Excellent
269 reviews
Replied to 30% of negative reviews
Typically replies within 48 hours
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Good shopping experience and easy returns process
Overall a good shopping experience on The Leisure Warehouse website. The site was easy to navigate and ordering was straightforward. Unfortunately the goods we received weren't suitable for our needs so we needed to return them, but I'm pleased to say the returns process was handled very smoothly and without any hassle. Good communication throughout and the return was dealt with efficiently. Would be happy to shop here again.
April 28, 2026
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Quick delivery and well packed.
April 24, 2026
Very happy with the product you…
Very happy with the product you supplied to me will use your company again
April 27, 2026
I ordered 4 locks they only sent 3 I…
I ordered 4 locks they only sent 3 I emailed the company and they haven't bothered to answer me so really I wouldn't have given them 1 star but you don't have the option for no stars
April 27, 2026
Reply from The Leisure Warehouse
Hi, thanks for your review. Sorry to hear this.
I can see your refund for the missing item on this order was processed 48 hours after your email. It can take 3-5 working days to appear back on the payment method. The system should have sent you an email but there's a sometimes go to junk.
If you do not hear back feel free to send another email next time to follow up.
Thanks
LW Team
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Needed a part for my caravan gave them…
Needed a part for my caravan gave them the vin no and they sent the part out very quickly,Avery helpful company I would recommend highly,
April 24, 2026
Fast delivery and exactly what was…
Fast delivery and exactly what was required to repair the door in my caravan.
March 27, 2026
Speed and efficiency getting the parcel…
Speed and efficiency getting the parcel to me.
March 26, 2026
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I ordered item the other day
I ordered item the other day , item arrived in great super speed. I can thank you enough . Excellent service and product
March 31, 2026
Unprompted review
Did the job ok
March 25, 2026
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First time using Leisure Warehouse - All Good
First time using Leisure Warehouse.
Prompt, accurate, competitively priced and I was pleased to see the use of a reputable carrier Royal Mail.
March 2, 2026
Prompt efficient service 👍
February 26, 2026
Cycle rack
Only one purchase but as you are so near and I have a Motorhome makes sense to use you . The cycle carrier was delivered personally to my doo thank you
February 26, 2026
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Great seller.
February 26, 2026
For saying things went a little wrong…
For saying things went a little wrong with initial order..
I will say collection of the wrong item, delivery of the new item was friendly and organised..
The customer service team were very helpful friendly and responsive..
All sorted now, I would purchase from this team again .. ⭐️
February 24, 2026
As always good price
As always good price, fast delivery plus great communication. Plus good quality items
February 23, 2026
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