The Leisure Warehouse Reviews 

296
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times, noting that their purchased items always arrive securely packaged and ready to use. People find the online platform exceptionally easy to navigate, making the entire process of ordering necessary replacement parts completely straightforward. Consumers highlight the helpful support team when assistance is needed. Some reviewers were not happy with delivery delays and felt that customer service responses took significantly longer than expected. Some customers also mentioned that incorrect items were occasionally sent out and getting a prompt reply regarding resolved issues proved frustratingly difficult.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting items that work well and match their... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and fast arrival times as well... See more

Service

Reviewers mention positive feedback about service, highlighting fast and prompt delivery along with helpful... See more

Order

Customers had ambiguous experiences with order processing, highlighting a split between smooth transactions... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For saying things went a little wrong with initial order.. I will say collection of the wrong item, delivery of the new item was friendly and organised.. The customer service team were very helpfu... See more

Rated 5 out of 5 stars

Got the wrong bit twice from another supplier and had to pay to return both. This despite their invoice showing the correct description. The girl there also said she couldn’t check their stocks and... See more

Rated 5 out of 5 stars

Many companies can deliver goods efficiently but a true test is how good they are at resolving issues. The Leisure Warehouse were great when I had a problem with a purchase and sorted out a refund wi... See more

Rated 5 out of 5 stars

Overall a good shopping experience on The Leisure Warehouse website. The site was easy to navigate and ordering was straightforward. Unfortunately the goods we received weren't suitable for our needs... See more


Company details

  1. Auto Machine Shop

Written by the company

Retailer of caravan and motorhome parts, spares and accessories.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(296)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've not received the product

I've not received the product , despite it being schedule for delivery a week ago. I contcated them a week ago and followed uo 3 times, but still no reply by email or phone. Their customer service is non-existent.

October 27, 2025
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Rated 1 out of 5 stars

Wrong item sent

Wrong item sent. After sending email to their customer service and saying my issue would take 24-48hrs to deal with it has passed their stated deadline for their false promise online. It is now looking like i will have to take legal advice for my next step. Avoid this company like the plaque.

October 28, 2025
Unprompted review
The Leisure Warehouse logo

Reply from The Leisure Warehouse

Hi John, we were disappointed to see you review.

Our apologies for the wrong item being sent (Whale instead of Truma version). I can see from our records that we replied to your email within the 48 hours estimated timescale and a collection of the incorrect item the next working day, followed by delivery of the correct one a few days later. Hopefully this has gone some way to relieving your concerns.

Thanks

Leisure Warehouse

Rated 1 out of 5 stars

Very disappointing customer service

Very disappointing customer service. There is no phone number available which I understand, they want to to email. I emailed twice and haven’t had a single response. Order took ages to arrive, when finally delivered was left in the rain, in full view of the street so it risked being stolen. Parcel clearly said, hand to resident, do not leave anywhere else. Leisure Warehouse not interested.

September 29, 2025
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Rated 1 out of 5 stars

Took my money and now ignoring my emails

I’ve emailed your only method of contact multiple times regarding an item I’ve paid for which you mentioned was on back order but didn’t give me a time frame when it would be restocked. I’ve requested for a refund multiple times which you have ignored.

August 29, 2025
Unprompted review
Rated 3 out of 5 stars

Product ok service less so

Product ok service less so. I ordered a piece for my Thule step. I waited a week or two and nothing came so I emailed the company who made up and excuse there had been a delivery issue and lo and behold the product cam a couple of days later. So yes use the company but be mindful some orders seem to get forgotten

August 26, 2025
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