Zippo Lighters UK Reviews 

Ignoring numerous emails I have sent and no phone number to call .it seems impossible to contact this shop. Only part of my order sent, very unhappy and would not recommend this shop to anyone, bad customer service really lets it down!

I had the best service for a long time from Adrian at the lighter shop. I ordered an engraved zippo lighter as a leaving present for a colleague and received an email a couple of days later to check the wording and to update my order. He confirmed my order and it arrived first class post the next morning. Outstanding service and I couldn’t be happier. I would definitely use this company again.

⭐☆☆☆☆ (1/5)

Very poor experience so far. I paid extra for next day delivery and have still not received any dispatch confirmation or tracking details beyond the initial order confirmation.

I’ve tried contacting customer service multiple times and have had no response at all, which is extremely frustrating. At this point, I’m left completely in the dark with no idea when (or if) my order will arrive.

After looking into other reviews, it seems this is a common issue — many customers report the same lack of communication, missing dispatch emails, and delays despite paying for faster delivery.

I understand delays can happen, but the complete lack of communication is unacceptable. Even a simple update would make a big difference.

Based on my experience so far, I would not recommend ordering if you need your item quickly or expect reliable customer service.

I placed an order with TheLighterShop and received no confirmation email, no tracking details etc.

I paid for the next day delivery and without the confirmation email didn't know whether or not they had received the order let alone whether I was going to receive it.

In the end, two days later I received the lighter. It was exactly what I ordered, but 2 days late so I guess the next day delivery cost was lost. it's not a scam site, but they certainly need to do better. Extremely disappointed and would advise others who need the comfort of confirmation emails etc to stay away.

I ordered a lighter last Saturday and paid extra for the express delivery service. I need this lighter to take abroad with me on Monday as a gift for my father in law. It was supposed to be dispatched by Tuesday but I have had no confirmation of this via email and they have completely ignored three of my messages and numerous telephone calls. Customer service seems completely non existent.

I will remove this negative feedback if my item is received from Royal Mail on Saturday or before.

Ordered a pipe zippo lighter with an engraved message on it for my dad's birthday. The quality is exceptional and I am very pleased. 5 days passed and I started to worry if it would arrive on time so emailed, messaged and phoned them with no reply so I started to get very worried, but it did arrive the day after. So 5-6 days is not bad. Trying to contact them is bad. But over all I am very pleased.

Ordered from this company on the 10th of the month, was told usually dispatched in 1 working day...... on 13th of month, I still had no confirmation it has been dispatched. I emailed direct - no reply, I messaged on Facebook - no reply, I commented on Facebook post hoping this would get some reaction - no reply, I have called the phone number 5 times - no answer and even now on 16th of the month, I still have no product and no contact what so ever.

Made an order on the 12th September and specified first class delivery.
Order was received on the 20th September.

Everything was great with contents of order.
Would recommend calling the store if you need a quick delivery.

Spent a lot of money with Zippo as their products are great but try to get in contact with them is a nightmare, so if you do need to contact them you will never get a response or any acknowledgment

Ordered a lighter and received a confirmation email that it was dispatched. 3 Weeks later the lighter still hasn’t arrived. Emailed 5/6 times and wrote via the website. Still no response for days on end. Then they have a cheek to send me an email to leave a review? Will be getting onto fraud as I have paid for something I have not received. Will never order from this company again.

Order a Zippo lighter. On Royal mail next day.on the 16th Nov..Now it's the 21st Nov. Still not received my order..i have tried calling and emailed them.. No response..terrible service terrible company..i would recommend staying away from this company

i ordered a friend of mine a new lighter from zippo for their birthday , items generally delivered in 3 to 5 working days so plenty of time , or so i thought , still havent recieved my item and on contacting zippo uk was told that currently all shipping is Suspended and no delivery dates can be given and no information given as to how long the delays would last so i requested a refund .

Great experience and great service. Will order from you again

Ordered lighter as gift I lived the choice I had to pick from.
Ordered a nice Matt green and had engraved which you could pick the style of writing which was great
Arrived quickly extremely happy with service and quality would highly recommend

From purchase to delivery very quick and efficient

All went well, delivery, ordering etc. but when I had to make a return, e-mails and calls went unanswered. My recorded delivery was eventually returned to me. Web Site very professional and great range of lighters. Shame they have zero aftercare. Would not use them again on this basis. Brass Zippo anyone?

To be honest I would give it a zero because I placed a delivery of 2 lighters on the 28/10/2022 I have emailed them and texted them through the website no reply it’s now the 5/1/2023 and I have still not heard anything still not got them and can’t get my money back big scam !

Terrible I am now starting to think this company is a SCAM!! I ordered on the 14th Nov, received an order email would despatch 21/11. I have had nothing since no despatch email, nothing. I now cannot get my order up on their website!! Sent 2 emails no response, message on messenger nothing. Have also tried to call them, just rings out This was meant to be a birthday gift too

Ordered a week ago, received email stating dispatch for yesterday (even though it says on website 'fast turnaround of 1-2 days'). No communication to say that it has been dispatched. Tried contacting yesterday and today via email and the website. Tried telephoning - no answer... apauling service!

Excellent in every aspect.
Very fast delivery especially as the lighter was engraved! .
Definitely recommend