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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the plants are healthy, vibrant, and often exceed expectations. Many people highlight the excellent packaging, which ensures items arrive in perfect condition, and the efficient delivery service, with orders often arriving quickly. The overall service, from ordering to customer support, is frequently described as superb and helpful. However, some customers experienced issues such as plants arriving with root problems or not looking healthy. A few people also noted discrepancies with their orders, like missing items or receiving plants in pots without drainage holes. Additionally, some reviewers mentioned a lack of dispatch updates or separate deliveries for a single order, which caused minor inconvenience.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the plants for being healthy,... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the high quality of the... See more

Delivery service

Customers generally had positive experiences with delivery service. Many reviewers praised the speedy... See more

Order

Reviewers highlight positive aspects of order. Many customers expressed satisfaction with the ordering... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Dracaena Lemon & Lime over the Bank Holiday weekend. Order dealt with on the following Tuesday and delivered Wednesday morning! Exemplary service. Wonderful plant so wife was very please... See more

Rated 5 out of 5 stars

Another beautiful delivery! Had to order again after the first order (for an office space) had to stay home for a few weeks and my partner felt sad by the thought of them leaving...we need more gree... See more

Rated 5 out of 5 stars

Stumbled across this little gem today..I have nothing but praise for the assistant in the shop, she was helpful, enthusiastic and a great asset to your company. Purchased two plants both of which I... See more

Rated 5 out of 5 stars

Large Yukka ordered with grey ceramic pot, arrived as given on confirmation order in pretty fast time, packaged beautifully, top quality plant looks divine in my living room. Will certainly use this c... See more


Company details

  1. Decoration and Interior Design Store
  2. Home Goods Store
  3. Plant Display Store
  4. Pottery Store
  5. Wholesale Florist

Information provided by various external sources

A modern approach to house plants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

366 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

AMAZING

Generous size plant for the price, comes with mini lattice, definitely recommend

May 22, 2024
Unprompted review
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Reply from The Little Botanical

Hi Junaid,

Thank you for your kind review, it's great to hear you think your plant was good value for money and would recommend our brand.

Many thanks,

Team TLB

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Rated 5 out of 5 stars

Fantastic!

Excellent website to navigate with exceptional and unusual gifts. Did need to contact them which was done easily with the contact number provided and the person who answered was very courteous , knowledgeable and very helpful. Item arrived the next day, was pristine and very carefully packaged. Would have no hesitation in highly recommending this company for its high level of professional customer service and high quality items. Thank you.

May 2, 2024
Unprompted review
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Reply from The Little Botanical

Hi Daisy,

Thank you so much for your lovely review. We're so glad we were able to assist you on the telephone with your query and that your plants arrived in perfect condition.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Beautiful plants in perfect condition

I wasn't sure what to expect as this was my first time ordering plants online, but my plants arrived today in perfect condition, extremely well packaged and with really helpful care instructions. The pots they arrived in are also wonderful. I will certainly be buying more plants from this company and would recommend them highly.

April 19, 2024
Unprompted review
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Reply from The Little Botanical

Hi Kelly,

Thank you for taking the time to leave us such a lovely review. We're so glad the plants arrived in tip top condition and that you like our ceramics too. We're also so happy that we've given you the confidence to order plants online again and look forward to assisting you in the future.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Amazing

Seamless positive experience

April 18, 2024
Unprompted review
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Reply from The Little Botanical

Hi Steven,

Thanks so much for the great review, we're so glad you had a flawless experience.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Incredibly well packaged and healthy plants

Quick delivery the plants look lovely, bought the shelf bundle and little book for plant parents as first time I’ve tried to look after anything other than myself. They were incredibly well packaged. As I know often it can be chaos unboxing plants. Will absolutely order again from the little botanical.

April 3, 2024
Unprompted review
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Reply from The Little Botanical

Hi Dominic,

Thank you for your lovely review. We're so happy you are pleased with your plant order and hope you enjoy the book and find it useful. We're also glad we've given you the confidence to order houseplants online again.

Many thanks,

Team TLB

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Rated 5 out of 5 stars

Bought the Home Bundle

Ordered a plant bundle which arrived well packaged. The plants and pots looked great. I did have a couple of issues with some of the plants, however, both issues have been resolved with no hassle at all by Julie. She has been great to deal with on both occasions. Thanks!

March 27, 2024
Unprompted review
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Reply from The Little Botanical

Hi Tommy,

Thank you for your kind review. We're so happy to hear you are pleased with your plants and the small issue you had was swiftly resolved by one of our team.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Beautiful personalised gift

From ordering to delivery, the whole process has been wonderful. Customer service was very prompt & being able to give delivery instructions to the delivery company at short notice was very helpful. My husbands cousin was moved to tears on receipt of this gift in memory of her mam. Thank you very much.

March 14, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Lorraine,

Thank you for lovely review, we're so pleased we were able to assist you with your order and delivery requirements and that your husbands cousin was touched by your heartfelt gift.

Many thanks.

Team TLB

Rated 5 out of 5 stars

Lovely Quality!

Ordered several times from The Little Botanical and have been really happy with the quality of plants/pots and the presentation. Postage times are accurate and the greetings cards are hand written which is a nice touch when sending plants to other people.

March 13, 2024
Unprompted review
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Reply from The Little Botanical

Hi Sam,

Thank you for your kind review, we're so happy to hear how pleased you are with our plants and that you appreciated the hand written card too.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Quick delivery, high quality

Placed my order yesterday morning for standard delivery on an personalised gift and it arrived this afternoon. Looks beautiful, excellent service all round, will definitely order again.

March 7, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi,

Thank you for your great review, we're so happy to hear you were pleased with speedy delivery and personalised pot.

Many thanks,

Team TLB

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Rated 3 out of 5 stars

not great customer service

I received 3 plants. 2 were fine - the third was already wilted and part of one of the leaves had come off. However what was most disappointing was the lack of any genuine response from The Little Botanical when I raised it. THey showed a complete lack of interest and said it was meant to be like that.

February 29, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi,

Thank you for the review. We're pleased to hear two of the plants are looking good but sorry to hear you feel one isn't looking it's best. We believe this may be the nature of said plant but are happy to look into this further for you and are currently awaiting your response via email.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Beautiful plants in beautiful pots

Beautiful plants in beautiful pots! Love this company!

March 6, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Anna,

Thanks for the lovely review, we're so happy to hear you love our little brand!

Many thanks,

Team TLB

Rated 5 out of 5 stars

Beyond Beautiful

Delivered on time for my daughter’s birthday. Her reaction: ‘Beyond beautiful’.

March 5, 2024
Unprompted review
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Reply from The Little Botanical

Hi Andrew,

Thank you for the kind review, what a lovely comment from your daughter, we hope she had a great day!

Many thanks,

Team TLB

Rated 1 out of 5 stars

Dracena Plant dried out

My Dracena Plant looked okay when I received it, the leaves were slight wilted but a week later it seemed to dry out even though I followed the care instructions. I reached out to customer services for advice, but it took a week for them to get back to me meaning the plant’s condition deteriorated. Not very satisfied.

February 9, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Jay,

We're so sorry to hear your Dracaena isn't looking it's best. We're also sorry for the slower than usual response. Please email through a photo of your plant with original email, so we assist you further. We can assure you the above isn't usual practice.

Many thanks,

Team TLB

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Rated 5 out of 5 stars

1st time plant buyer

1st time plant buyer, unsure what to get I went with the pet friendly budle and I am absolutely made up. 3 great plants and 3 lovely pots to go with them. :)

February 21, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Jennifer,

Thank you for the great review, we're so pleased you are so happy with your first plant purchase from The Little Botanical.

Many thanks,

Team TLB

Rated 5 out of 5 stars

What a regreshing business

What a regreshing business. A UK grower and a company offering a beautiful product with good family business ethos. They offer a quality product, at a exeptional price and a wonderful service. Certaily deserves a five star rating. Thank you 🤩

February 20, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Sandra,

Thanks for the super review, we're so pleased to hear you love what we do! We hope to assist you again in the future.

Many thanks,

Team TLB

Rated 4 out of 5 stars

Beautiful jungle orchid

Beautiful jungle orchid and arrived quickly and in good condition. My only reason for giving a 4 not a 5 is all the photos were pinks/purples which is what I was expecting to brighten up a room and I’ve been sent white!

February 9, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Lola,

Thank you for the review. We're sorry you felt the photos were misleading, we'll endeavour to add a photo of the white orchid, as our description does state 'the colour of Orchid may vary from the photo'. We're pleased you still thought the orchid was beautiful and in good condition.

Many thanks,

Team TLB

Rated 4 out of 5 stars

CS saved my missing order (and review..)

Initially ordered 4 cactus and only received 1. When emailed their CS to ask for the missing 3, CS finally replied after 3 days and explained it was due to Valentine’s Day’s that their small business couldn’t get on time to immediately reply, but managed to send me back as a next day delivery as well as adding in a small plant as compensation gift which is sweet… therefore would still like to give them back a 4-stars rating, as long as you need to have a small business expectation.

February 16, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi, thank you for the review and sorry for the initial delay in responding to your enquiry re delivery. It is rare for us not to respond within 48 hours but I believe this was due to unforeseen staff shortages over a peak. We're glad however that we managed to resend the missing plants by priority delivery & these arrived safe and sound.

Many thanks,

Team TLB

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Rated 5 out of 5 stars

Lovely plants

Prompt delivery, wonderfully packed and my flat is a nicer place with more lovely plants

February 15, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi,

Thank you for the 5 star review, we're so happy to hear your flat has had a little make-over with plants and is a better place for it!

Many thanks,

Team TLB

Rated 5 out of 5 stars

I bought 2 beautiful little heart…

I bought 2 beautiful little heart succulents, which arrived looking healthy and beautifully packaged. I will definitely order from here again. 😊

February 2, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Melanie,

Thank you for your review, we're so happy to hear you are pleased with your heart succulents and that you'll be ordering from us again.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Lovely business

Lovely business. I ordered some indoor plants and through no fault of The Little Botanical, DPD left the plants outside in freezing weather meaning all the plants arrived in poor condition. I contacted The Little Botanical, received a reply within 1 working day and I received replacement plants a few days later. The plants arrived perfect and I am over the moon with the products and the service. I will be ordering again soon.

January 31, 2024
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Abi,

Thank you for the kind and honest review. We're so glad we were able to assist you after a shaky start and send you perfect plants as expected.

Many thanks,

Team TLB

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