The LOCAL Plumbers Reviews 

3,738
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 756 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff is extremely polite, friendly, and arrives promptly to resolve various plumbing issues. People really appreciate the highly efficient service and the clear, detailed explanations provided by technicians during home visits. However, some people mentioned that overall pricing can be unexpectedly high and confusing because of minimum hourly rates and added taxes. A few other people also felt that communication from support staff could be significantly improved when dealing with unexpected delays or scheduling changes. Some reviewers were not happy with missed appointments and felt that the support team was unhelpful.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that plumbers are often punctual, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, noting that workers are generally prompt, polite, and... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising the quick response and reasonable... See more

Response time

Users describe positive interactions with response time, frequently highlighting the quick same-day service... See more

Customer service

Customers had ambiguous experiences with customer service regarding responsiveness and communication. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Local Plumbers helped me find a plumber even though it was a small job which couldn't be classed as an emergency. When no plumber was available on the first day I got in touch with them, they pho... See more

Rated 5 out of 5 stars

From the initial phone call I got expert advice and the plumber arrived earlier than quoted and after a quick run through the fault and what needed to be done . Plus the payment procedure and my accep... See more

Rated 5 out of 5 stars

Abdul completed job of fixing toilet after unpleasant experience with another company. Lovely chap, worked quickly and explained everything to me that he was going to carry out. Cleaned up well afte... See more

Rated 5 out of 5 stars

I rang The Local Plumbers and was allocated a plumber quickly who then arrived at our home on the same day as the call. He was very knowledgeable about the problems we were having and explained things... See more


Company details

  1. Plumber

Written by the company

Hi & Welcome to The LOCAL Plumbers The LOCAL Plumbers have been established since 1994. We are on call 7 days a week for all types of Plumbers jobs, services, problems, and repairs. Call now to have one of our LOCAL Plumbers come out to you at a time that suits you. We're here, ready to attend to all your Plumbers jobs, services, problems, and repairs Our team is made up of expertly skilled LOCAL Plumbers, we are a well established Plumbers company with an enviable reputation built over the last 30 years, we only charge for our time spent in your property by the 1/2 hr with 95% of jobs being completed within an hour (minimum one hour charge applies for all jobs) so if you allow an hour to get your Plumbers jobs, services, problems and repairs done we will get you back to normal fast. We have a trusted LOCAL Plumbers brand, made up of an outstanding LOCAL Plumbers team that completes excellent work, which is second to none. Call us, we’re here and on call now to get you booked in at a time of your convience, however from time to time we may need to alter an appointment time but we will always let you know so you can get on with your day. Thank you for taking the time to read about us, and we look forward to helping you with any Plumbers jobs, services, problems, or repairs you may need. Regards, The LOCAL Plumbers


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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No recent history of asking for reviews

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4.1

All reviews

(3,738)

693 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful emergency plumber

Called regarding a minor leak coming from my towel rail. They said they could help same day by the end of the day.

Within a few hours a plumber was out and tried to solve the issues multiple ways rather than just stopping the issue for a short time. Really helpful and nice plumber who gave guidance on next steps.

July 1, 2026
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Rated 1 out of 5 stars

Poor communication

Prompt arrival to my property, to replace a faulty electric shower, within an hour of making my initial enquiry.

However, upon arrival I was simply presented with a phone calculator app, informing me what I would be paying to replace the shower. No discussion about what shower make, what model, what I wanted etc... Until I pressed the issue. Was told that there were 4 types of shower that he fitted and it should be one of them, until I questioned (and questioned, and questioned...) why this was the case. Turned out it wasn't necessarily the case and it would just require a wait for a shower that I actually wanted.

Was told that there's absolutely no way to replace present items with similar size products. No discussion with brochures (online or physical brochures). Was told that existing "pole" to hold the shower head was a different size to the new models and that he'd just leave screws showing in tiles and holes/pipework showing... there was no way to source a pole the same size... Presented a random pole out of van as supposed evidence of this. Again, no brochure or measurements shared (online or physical).

Was then, after reluctantly agreeing to one of the 4 showers that he fits as standard, told that he would have to leave pipework exposed as there's no way (in any shower in existence) to have the pipes come out of the wall in the same location.

Very hard to communicate with and did not feel confident allowing to do any work on my bathroom so had to pay an hour's minimum pay for: undoing one screw, showing me a calculator app on a phone, showing me a random metal pole from van, and poorly explaining work.

June 29, 2026
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Rated 5 out of 5 stars

Excellent plumber

Excellent plumber. Came and fixed the problem after hours on a Saturday. Very pleasant chap too.

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

TLP got back to me quickly and easily…

TLP got back to me quickly and easily sorted out a visit. Abdul repaired and replaced the tap, and advised on how to manage leaks in the future, and helped put together a plan of how to sort the rest of the taps when the time came to replace them. Really appreciate the help - trusted company!

June 28, 2026
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Rated 1 out of 5 stars

Local Plumbers

Called Local Plumbers to sort a blocked toilet. I was given a two hour visit slot which was good. Then no sign of the plumber in that slot. Called the office.. he was on his way in 20 minutes... 45 minutes later he arrived. He did not have the right tools to sort the problem and I discovered had come from a city over two hours away i.e. NOT LOCAL. Toilet remained blocked and I had to get another plumber with the right equipment to clear the blockage. That plumber sorted the problem and was local. I advise not to use Local Plumbers - poor communication, poor service, not local and you end up a frustrated customer wasting 5 valuable hours waiting around.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Tom was brilliant

Tom was brilliant. Knowledgeable, personable and ready to go. He quickly identified the issue, worked out the best solution and completed it as quickly and safely as possible.
If you are thinking about using The Local Plumbers, be sure to ask for Tom!

June 26, 2026
Unprompted review
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