The LOCAL Plumbers Reviews 3,481

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 713 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, often highlighting the quick response times and effective problem-solving. Many people appreciate the friendly, polite, and knowledgeable staff who explain issues clearly and clean up thoroughly after completing the work. However, some people were dissatisfied with the pricing, mentioning that costs were higher than expected or that there was a lack of transparency regarding minimum charges and additional fees. There were also occasional concerns about communication, such as missed appointments or plumbers arriving without prior notification.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick response times... See more

Staff

Consumers generally express satisfaction with the staff, often highlighting their politeness, efficiency, and... See more

Price

Clients share ambiguous opinions on price. Many reviewers express dissatisfaction, citing hidden charges,... See more

Customer communications

Customers had ambiguous experiences with contact. While some reviewers reported good communication, with... See more

Response time

People report ambiguous experiences with response times. Some customers praise the quick response to calls... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We urgently needed a plumber to come out and fix our leaking radiators. I rang The Local Plumbers Company and was told a plumber would be with me that afternoon. Unfortunately there was a problem with... See more

Rated 4 out of 5 stars

Quick response on rated people, plumber arrived same day. Friendly, helpful and sensible plumber. Just double check you've understood pricing from the call back, as the company charge for an hour... See more

Rated 4 out of 5 stars

Plumber was friendly and did a good job of replacing a kitchen mixer tap. Cutter mark on sink surface and slight leak but I can deal with that. Old tap was tricky to remove. Charge of £150 includ... See more

Rated 5 out of 5 stars

Our plumber arrived quickly. Explained what was wrong and how he would fix it. Quick getting parts. Fast efficient work. Excellent job. Plumber was friendly polite and very professional and cleaned... See more


Company details

  1. Plumber

Written by the company

Hi & Welcome to The LOCAL Plumbers The LOCAL Plumbers have been established since 1994. We are on call 7 days a week for all types of Plumbers jobs, services, problems, and repairs. Call now to have one of our LOCAL Plumbers come out to you at a time that suits you. We're here, ready to attend to all your Plumbers jobs, services, problems, and repairs Our team is made up of expertly skilled LOCAL Plumbers, we are a well established Plumbers company with an enviable reputation built over the last 30 years, we only charge for our time spent in your property by the 1/2 hr with 95% of jobs being completed within an hour (minimum one hour charge applies for all jobs) so if you allow an hour to get your Plumbers jobs, services, problems and repairs done we will get you back to normal fast. We have a trusted LOCAL Plumbers brand, made up of an outstanding LOCAL Plumbers team that completes excellent work, which is second to none. Call us, we’re here and on call now to get you booked in at a time of your convience, however from time to time we may need to alter an appointment time but we will always let you know so you can get on with your day. Thank you for taking the time to read about us, and we look forward to helping you with any Plumbers jobs, services, problems, or repairs you may need. Regards, The LOCAL Plumbers


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Professional

Called the local plumbers Southampton. Had a leaking toilet. They sent Mick to help. He renewed our flush valve. Took off his shoes on entry.put down a work sheet. And carried out his work. professionally.on completion cleaned up any mess. First class company Mick was fantastic.

March 3, 2026
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Rated 5 out of 5 stars

Efficient

Efficient, friendly service. Kept well informed prior to and during appointment.

March 3, 2026
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Rated 4 out of 5 stars

Quick response on rated people

Quick response on rated people, plumber arrived same day.
Friendly, helpful and sensible plumber.
Just double check you've understood pricing from the call back, as the company charge for an hour minimum. Their script ought to be clearer and should quote price for one hour plus vat - as that's their minimum then explain price per half hour after that.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and courteous tradesmen.

The plumber, Ashley returned to complete the job, he started the day before having had to order new parts to replace some piping and a cistern. He was courteous and informative, showing me what he had done. He tidied up after himself .

February 28, 2026
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Rated 5 out of 5 stars

Highly recommended!!!

The very experienced plumber knew exactly what to do in fixing an old copper pipe system covered with tape over the years to stop leaks.
The company advertised as Local Plumbers and that’s exactly what we got, (as congestion charge from outside London can be expensive).
Excellent service replacing only parts that were necessary. Would highly recommend giving them a call when you want the job done properly.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely man

Mo came, found the problem fixed and tested it
He was professional and kind throughout.
My mom had come out of hospital and was very upset before the problem occurred.
She was very happy with the service provided
Thanks

February 25, 2026
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Rated 5 out of 5 stars

Any body l had to deal with were nice…

Any body l had to deal with were nice polite and friendly good customer care the young man who came was nice friendly and very polite kept me informed all the way with everything he did lovely thoughtful man and did nice neat clean job

February 24, 2026
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Rated 5 out of 5 stars

Great service fast and efficient came…

Great service fast and efficient came out same day on a weekend can’t fault the service but kicking myself because if I had the knowledge I could of done the job myself for less than £10 but ended up paying £200 for a job that took less than 20 minutes guess it’s a hard lesson learnt was a struggle because we in the middle of doing our first house out and it’s hard enough paying for that with this mistake on top just wish it wasn’t so expensive but can’t fault the service thanks.

February 21, 2026
Unprompted review

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