Daniella is brilliant at clearly explaining all services and helping to select the correct package. Services are brilliant and take the hassle out of paper handling. Pricing fair so you only pay for w... See more
Company replied
Location
Switch locationGreat Portland Street 167-169, 5th Floor, W1W 5PF London, England, GB
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See what reviewers are saying
Would avoid - KYC is just an email inbox accessible to multiple people, which isn't made clear until you've paid (and they keep your money if you don't go through KYC). I ended up going with Capital O... See more
Company replied
Very efficient and easy set up. Verification for extra security is a requirement but a quick process. I’ve not managed to utilise the online portal yet but it looks interesting
Company replied
Super easy to work with, professional service and a good app to help me access all my documents and services. Very pleased with this company, thank you!
Company replied
Company details
- Virtual Office Rental
- Business Administration Service
- Business to Business Service
- Conference and Meeting Room Service
- Coworking Space
Written by the company
Whether you need a Central London location to use as your Registered Office Address, Director Service Address or Virtual Business Address, or require access to a range of contemporary, unbranded meeting rooms for up to 10 people, our 167–169 Great Portland Street London Office is the ideal choice.
Written by the company
- Always here for your business.
- From startups to global brands, we deliver reliable, friendly, and responsive services that support your success every step of the way.
- Your Business Partner
- We help businesses of all sizes establish credibility with a prestigious UK office address, reliable mail handling, and trusted support.
- Services That Grow With You
- Whether you need a virtual office, call answering, or meeting space, our flexible solutions adapt to your business journey.
- Trusted by 70,000+ Businesses
- For over 10 years, we’ve supported UK and international businesses with professional addresses and responsive services.
- Your Business, Our Priority
- We’re committed to treating every client with professionalism, transparency, and genuine support.
Your peace of mind, guaranteed
14-day cancellation window
If you change your mind within 14 days of your order, you can request a refund. Refunds are returned to your original payment method, with a small admin fee applied. Simple, clear, and hassle-free.
Contact info
Great Portland Street 167-169, 5th Floor, W1W 5PF, London, England, United Kingdom
- 0207 183 4775
50% Off Virtual Business Plus
4.3
Excellent
290 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not good with onboarding.
April 8, 2026
Quick and easy good communication
April 1, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear KaddieIQ Limited,
Thank you for your kind feedback - we’re really pleased to hear you found our service quick, easy, and well communicated. We appreciate you taking the time to share your experience!
Kind regards
Registered Office (UK) Team
Process was simple and easy from start…
Process was simple and easy from start to finish
March 25, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear InInternational Brand Alliance,
Thank you for your kind feedback! We’re really pleased to hear you found the process simple and easy from start to finish - that’s exactly what we aim for. If you ever need any support going forward, our team is always here to help.
Kind regards
Registered Office (UK) Team
Would avoid
Would avoid - KYC is just an email inbox accessible to multiple people, which isn't made clear until you've paid (and they keep your money if you don't go through KYC). I ended up going with Capital Office instead.
March 16, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear n/a,
We’re sorry to hear about your experience and appreciate your feedback. We understand your concerns around the KYC process, and to improve both security and transparency, we’re introducing a new verification system with Sumsub next week. This will provide a more secure and streamlined experience for all clients. We’re sorry we didn’t meet your expectations on this occasion and wish you all the best with your new provider.
Kind regards
Registered Office (UK) Team
Reply from Registered Office (UK) Ltd - London Office
Dear Antony,
Thank you for your kind words - we really appreciate you taking the time to leave a review! We’re delighted to hear you’ve had an excellent experience with us and look forward to continuing to support your business.
Kind regards
Registered Office (UK) Team
Great service!!
March 25, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Maneet,
Thank you for your kind words! We’re really pleased to hear you’re happy with the service and appreciate you taking the time to share your feedback.
Kind regards
Registered Office (UK) Team
Smooth process from start to finish…
Smooth process from start to finish with great customer service.
March 30, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Helen Wadsworth,
Thank you for your kind feedback! We’re really pleased to hear you found the process smooth and our customer service helpful - exactly what we aim for. We appreciate your support!
Kind regards
Registered Office (UK) Team
Professional & efficient.
April 1, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Uneasy Ltd,
Thank you for your kind feedback! We’re really pleased to hear you found our service professional and efficient - exactly what we aim for. We appreciate your support.
Kind regards
Registered Office (UK) Team
Very efficient and easy set up
Very efficient and easy set up. Verification for extra security is a requirement but a quick process. I’ve not managed to utilise the online portal yet but it looks interesting
March 23, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Grounded & Guarded CIC,
Thank you for your kind review! We’re really pleased to hear you found the setup process quick and straightforward, and that the verification gave you added confidence in the security. When you get the chance to explore the online portal, we hope you’ll find it just as useful - but if you need any help in the meantime, our team is always here to assist.
Kind regards
Registered Office (UK) Team
Great price, efficient, nice address
Great price, efficient service, a really nice address and an app. No complaints - thank you!
March 30, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Synaptir Ltd,
Thank you for your kind words - we really appreciate it! We’re glad you’re happy with the service, address, and app, and it’s great to hear everything is running smoothly.
Kind regards
Registered Office (UK) Team
Reply from Registered Office (UK) Ltd - London Office
Dear Andrew,
Thank you for your kind review - we’re really pleased to hear you had a smooth experience moving onto the platform. If there’s ever anything you need, our team is always here to help!
Kind regards
Registered Office (UK) Team
I have followed all the instructions…
I have followed all the instructions and paid the fee in advance as requested. All I get back is that my ID documents are unclear or are the wrong format- this has happened about 3 times now. I have now received an email to say that the account will be suspended without a refund because I haven’t been able to pass the ID Fraud and money laundering checks. I have never had a problem with any other ID checks which leads me to believe this is a company performing a scam. They will suspend my account within 7 days and they require 24 hours to process each check. I am literally taking a clear photo of myself with my UK driving liscense registered to my address in the last 3 months as per their request for a photo ID and proof of address dated within 3 months. I have also provided pdfs of all documents including a bal statement - When I have asked for other suggestions they send the same response with the same request staying it is not clear enough or the wrong format. I would not advise using this company so far.
March 29, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Kindred,
We’re sorry to hear your frustration, but we’d like to reassure you this is absolutely not a scam. As a UK-based provider, we are legally required to carry out strict ID and anti-money laundering checks before activating any service.
We can see you’ve been in touch over the weekend and our team is in the process of assisting you—responses are provided during working hours, and we aim to resolve this as quickly as possible. In this case, the issue relates to image quality, as documents must be clear and readable when reviewed to meet compliance standards.
We appreciate this process can feel repetitive, but it’s in place to protect both you and us. If you can provide a clearer image, we’ll be happy to complete the checks and get your account up and running.
Kind regards
Registered Office (UK) Team
I purchased an online product which…
I purchased an online product which turns out does not meet my needs. The information on website was not clear. Upon immediate realisation and request to cancel you charged a £10 admin fee. This process is not fair in this situation and a reason never to use you
March 20, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Mindi,
We’re sorry to hear the service didn’t meet your needs. Our cancellation terms, including any applicable admin fees, are outlined in our T&Cs which are agreed to at the point of purchase. The fee helps cover the administrative work already carried out in setting up and processing the service.
Kind regards
Registered Office (UK) Team
Cheque from HMRC not forwarded
Cheque from HMRC not forwarded. I had understood that court and HMRC correspondence is forwarded. I believe I was "out of time" when requesting. Presumably my high value cheque was destroyed. Not happy.
March 26, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Client,
We’re sorry to hear about your experience. HMRC and official correspondence is typically forwarded in line with our service terms; however, if an item falls outside the agreed timeframe, it would usually be returned to sender rather than destroyed. We’d really like to look into this for you - please contact our team directly so we can review what happened and assist further.
Kind regards
Registered Office (UK) Team
Reply from Registered Office (UK) Ltd - London Office
Dear Bay View Projetos,
Thank you for your kind feedback - we’re really pleased to hear that our straightforward and transparent approach is working well for you. We appreciate your support!
Kind regards
Registered Office (UK) Team
Outstanding Service
The customer service is outstanding and we have renewed our Virtual Business Plus & Telephone Answering Service for the London (West End) Office
167-169 Great Portland Street for the 4th consecutive year.
March 23, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear GYB Marketing UK Ltd,
Thank you for your kind words and continued support! We’re delighted to hear you’ve had such a positive experience with both your Virtual Business Plus and Telephone Answering Service. Renewing for a 4th year means a lot to us, and we look forward to supporting your business for many more to come.
Kind regards
Registered Office (UK) Team
Perfect services
March 16, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Imran Zaidi,
Thank you for your kind feedback - we’re really pleased to hear you’re happy with the service. We appreciate your support!
Kind regards
Registered Office (UK) Team
Quick, easy, professional, great!
Super easy to work with, professional service and a good app to help me access all my documents and services. Very pleased with this company, thank you!
March 29, 2025
Unprompted review
Reply from Registered Office (UK) Ltd - London Office
Dear Lord Clulow II,
Thank you for your kind feedback! We’re really pleased to hear you found our service quick, easy and professional, and that the app is helping you manage everything smoothly. We appreciate you choosing us and look forward to continuing to support your business.
Kind regards
Registered Office (UK) Team
The process was remarkably simple
The process was remarkably simple, and the service provided was excellent.
September 8, 2025
Reply from Registered Office (UK) Ltd - London Office
Dear Balachandran Raveendran,
Thank you for your kind feedback! We’re really pleased to hear you found the process simple and the service excellent - that’s exactly what we aim for. If you ever need any further support, we’re always here to help.
Kind regards
Registered Office (UK) Team
Reply from Registered Office (UK) Ltd - London Office
Dear Paula Cuban,
Thanks for your kind words! We’re really pleased to hear you’ve found our service reliable - it’s exactly what we aim for. If there’s ever anything more we can do to support you, just let us know.
Kind regards
Registered Office (UK) Team
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