Daniella is brilliant at clearly explaining all services and helping to select the correct package. Services are brilliant and take the hassle out of paper handling. Pricing fair so you only pay for w... See more
Company replied
Location
Switch locationGreat Portland Street 167-169, 5th Floor, W1W 5PF London, England, GB
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See what reviewers are saying
Would avoid - KYC is just an email inbox accessible to multiple people, which isn't made clear until you've paid (and they keep your money if you don't go through KYC). I ended up going with Capital O... See more
Company replied
Very efficient and easy set up. Verification for extra security is a requirement but a quick process. I’ve not managed to utilise the online portal yet but it looks interesting
Company replied
Super easy to work with, professional service and a good app to help me access all my documents and services. Very pleased with this company, thank you!
Company replied
Company details
- Virtual Office Rental
- Business Administration Service
- Business to Business Service
- Conference and Meeting Room Service
- Coworking Space
Written by the company
Whether you need a Central London location to use as your Registered Office Address, Director Service Address or Virtual Business Address, or require access to a range of contemporary, unbranded meeting rooms for up to 10 people, our 167–169 Great Portland Street London Office is the ideal choice.
Written by the company
- Always here for your business.
- From startups to global brands, we deliver reliable, friendly, and responsive services that support your success every step of the way.
- Your Business Partner
- We help businesses of all sizes establish credibility with a prestigious UK office address, reliable mail handling, and trusted support.
- Services That Grow With You
- Whether you need a virtual office, call answering, or meeting space, our flexible solutions adapt to your business journey.
- Trusted by 70,000+ Businesses
- For over 10 years, we’ve supported UK and international businesses with professional addresses and responsive services.
- Your Business, Our Priority
- We’re committed to treating every client with professionalism, transparency, and genuine support.
Your peace of mind, guaranteed
14-day cancellation window
If you change your mind within 14 days of your order, you can request a refund. Refunds are returned to your original payment method, with a small admin fee applied. Simple, clear, and hassle-free.
Contact info
Great Portland Street 167-169, 5th Floor, W1W 5PF, London, England, United Kingdom
- 0207 183 4775
50% Off Virtual Business Plus
4.3
Excellent
290 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Company details still not updated at…
Company details still not updated at companies house!!
March 4, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Next Nrg Ltd,
Thanks for your review. If you need to update your registered office address at Companies House, this requires purchasing a Change of Registered Office Address service with us so we can process the update on your behalf. Please contact our support team and we’ll be happy to assist you with this.
Kind regards
Registered Office (UK) Team
Good solution to Company Registration
Professional, helpful courteous staffing, no fuss, great solution for a registered company address.
March 2, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Ro,
Thank you for your kind review! We're delighted to hear that you found our team professional and helpful, and that our service provided a straightforward solution for your company registration. We really appreciate your feedback and are glad to support your business.
Kind regards
Registered Office (UK) Team
Excellent service
We didn't get the chance to check the emails but someone called from their office to confirm the which address to be used for updating with companies house.
February 23, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Philomina Andrew,
Thank you for your kind review! We're glad our team could step in and help confirm the correct address for your Companies House update. If you ever need assistance checking your mail or with anything else, we're always here to help.
Kind regards
Registered Office (UK) Team
Great service and help when needed.
February 25, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Client,
Thank you for your kind review! We're really pleased to hear you've had a great experience with our service and support. If you ever need anything in the future, our team is always here to help.
Kind regards
Registered Office (UK) Team
The website presents navigation…
The website presents navigation difficulties due to a lack of clarity and intuitive structure.
March 5, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Belfiore,
Thank you for your feedback. We're sorry to hear you experienced difficulties navigating our website. We're continuously working to improve the clarity and usability of our site, and your comments help highlight where we can do better.
Kind regards
Registered Office (UK) Team
Reply from Registered Office (UK) Ltd - London Office
Dear Client,
Thanks for your review! We're glad you found our service simple and fairly priced – that's exactly what we aim for. We appreciate your support!
Kind regards
Registered Office (UK) Team
Great experience with opening an office…
Great experience with opening an office with the thelondonoffice.com platform. Especially, the support is very helpful and can help with any problems.
February 25, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Fabro Labs Ltd,
Thank you for your kind review! We're delighted to hear you had a great experience setting up your office with thelondonoffice.com and that our support team was able to help whenever needed. We truly appreciate your feedback and look forward to continuing to support your business.
Kind regards
Registered Office (UK) Team
Reply from Registered Office (UK) Ltd - London Office
Dear Hussein Chahine,
Thank you for your kind review! We're really pleased to hear you had a great experience from start to finish. If there's ever anything more we can help with, just let us know - we're always happy to assist.
Kind regards
Registered Office (UK) Team
Very disappointed!!
I am client from Registered Office in London since a year. Very bad welcome and management from the compagnie, only, Interested by numbers and money. De supposedly assistance is useful and incompetent…
.
February 24, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Elie,
We’re sorry to hear about your experience and are disappointed that we did not meet your expectations. Providing helpful support to our clients is very important to us. Please contact our team directly at contact@mycosupport.co.uk with your company name so we can look into this and work to resolve any concerns.
Kind regards
Registered Office (UK) Team
Nearly very good
generally easy to sign up to but the KYC procedures in particular selfies required repeated inputs which was annoying
March 2, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Employment Tracking Limited,
Thanks for your review! We're really glad you found the sign-up process easy overall. We appreciate your feedback about the KYC selfie checks—these are required for compliance, but we understand they can sometimes be a bit frustrating. Thanks again for choosing us!
Kind regards
Registered Office (UK) Team
Reply from Registered Office (UK) Ltd - London Office
Dear Graham,
Thank you for your review! We're glad you found our service simple and cost-effective.
Kind regards
Registered Office (UK) Team
Reply from Registered Office (UK) Ltd - London Office
Dear Kathleen Cleghorn,
Thank you for your kind review! We're glad to hear everything ran smoothly and that you had a positive experience with our service. We appreciate your support and look forward to continuing to assist you.
Kind regards
Registered Office (UK) Team
Reliable registered office service, but very poor meeting room experience at Great Portland Street
We’ve been using this company for our registered office service for some time and have found their mail‑handling to be reliable and efficient. However, our experience booking a meeting room at their Great Portland Street location was extremely disappointing.
We were not informed in advance that significant construction work was taking place in the building. On arrival, we discovered that the lift was out of service, which meant we would need to carry our luggage up to the 5th floor on the second day. Although the manager later offered to help, we were unable to reach anyone when we arrived with our luggage.
Throughout both days, the construction noise was frequently loud and disruptive, making it difficult to conduct our meeting. While the manager did her best to be helpful the situation itself was not something she could resolve.
When we raised the issue afterwards and requested a partial refund due to the disruption, we were told that we had used two rooms and should therefore pay more. We then had to explain that we had only booked one room and that staff had told us on arrival that we could use the second room as well. Rather than acknowledging the lack of a lift and the impact of the construction noise, the response felt dismissive and unhelpful.
Overall, while the registered office service continues to work for us, our experience with the meeting room booking was poor, and I would be reluctant to book a meeting room at the Great Portland Street site again.
September 1, 2025
Reply from Registered Office (UK) Ltd - London Office
Dear WFME,
Thank you for your review and for your continued use of our registered office service — we're pleased to hear our mail handling has been reliable for you. We're very sorry that your meeting room experience at Great Portland Street was disrupted. The building is currently undergoing a refurbishment by the owners, which unfortunately caused the construction noise and lift issues you encountered. Once the works are completed, the building will look fantastic and provide a much improved experience for visitors. We do appreciate your feedback and will ensure it’s shared with the team as we continue to improve our service.
Kind regards
Registered Office (UK) Team
Very Professional Team
Very Professional Team, Would recommend to everyone who is serious about their business.
February 26, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Freshly Connect Ltd,
Thank you for your kind words! We’re really pleased to hear you found our team professional. It means a lot to us, and we truly appreciate your recommendation. If there’s ever anything we can help with as your business grows, just let us know.
Kind regards
Registered Office (UK) Team
Avoid at all costs
Signed up for a registered office with mail scanning. Only to be told after I updated the company address on companies house that the mail scanning only includes mail from companies house and HMRC not the bank or any other post and to have that added on would be an extra £300+ a year. When I said that wasn’t what I signed up for they said tough so I tried to cancel and they are refusing to refund as they say I already used their address. It’s a very misleading service with extortionate hidden charges. I immediately changed the company address back when I found out about these hidden charges and basically only used them for less than 24 hours - no post went there. Seeing other reviews on trust pilot under their other name MYCO I can see I am not the only one this happened to - don’t make the same mistake.
February 25, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Laura,
Thanks for your feedback. We’re sorry for the confusion here. Following a review of your case, you are entitled to a refund and this will be processed in line with our T&Cs. For clarity, the scope of each service – including what mail is included with mail scanning – is outlined on our website, and we always encourage clients to contact us before purchasing so we can ensure the service fully meets their needs. If you’d like to discuss this further, please feel free to contact our support team and we’ll be happy to help.
Kind regards
Registered Office (UK) Team
Kept getting renewal reminder for sub that’s already been paid
I paid my renewal well before the expiration but kept getting reminders that my sub will expire. I had to email your admin attaching my renewal payment receipt confirmation to update your records; which I eventually got a confirmation. It would have been better to have your system updated automatically when renewal payment is received, better still, an auto renewal would have been ideal if valid payment details is present in your system.
February 16, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear MBHSL,
Thank you for your feedback, and we’re sorry for the inconvenience caused. Occasionally, reminder emails can be triggered before our system fully reconciles incoming payments, but we appreciate you flagging this so we could update your account promptly. We’re actively reviewing improvements to make renewals and confirmations more seamless, including automation options. If you need any further assistance, our team is always happy to help.
Kind regards
Registered Office (UK) Team
Reply from Registered Office (UK) Ltd - London Office
Dear Premier Plumbing & Draining LT,
We’re sorry to read this, but we can’t see any refund request linked to your account. Our last communication was an email asking for proof of address, which we did not receive a response to, and there was no mention of a refund at that time. Please contact our support team directly with your details so we can look into this for you as soon as possible.
Kind regards
Registered Office (UK) Team
It is really good 😊
It is really good 😊
And Cooperative. I really appreciate them 👏👏😊
February 15, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Muhammad Iqbal Ltd,
Thank you so much for your kind words! We’re really pleased to hear you’ve had a good experience with us and found our team cooperative. We truly appreciate your support and look forward to continuing to assist you!
Kind regards
Registered Office (UK) Team
SHARP PRACTICE AND VERY POOR CUSTOMER…
SHARP PRACTICE AND VERY POOR CUSTOMER SERVICE.
To avoid any business disruption, I paid my renewal a couple of days in advance of the renewal date. A few days later I received another invoice for the renewal.
I contacted customer service and spoke to Deputy Team Leader
She told me I had taken a two year contract! I had not!
When I asked for confirmation of this 2 contract, I was just told we don’t hold your card details, so it’s not possible for them to renew it! That was it!
They clearly DO hold details as at no point did I request the 2 year contract nor did I authorise the second payment. Their system doesn’t offer two year options as far as I can see!
She went on to say I could cancel it, but there would be a 10% admin fee or I had the option to complain!
Hands well and truly washed of the issue and no effort to help!
Very unhelpful and poor customer support.
March 2, 2026
Reply from Registered Office (UK) Ltd - London Office
Dear Client,
We’re sorry to read your review and that you feel this way about your experience. We take all concerns seriously and would never apply charges or contract terms without agreement. From our records, the renewal and contract details were communicated, but we appreciate there may have been some misunderstanding. We have already provided clarification directly and remain happy to review this further with you to ensure everything is fully resolved. Please feel free to contact us so we can assist further.
Kind regards
Registered Office (UK) Team
Great service and 100% professionals
Great service and 100% professionals. Thank you!
November 3, 2025
Reply from Registered Office (UK) Ltd - London Office
Dear Eventia Solutions,
Thank you so much for your kind words! We’re delighted to hear you found our service professional and reliable. It’s a pleasure to support your business, and we truly appreciate you taking the time to share your experience.
Kind regards
Registered Office (UK) Team
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