The LTL Shop Reviews 

276
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and good deals offered on products, often finding them cheaper than other retailers. Reviewers frequently praise the quality of the products, noting their effectiveness and authenticity. Some people also report receiving their orders promptly and without issues, with good communication regarding dispatch and delivery. However, a significant number of customers express dissatisfaction with long delivery times, with orders sometimes taking weeks to arrive or not arriving at all. Many people also report a lack of response from customer service when inquiring about delayed or missing orders. There are also occasional complaints about products arriving damaged or leaking, and some customers question the authenticity of certain items.

What people talk about most

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting significant... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the speedy and reliable... See more

Price

People report positive experiences with price, often highlighting competitive pricing, good deals, and... See more

Response time

Consumers express significant dissatisfaction with response times, frequently reporting that emails regarding... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Not great, ordered item two weeks ago and still hasn't arrived. Contacted LTLT and they said it will arrive soon that's it. No response when I contacted them again to say how soon is soon. Disappoint... See more

Rated 4 out of 5 stars

I placed an order on the LTL shop website on the 10th of July. After several days with no update, I reached out to their customer service on the 17th and conveniently received a reply the following... See more

Rated 4 out of 5 stars

I have ordered from this Company at least three times and they are definitely legit. My past orders were always delivered promptly and I never had any missing items or complaints. The reason I’m deduc... See more

Rated 1 out of 5 stars

Products not arrived after ordering on 12th August. After contacting them I'm told to expect by 6th September. At the same time being bombarded with emails about prizes I've won (NOT) and today an ema... See more


Company details

  1. Hair Product Store

Written by the company

Founded by award-winning London salon group Live True London, the LTL Shop was created to bring our clients professional hair care at an unbeatable price. With product knowledge gained through ten years of salon experience, we want to offer you the best hair care for salon quality hair at home.


Contact info

2.8

Average

TrustScore 3 out of 5

276 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 1 week

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2.8

All reviews

(276)

164 reviews in the last 12 months

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Rated 1 out of 5 stars

No order sent out / no response from customer service

Ordered on 6th December, now the 19th. Have received no update on my order and have sent 2 emails which have gone ignored.
As soon as I placed the order I’ve begun receiving a lot of marketing emails but as far as I know the order hasn’t even been shipped, there’s no tracking information and they don’t respond to customer emails

December 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

I was a bit worried after ordering products from this company due to some of the reviews, but I have found the service to be great. I have had 3 orders completed now of Redken shampoo/conditioner and they all came within a few days and I was able to track the delivery. Great products and much cheaper than other websites.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic products, competitive prices

Discovered the LTL shop online a few years ago after a negative experience with buying Moroccan oil on a very high profile retailer site. I was nervous as I did not often buy online at that time. I received my order promptly. It was well packaged. I signed up to the offers by email. The prices were very competitive and there were some great deals sent by email. It showcases really great hair brands and the deals allowed me to try the products without breaking the bank. It’s my one stop shop for hair products now. Always had a positive experience and customer care has been efficient and friendly.

November 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic

Ordered from the LTL shop, great branded products at a fantastic price. The prices are really good and from ordering to delivery the service has been fantastic.
I Will definitely without any hesitation be ordering again in the future.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Happy from start to finish

I’ve ordered from the LTL shop various times,with no issues on any of my orders.
I was looking for shampoo and conditioner to help with my hair problems. The products were many. Accompanied with product reviews. I settle on Redken Extreme shampoo & conditioner. I really liked the products until I was given Olaplex no4 & no5. These are amazing and helped rectify my issues. I’ve since order these from the LTL shop as their discounts make the cost more digestible!
I’m not the greatest with websites,but found theirs easy to manoeuvre.
Would highly recommend,and have to my friends. Happy from start to finish.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Well trusted site, with decent prices.

I have bought a few items from this site, especially when they have great savings on my favourite color wow products. The choices are quite vast on this site and it gives you a better understanding on various products e.g what it does, how to use, and how big a product size...

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great place to order from the LTL shop

Great quality products and good value.
I always buy from the LTL shop, I have always found them to be delivered quite quickly.
I have brought from them about 5 times now and always get discounts or 10% off the prices.
I have brought their All rounder shampoo and conditioner and charcoal hair mask and scalp treatment and a scalp massager.
All brilliant products.
Their salon Live True in Soho is great and I have been there about 5 times now.
Victoria is a great stylist, she always cuts my hair very professionally and blow drys it expertly, she is very experienced hairdresser.
I always get the Black Friday deals as you can get a cut and blow dry and a treatment for about £62, which is really good value for money, for a top salon in London, they are valid for 6 months so you can take your time using them.
I would recommend buying from LTL shop to anyone and I would always buy from them. As their products are amazing.

November 21, 2025
Unprompted review
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Rated 4 out of 5 stars

Great Value for Money

I’ve ordered from LTL Shop twice. My first order took a while to arrive which worried me, I sent a message enquiring about the delay and was told extra checks are being done. My order was shortly dispatched after that and received my order without any issues. My second order arrived really quickly without no issues what so ever. So it may just take time for first orders only. Products were all genuine, new and unopened.

May 23, 2025
Unprompted review
Rated 3 out of 5 stars

Great products

I love my shampoo and conditioner duo for my thin hair and it’s always reduced to a good price. The only negative I have is how long it takes to be dispatched, it’s 2-3 weeks after ordering that it gets dispatched.

October 3, 2025
Unprompted review
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