The LTL Shop Reviews 

283
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the competitive pricing and great deals on products, often finding them much cheaper than elsewhere. Many also report quick and reliable delivery, with orders arriving promptly and products being of good quality. However, some reviewers were not happy with the slow response times, citing ignored emails and absent order updates. Many customers experienced significant delivery delays, with orders taking weeks or not arriving. Others reported issues with product packaging, such as leaking items, and concerns regarding provided tracking information.

What people talk about most

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as never... See more

Product

Customers consistently note ambiguous experiences with product, with many praising the quality, value, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast and reliable... See more

Price

Reviewers mention positive feedback about price, with many customers finding products at incredible offers... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting a lack of communication and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Not great, ordered item two weeks ago and still hasn't arrived. Contacted LTLT and they said it will arrive soon that's it. No response when I contacted them again to say how soon is soon. Disappoint... See more

Rated 4 out of 5 stars

I placed an order on the LTL shop website on the 10th of July. After several days with no update, I reached out to their customer service on the 17th and conveniently received a reply the following... See more

Rated 4 out of 5 stars

I have ordered from this Company at least three times and they are definitely legit. My past orders were always delivered promptly and I never had any missing items or complaints. The reason I’m deduc... See more

Rated 1 out of 5 stars

Products not arrived after ordering on 12th August. After contacting them I'm told to expect by 6th September. At the same time being bombarded with emails about prizes I've won (NOT) and today an ema... See more


Company details

  1. Hair Product Store

Written by the company

Founded by award-winning London salon group Live True London, the LTL Shop was created to bring our clients professional hair care at an unbeatable price. With product knowledge gained through ten years of salon experience, we want to offer you the best hair care for salon quality hair at home.


Contact info

2.9

Average

TrustScore 3 out of 5

283 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(283)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 4 out of 5 stars

Great Value for Money

I’ve ordered from LTL Shop twice. My first order took a while to arrive which worried me, I sent a message enquiring about the delay and was told extra checks are being done. My order was shortly dispatched after that and received my order without any issues. My second order arrived really quickly without no issues what so ever. So it may just take time for first orders only. Products were all genuine, new and unopened.

May 23, 2025
Unprompted review
Rated 3 out of 5 stars

Great products

I love my shampoo and conditioner duo for my thin hair and it’s always reduced to a good price. The only negative I have is how long it takes to be dispatched, it’s 2-3 weeks after ordering that it gets dispatched.

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered several items at a very good…

Ordered several items at a very good price, also used a voucher which made my order a lot cheaper than other places. Very pleased turned up few days later. Had great communication with them about ordered. Overall very pleased and would order again.

November 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Good products, good delivery

Have ordered Redken All Soft products multiple times and they've always been delivered promptly. Never had any doubts about the quality of the products supplied.
Wish LTL stocked a wider range than they do so could buy more from them.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service and Speed of Delivery

I regularly order from The LTL Shop because their website is so easy to use, their prices are highly competitive, and, crucially, their delivery is incredibly quick and reliable.

My most recent order perfectly demonstrates their efficiency: I ordered 2 x Redken All Soft Shampoo 1000ml bottles on Tuesday 18th November and my order was delivered free of charge today, Thursday 20th November. A 2 day turnaround is superb!

I have absolutely no hesitation in recommending The LTL Shop to family and friends. They are consistently excellent.

November 20, 2025
Unprompted review
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Rated 5 out of 5 stars

I found this little gem online a while…

I found this little gem online a while ago now and was so thankful I did after searching everywhere for the 1000ml redken conditioner and shampoo I finally found it here at a fantastic price I will honestly never have it from anywhere else now they have been brilliant I found there website easy to browse and very easy to place an order if you need advice you get that to what more could you ask for.
The quality is spot on you know your getting the genuine product which is the most important thing to all of us. Delivery super fast 👌 so bonus on top of everything else I'm one very happy girl and if I could keep this a secret just for me I would lol 😆 but I think it's only fair to share it with everyone that wants quality at affordable prices I highly recommend LTL 😀 ❤💙

November 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Pleased with deliveries thank you

Hi
Ordering from LTL easy and my experience has been quick delivery which is good when waiting on goods to be able to use them .
I was surprised on reading problems some customers have had getting goods ,
Can honestly say i have had no problems .

November 10, 2025
Unprompted review

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