The LTL Shop Reviews 

So i have ordered twice from LTL within the last 3 weeks and thankfully I am one of the lucky customers who did receive their order. I hadn't read any reviews prior to ordering so I was anxious once I saw the reviews as I had ordered £130 worth of products! My first order took about 10 days to be shipped and this was only after I queried the whereabouts of my package. Customer service did respond to my shipping delay query quickly and actioned my request within the timeframe they gave.
Thankfully the items were shipped before I contemplated raising a chargeback with my bank. And when the items arrived, they were well packaged and sealed.

I received cashback/store credit with my first order so i decided to give them another go and got the Redken All Soft range bundle. This time i got a shipping update within 6 days of ordering which is an improvement.

I can only assume the delays are due to stock levels and/or high volume of orders. But I would suggest they update their delivery time frames on their website so customers can manage their expectations a bit better.

All in all, my experience ended up being positive so I am looking forward to receiving my 2nd order. I will probably order with them again as there's no other retailer on the market selling 1000ml Redken shampoo or conditioners for these prices. I would advise ordering with the mindset that it might take 2 weeks to arrive so you are not disappointed.

The service at this salon is AWFUL to say the least. The stylist did nothing that I asked for and when I called her out on it she gaslit me with excuses. I immediately complained via email and have been ignored or hardly responded to for 3+ weeks now trying to get it repaired.

The salon is dirty and empty (makes sense) and none of the stylists care about anything at all really.

Do not recommend!!!

I have ordered from this Company at least three times and they are definitely legit. My past orders were always delivered promptly and I never had any missing items or complaints. The reason I’m deducting one star is because my latest order took a while to arrive. However, I do think they offer great value for money and I’d use them again.

Scam website
got an email saying my k18 was delayed by 2 weeks but i had another product too and they've not dispatched either. Sent ten emails. No reply. Looks like a scam DO NOT USE THIS SITE. Have contacted my bank to report.

Despite all the negative reviews I received my Colour Wow shampoo in just a few days all fine! Would order again.

I’ve ordered it from here before and received my order within a few days but this time I spent like £80 and 10 days later I’ve still not received my order. I’m getting an email back stating my order from February has been delivered and it’s not even that order communication is absolutely shocking. Don’t order from here. I’ll be contacting my bank to get a refund.

If I could give zero I would. Ordered some Redken conditioner and after 2wks, did not arrive. Emailed the address on the site, to be told this no longer exists and to contact another. To be fair, I received a reply instructing me to wait 3 days for despatch. Item still hasn’t been sent and they will not refund me- stating the order has been fulfilled and to carry on waiting. Terrible service. Would not use again.

Ordered #38082 on 31 Aug 2025 for £59. Money was taken immediately. I have emailed five times — only one vague reply, then complete silence. No product, no updates, no customer service.

Do not buy from this company. I’m contacting my bank for a refund and warning everyone.

Do not waste your time or money with this company.

Took my money ,confirmed order , then nothing, chased 2 weeks later , automated back to u in 3 days. 3 weeks later I get a notification and tracking number. Actually got the item a day before email. Lucky me ( seems am lucky to get my order - see others review ). Packaging good !

no order, sending an email to ltl does not give anything. I do not recommend

I wish I read those reviews before I purchased. No order delivered while tracker is saying it’s been delivered. And no one to contact . DO NOT USE THIS WEBSITE.

Ordered on 24th August, no sign of order or even tracking. A follow up email prompted the reply that they would let me know within 3 days. Nothing. Don't shop here.

Two weeks from order to delivery (but that did include a BH weekend). Best price I could find for Redken 1000ml shampoo and 1000ml conditioner. The reviews worried me but my experience was okay

Useless 'facade' of a company. I'm not sure anyone actually exists at LTL - are they fully automated? Anyway, avoid this lot. I had no delivery update after a week and several emails. Cancelled my order after seeing the amount of other people that had the same problem. Hopefully LTL will not exist for much longer.

It look like it’s a fake business. We bought shampoo, and conditioner. They took money £59.50 but no Delivery and if you email or message them they don’t reply. It looks like it’s a fake business.

Do not order from this company. I placed an order on the 13th August and the funds were debited immediately but I have still not received the product.

I ordered the Redken shampoo and conditioner 1000ml combo and it took about 10 days to arrive. When it arrived, the shampoo was missing. I’ve emailed twice about a refund and heard nothing back.

Absolutely shocking, not received goods & they are not answering emails.

AVOID

Products not arrived after ordering on 12th August. After contacting them I'm told to expect by 6th September. At the same time being bombarded with emails about prizes I've won (NOT) and today an email headed "Major Inventory Error"....which surprise surprise is simply an "order today for a discount" scam....Sick of their emails and no sign of purchase. DO NOT!! Order number 36758

As per everyone else's reviews, avoid at ALL costs! I ordered on 17th August, with 3-5 days delivery. It's 9 days later, no news of a delivery. I've emailed 3 times and also called (number available on my credit card statement) and left a voicemail with no response as of yet. Seriously disappointing service.