The LTL Shop Reviews 

If only I had seen all of the reviews before ordering! I ordered 3 products with the company and after a month of receiving no information nor package I decided to contact the company. The lady I spoke to from customer services was very helpful and explained she was going to re-send my order out with express delivery which after a month of nothing was great! However not only after waiting for so long for a parcel which I believe never would’ve arrived without me contacting the company one of the things was missing and after spending a good amount of money on the products was the final straw. I would not use this company again nor would I reccomend to anybody else!!

I was really dubious after reading lots of very negative reviews. However, I decided to order anyway and I'm so glad that I did. Not only could I not get this item at this price anywhere else my item came with free delivery and arrived in less than four days from the order date . Absolutely brilliant service, definitely give them a try and and ignore the negative reviews

I ordered redken hair products on a cc which they said they had delivered but did not. I asked my bank for a refund which they said i would get because there was no proof of delivery. Soon after the company said i would be refunded, so i very much think I will. I am wondering whether their business model is pretend to be a shop but simply gather the money of those people who cant be bothered to claim for a small refund when goods are not delivered. My advice is avoid at all costs.

I genuinely wish I had read all the very negative reviews because they are completely accurate.

My order has not arrived and my request for a refund ignored - £75 completely wasted.

I would advise anyone considering purchasing from this company not to do so.

Been waiting on an order that says out for delivery since MAY! Been emailing constantly not heard back. Have previously made four orders with no problems - very disappointing!!!

I placed an order on the LTL shop website on the 10th of July. After several days with no update, I reached out to their customer service on the 17th and conveniently received a reply the following day that my order had been dispatched. Missed the postmans first delivery attempt so we'll see what turns up tomorrow and if I get what I paid for.

UPDATE
Finally received my product, bottled were a little dusty but otherwise acceptable. Checked the batch codes online and products seem legit and within their usable shelf life.

Ordered £60 of shampoo and conditioner, didn’t send anything or respond to emails until I did a charge back with Klarna. Then shipped the order, turned up today with only 1 bottle not two. Absolute scam I wouldn’t order from this company ever again.

Placed an order. Charged for two different transactions.

No orderes received after 2 weeks. Emailed and received a response stating they couldn’t find my order. After several exchanges they found the order. They responded saying they would refund. I’ve received a refund on the transaction which didn’t relate to my order.

I’ve questioned the remaining order amount or delivery. I’m now being ignored.

No other way of contacting them. This is theft.

I ordered from this company WEEKS ago and finally got my order. I was about to ring my bank saying I’ve been scammed, they arrived. A lot of bad reviews and I was really worried, but my order eventually arrived , sealed and dusty but I’ve got it. Not sure I’d order again but hopefully the products are legit and not knockoffs

Placed order on the 17/06/25 REDKEN shampoo and conditioner! £61.66 it’s now 03/07/25 and after 12 emails back and forth still no parcel!!!
Total scammers. Asked for full refund all emails and sent out unrecognised tracking number every time.

AVOID - DO NOT ORDER FROM HERE
Placed order, confirmation said 4 business days for delivery - no update on order after 4 days. Emailed, got an auto reply stating it is not being monitored and to use a different email address.
Email sent to orders@, no reply so decided to recall my payment and report to my bank.
Convenient that day they emailed staying it would be shipped in 3 business days. Another email today from them (02.07.25) saying my order has been shipped and will arrive in 2 days. Tracking details don't even work.
Doubt the order will arrive.

Placed my order and after a week nothing arrived so I started emailing to establish if I was going to receive the products in the order. After several days of emailing I was eventually told that a partial refund had been issued. Not sure why I have been only given a partial refund as none of the products in the order have arrived and there has yet again been no further response to my emails about this. This is the third out of four orders which I have had an issue with. I don't like complaining but I am really fed up with the constant chasing of orders.

DONT ORDER FROM HERE EVER

My order was never dispatched, I was told twice it would be dispatched after 3 working days and both times did not get any confirmation of dispatch. I paid through Klarna so reported to them and got a refund

Item not even shipped after 10 days. Looks like this website is a scam. I will have to do a chargeback via my bank

didn’t really want to give a 1 but it’s a scam websight all there reviews are written by them in different names order a redken proudly over £60 and never turned up even when emailing nothing would comes back to me please read reviews before you buy so you don’t get scammed

Ordered Redken products from this website, after nearly 3 weeks from order date it still shows 'preparing for shipment'. After 1 week of my order placed, I reached out to customer service asking for an update and almost immediately got an overly kind response that my products will be shipped out within 3 business days, and I'll receive the tracking details ia email. 5 business day later, still havent received tracking email, havent received the products and on SHOP tracking application it still shows 'preparing for shipment'. I reached out again 3 days ago - and for no surprise, they dont bother with any answer anymore. Criminals

Do NOT BUY FROM THIS COMPANY. They have clearly gone bust and are not delivering items. I have reported them. Please buy from a store like HWS. It's despicable. Shut your website down!

I'd give it no stars if I could SCAMMERS.

It's 14 days after my order which according to Shop tracking HASN'T BEEN DISPATCHED. There is NO WAY TO CONTACT them as all emails produce an automated reply saying "THIS EMAIL IS NOT MANNED" Please don't buy from this company I'll be reporting them to consumer investigations and Watchdog. I've lost over £70. It looks like from other reviews even if they do send anything it is highly suspect.

I have placed an order 10 days ago and all the responses on my delivery issue are exactly the same with no concrete answer after three emails . On the LTL website the delivery time was 3-5 days.After seeing all these bad reviews on this company I’m not surprised they are doing this again to another customer. I wish I had seen this review earlier.