The platform made the whole process easy and reassuring. The listing was detailed, with clear photos and an honest description of the item’s condition. The payment and delivery process were seamless... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly Recommended!! I'm extremely happy with my purchase of the Rolex Watch, my First It was shipped fast and reached me in time despite the additional checks and documentation required by customs... See more
Company replied
Luxury Closet is the best online store to get quality luxury items. Everything ive purchased hasarrived exactly as described. I live stateside so the duty fees are a little of a hassle, but I guess th... See more
Company replied
Easy to use website, shipping was instant, item excatly as described and will happily use again Only downside was taxes into the UK, but I've known companies used tactics/wordings and £££ amounts , t... See more
Company replied
Company details
Written by the company
TheLuxuryCloset.com is a fast growing online market platform that buys, sells, and consigns personal luxury goods, at a discounted price. The Luxury team maintains brand and item integrity with the assurance of authenticity. TheLuxuryCloset.com is the first of its kind in the GCC region in terms of size, market reach and scalability. All items can be shipped worldwide, with cash on delivery available in the UAE. For more information please visit www.theluxurycloset.com.
Free returns within the GCC-region
The Luxury Closet offers you 100% satisfaction on purchasing from our site
This is why we offer a generous 3 day return policy. If you are not satisfied with the item when you receive it, we will offer you your money back. Please see below for returns process and terms and conditions. Please find more information here: http://theluxurycloset.com/site/returns
Contact info
R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626, -, Dubai, United States
- +971 800 589
- info@theluxurycloset.com
- theluxurycloset.com
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Luxury Closet
Dear Eva,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Customer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Order Ferragomo shoes which came within…
Order Ferragomo shoes which came within a week. I am satisfied with my purchase,so bought another pair!
June 2, 2026
Reply from The Luxury Closet
Dear Andrea,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Luxury Closet authentication process…Outstanding
Luxury Closet authentication process quickly identified problems associated with a recent purchase and immediately informed me of the purse defects and poor quality and refund my money and enabled me to purchase another product that was in pristine condition!
June 2, 2026
Reply from The Luxury Closet
Dear Gayfer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Eliza,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Great product range to choose from i…
Great product range to choose from i just hope the bag is just how it looks in the pictures wgen I receive it
June 8, 2026
Reply from The Luxury Closet
Dear Arijit,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Rana,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Jean,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
I’m been selling with this company for…
I’m been selling with this company for many years. This company is totally scam they don’t know how to tell the authenticity. They rejected same items one time and approved them next time. There is no Standard Operating Procedure. Only depends on the quality conctroller’s mood. And customer service is slight over this matter again and again. No one really care if they are selling the authentic items or not.
April 3, 2026
Unprompted review
Reply from The Luxury Closet
Dear Joan,
Thank you for your feedback.
Authentication and quality assessments are conducted based on the item's condition, authenticity, and acceptance criteria at the time of review. As items may be resubmitted after extended periods of use, assessment outcomes can differ between submissions.
We take authenticity very seriously and every item undergoes a thorough evaluation by our specialist team. While we understand that not every outcome will meet a seller's expectations, our decisions are based on established standards and review processes rather than individual discretion.
We appreciate your long-standing association with us.
Best Wishes,
TLC
Not great
Not great. Took my items 2 months ago. Nothing sold yet and just keep reducing. Just a scam and rather keep your items and sell them yourself. Never again
May 28, 2026
Unprompted review
Reply from The Luxury Closet
Dear Karina,
I can see that our support team has been trying to reach out to you and assist in resolving the matter.
However, we were unable to connect with you. We kindly request you to reach out to us via email so we can assist you further.
Best Wishes,
TLC
Gave them over 50 Ralph Lauren shirts
Gave them over 50 Ralph Lauren shirts, to have then accept 3 and steal the rest
May 21, 2026
Unprompted review
Reply from The Luxury Closet
Dear Leah,
We believe this review may have been posted in error and possibly relates to another business.
We do not offer collection services in India, and items from India are typically dropped off by customers in the UAE. Additionally, we have no record of any submission involving 50 Ralph Lauren shirts matching the details mentioned in this review.
We take authenticity and customer trust very seriously. If you are sure to have submitted items with us, please write to us at 'info@theluxurycloset.com' with the submission details so we can investigate further.
Best Wishes,
TLC
Always a great shopping experience
Always a great shopping experience. Easy to navigate website, seamless checkout, fast delivery & great items (accurate description of condition)
May 11, 2026
Bhavya was really helpful in resolving…
Bhavya was really helpful in resolving my concern my order was delivered in time because of her.
Love them ✨
I had a great experience ♥️♥️
May 14, 2026
Unprompted review
I honestly love there service
May 14, 2026
Unprompted review
Reply from The Luxury Closet
Dear Thomas,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Very bad condition of the product
Very bad condition of the product! And no chance to return!
May 6, 2026
Great customer service!
May 13, 2026
Unprompted review
Reply from The Luxury Closet
Dear Devin,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Customer,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Best of Best service
May 13, 2026
Unprompted review
Reply from The Luxury Closet
Dear Victor,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
Reply from The Luxury Closet
Dear Olivera,
Thank you for your lovely feedback!
We endeavour to delight our Customers and exceed expectations; we are pleased to have matched it for you.
Once again, thank you for choosing 'The Luxury Closet'. We hope to be of service to you again soon.
Best Wishes,
TLC
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