I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
Friendly staff and outstanding customer service. From start to finish the whole experience was extremely professional. Honest owner who's upfront and direct to deal with. I highly recommend if you are... See more
The Luxury Hut is a total pleasure to shop at , I had Raj looking after my particular purchase , his expertise was very valuable in helping me to make the right purchase & decisions. The confidence t... See more
Company replied
Company details
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
766 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional service from Cheryl
Very professional service from Cheryl, highly recommend Luxury Hut.
April 16, 2026
Reply from The Luxury Hut
Dear Mr Arthur,
Thank you for taking the time to share your feedback—it’s greatly appreciated.
It was a pleasure assisting you once again, and we’re grateful for your continued support. Should you need anything in the future, I would be more than happy to help.
Kind regards,
Cheryl
The Luxury Hut
Great customer service
Great customer service, the item was exactly as described and delivered when they said it would be, cannot recommend buying from this place enough and would definitely buy from them again.
April 8, 2026
Unprompted review
Reply from The Luxury Hut
Hi Alison,
We are delighted you are happy with our item and our service.
If there is anything else you need in the future please don't hesitate to let us know and we would be happy to assist you.
Thank you again for the business.
Kind regards
Cheryl
The Luxury Hut
I brought a beautiful pre owned van…
I brought a beautiful pre owned van cleef necklace. The necklace was in excellent condition. It came with all its paper work and receipt. Arrived the next day it was packed really well . I wouldn’t hesitate to use
The luxury hut again . Fantastic service
April 9, 2026
Reply from The Luxury Hut
Hi Lisa,
Thank you for the lovely review.
We are glad you are happy with your purchase and our speedy delivery. We appreciate your business.
Let us know when you are ready for your next purchase and we would be happy to serve you again.
Kind regards
Cheryl
The Luxury Hut
Great service
Great service, highest quality and accurate description, no delays, easy to deal with what more could you want?
April 9, 2026
Reply from The Luxury Hut
Hi Mr Cox,
Thank you for your business and your review.
I has been a pleasure to deal with you and we look forward to assisting you again in the future.
I hope you enjoy your new purchase!
All the best
Cheryl
The Luxury Hut
The watch was as new and great company…
The watch was as new and great company to deal with.
March 20, 2026
Unprompted review
Reply from The Luxury Hut
Hi Warren,
Thank you very much for taking the time to leave us a review. We are so pleased to hear that you’re happy with your experience with us.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch. We’d be delighted to help.
We look forward to serving you again in the future.
All the best,
Cheryl
The Luxury Hut
Fantastic shopping experience
I had a fantastic shopping experience at The Luxury Hut. I spent hours in the store but Cheryl was very friendly, professional and patient from the beginning to the end. She supported my shopping throughout visit. I definitely recommend and would come back again. Thank you so much!
March 26, 2026
Unprompted review
Reply from The Luxury Hut
Hi Makiko,
It was a pleasure assisting you during your visit to our showroom.
You are always very welcome to visit us again, and I’m delighted the piece has gone to you — it truly looked beautiful on you and I hope it brings you good luck.
Thank you once again for your business. I hope you enjoy your new piece, and I very much look forward to welcoming you back in the near future.
Kind regards,
Cheryl
The Luxury Hut
I am over the moon with my purchase
I am over the moon with my purchase.
The watch is in excellent condition just as described. It was dispatched and delivered at convenient time and Luxury Hut kept me informed of delivery, they also reached out to offer to adjust the bracelet to fit my wrist.
The watch is beautiful, in mint condition. It was difficult to source this model in pristine condition but Luxury hut delivered.
I had a pleasant experience with this company and can highly recommend them.
March 25, 2026
Professional, super-efficient and honest
The Luxury Hut exceeded my expectations, from my initial on-line enquiry right through to the bank transfer, everything was executed in a professional manner, communication was excellent both over the telephone and digitally, I wouldn't hesitate to recommend this company - thank you again to the helpful staff that dealt with my transaction.
March 19, 2026
Unprompted review
Lovely team very welcoming I will be…
Lovely team very welcoming I will be back to do more business
March 11, 2026
Great experience from start to finish.
March 18, 2026
Rolex GMT II
I bought a GMT II from Cheryl at the weekend late on and everything went very smoothly.
I would recommend The Luxury Hut to anyone who wants to buy a watch.
March 9, 2026
Unprompted review
Perfect transaction. Professionals. The real deal!
Very professional from the outset. From the first message, to the meeting to completing my first purchase, the end to end experience was perfect. All down to Raj and his approach. Very personable, great comms throughout. I visited the showroom today and I must say, I am very happy with the overall experience and I will be back, thanks guys!
March 12, 2026
Unprompted review
Reply from The Luxury Hut
Thank you so much for your kind words — we really appreciate you taking the time to share your experience.
It was an absolute pleasure assisting you, and I’m delighted to hear everything met your expectations from start to finish.
We’re glad you enjoyed your visit to the showroom, and we look forward to welcoming you back again soon.
All the best,
Jack
This was a very pleasant and efficient…
This was a very pleasant and efficient experience. Sent watch in, had it valued same day I accepted valuation had money in my bank in the same day. Lovely people to deal with
February 27, 2026
Unprompted review
Reply from The Luxury Hut
Hello Barbara,
Thank you for your kind review. We’re really pleased to hear that you had a pleasant and efficient experience with us.
It was a pleasure dealing with you, and we truly appreciate you taking the time to share your feedback.
All The Best
Jack
I only went in for a strap
I only went in for a strap, but the service and experience was as good as buying my watch from a Rolex AD. I will 100% be returning to The Luxury Hut for everything watch related going forward. Thanks to Jack for making the whole experience super easy and treating me so well, despite not buying a watch!
March 11, 2026
Unprompted review
Reply from The Luxury Hut
Hello David,
I hope you are well,
It was an absolute pleasure to meet you, if you need anything in the future please do let us know and I would be more than happy to assist you.
All The Best
Jack
Great Experience
Purchased a ring online and couldn’t be happier with the service. Cheryl was very sweet and checked in, by phone, regarding my delivery dates. I received my ring yesterday and it’s perfect. Thanks guys!
February 24, 2026
Unprompted review
Reply from The Luxury Hut
Hi Carys,
Thank you so much for the lovely review!
We are pleased you are happy with our service and you love the ring.
Thank you again for the business and I hope to assist you again in the near future.
Kind regards
Cheryl
The Luxury Hut
What an enjoyable experience
The Luxury Hut made this process incredibly easy, appreciated the correspondence, care and attention to my purchase.
The watch itself was presented beautifully and was as described.
Thanks
February 25, 2026
Reply from The Luxury Hut
Hi Andrew,
Thank you for the review. It was a pleasure to serve you and I hope you enjoy your birthday present!
Thank you again for the business and we hope assist you again in the future.
All the best
Cheryl
The Luxury Hut
Very honest and friendly service.
Very honest and friendly service.
February 26, 2026
Unprompted review
Reply from The Luxury Hut
Hi Rob,
Thank you for the review.
Anything else you need with in the future please don't hesitate to let us know and we would be happy to help!
Kind regards
Cheryl
The Luxury Hut
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.