I had a superb experience buying my watch from Cheryl and Jack. From the first WhatsApp message, they were friendly, helpful, and never pushy. At my appointment, Jack talked me through three option... See more
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Review summary
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I began using The Luxury Hut in March 2025 and have since had multiple dealings. On every occasion, they have surpassed my expectations. Products received were in immaculate condition. The Luxury Hut... See more
Friendly staff and outstanding customer service. From start to finish the whole experience was extremely professional. Honest owner who's upfront and direct to deal with. I highly recommend if you are... See more
The Luxury Hut is a total pleasure to shop at , I had Raj looking after my particular purchase , his expertise was very valuable in helping me to make the right purchase & decisions. The confidence t... See more
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Company details
Written by the company
The Luxury Hut has been trading since 2010, as one of the most trusted and recognised names in the luxury watch and jewellery industry. With over 40 years combined experience and working alongside expert evaluators who have extensive market knowledge to determine a fair and accurate price for all luxury watch and jewellery. We buy and sell high-end luxury watches and diamond jewellery for the best prices in the pre-owned market, dealing with top brands including Rolex, Cartier, Audemars Piguet and Patek Philippe. At The Luxury Hut, we provide a large range of flexible and hassle-free services such as watch sourcing, consignment, servicing, repairs and certificate of authenticity. Call us now on 0207 242 9160 to book an appointment at our prominent Hatton Garden showroom.
Contact info
27-31, 3rd Floor, New House, 67-68 Hatton Garden, EC1N 8JY, London, England, United Kingdom
- 0207 242 9160
- info@theluxuryhut.com
- theluxuryhut.com
4.9
Excellent
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
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I only went in for a strap
I only went in for a strap, but the service and experience was as good as buying my watch from a Rolex AD. I will 100% be returning to The Luxury Hut for everything watch related going forward. Thanks to Jack for making the whole experience super easy and treating me so well, despite not buying a watch!
March 11, 2026
Unprompted review
Reply from The Luxury Hut
Hello David,
I hope you are well,
It was an absolute pleasure to meet you, if you need anything in the future please do let us know and I would be more than happy to assist you.
All The Best
Jack
Great Experience
Purchased a ring online and couldn’t be happier with the service. Cheryl was very sweet and checked in, by phone, regarding my delivery dates. I received my ring yesterday and it’s perfect. Thanks guys!
February 24, 2026
Unprompted review
Reply from The Luxury Hut
Hi Carys,
Thank you so much for the lovely review!
We are pleased you are happy with our service and you love the ring.
Thank you again for the business and I hope to assist you again in the near future.
Kind regards
Cheryl
The Luxury Hut
What an enjoyable experience
The Luxury Hut made this process incredibly easy, appreciated the correspondence, care and attention to my purchase.
The watch itself was presented beautifully and was as described.
Thanks
February 25, 2026
Reply from The Luxury Hut
Hi Andrew,
Thank you for the review. It was a pleasure to serve you and I hope you enjoy your birthday present!
Thank you again for the business and we hope assist you again in the future.
All the best
Cheryl
The Luxury Hut
Very honest and friendly service.
Very honest and friendly service.
February 26, 2026
Unprompted review
Reply from The Luxury Hut
Hi Rob,
Thank you for the review.
Anything else you need with in the future please don't hesitate to let us know and we would be happy to help!
Kind regards
Cheryl
The Luxury Hut
When i bought my watch it was a big…
When i bought my watch it was a big investment for me and nervous with something like this over the internet. the sales team were great and the watch was as it was described. arrive on time and now a happy customer.
June 13, 2025
Reply from The Luxury Hut
Hello there,
Thank you for placing your trust in us with your order. We're delighted to hear that you're happy with your watch. We hope you enjoy wearing it and that it serves you well for many years to come. Wishing you good health and great moments with your new timepiece.
Kind regards. Jack
Absolutely fantastic customer service
Absolutely fantastic customer service. Quick, friendly, trustworthy, reliable and honest. Treated with respect and courtesy.100% recommended. Thank you to raj and the team.
Claire
March 3, 2026
Unprompted review
Reply from The Luxury Hut
Hello Claire,
Thank you so much for your kind words and for taking the time to leave a review. We’re truly delighted to hear that you had such a positive experience. If you need anything in the future I would be more than happy to help.
Kind Regards Raj
Very simple and effective
Very simple and effective, very nice guys working, they will take care of your issue and offer you the best price on the market. Best experience I had so far!
February 26, 2026
Unprompted review
Great watch, even greater service!
Cheryl was absolutely fantastic and incredibly welcoming! From the first phone call to the point of leaving with my new watch, every detail was thought out, supportive and reassuring for the customer! Really happy with my new purchase and just as happy with the experience of shopping with the Luxury Hut!
February 25, 2026
Unprompted review
Perfect.
I was after a very specific watch. I had my heart set on it. I knew exactly how much I wanted to spend. And, I literally "hunted" my beautiful new time piece down. The Luxury Hut happened to have my exact watch. I contacted them on Saturday and my new watch arrived exactly as described on the Tuesday. Communication was great. But, the watch is absolutely stunning. It fits perfectly. Thank you for a wonderful experience. No doubt I will be back!
February 24, 2026
Unprompted review
Reply from The Luxury Hut
Hello Carol,
It’s great to know you’re happy with both the watch and the service, and we truly appreciate your kind words about the communication throughout.
Enjoy your new timepiece, and we look forward to welcoming you back again soon!
All The Best
Cheryl
From start to finish great service
From start to finish great service, stunning bracelet, reasonably priced and in perfect condition, happy costumer here
February 18, 2026
Unprompted review
I purchased a ring from the Luxury Hut…
I purchased a ring from the Luxury Hut and the service and communication was exemplary. It was slightly too big, requiring it to be resized and this was completed quickly and with me the next day, packed beautifully with all papers. I would 100% recommend the Luxury hut to anyone. Thank you
February 20, 2026
Unprompted review
Reply from The Luxury Hut
Hi Heather,
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with the ring and our service.
We truly appreciate the business and look forward to helping you again in the future.
Warm regards,
Nerya
The Luxury Hut
Nice Experience sell my Rolex Sub-Date
Sold my Rolex Sub-date in January with the company, great experience, Raj was brilliant with his commiunication and a nice host, i'll be purchasing a new watch in the very near future with them.
January 26, 2026
Unprompted review
Reply from The Luxury Hut
Hi Talis,
Thank you for the kind words — we really appreciate you taking the time to leave a review.
It was a pleasure helping you with the sale of your Rolex Submariner Date, and I’ll be sure to pass your comments on to Raj — he’ll be very pleased to hear this.
We look forward to welcoming you back when you’re ready for your next watch. Don’t hesitate to reach out when the time comes.
Best wishes,
Nerya
The Luxury Hut
I have just purchased two watches from…
I have just purchased two watches from The Luxury Hut. I can honestly say that the overall experience was hassle free and nothing short of superb.
Dealing with Raj and Cheryl was so easy, from the initial WhatsApp message to receiving the watches I was kept informed at every step.
The packaging of the items is impeccable, well boxed, well wrapped and delivered on time .
Thank you so much! 5*****
Dave W
February 19, 2026
Unprompted review
Reply from The Luxury Hut
Hello Dave,
Thank you so much for the business and kind words, I hope you enjoy the lovely timepieces and wear them in good health.
If you need anything in the future please do let us know.
All The Best
Raj
Reply from The Luxury Hut
Hello Ahmet,
It was so nice to meet you and your daughter, I hope you enjoy the pink Tudor. If you need anything in the future please do let us know.
All The Best
Jack
Quick and efficient service with a…
Quick and efficient service with a personal touch
February 17, 2026
Disappointed
Disappointed. Called and spoke to sales team prior to purchase of watch which was described as excellent condition good photos on website, so I made the purchase, however upon receipt of it there was damage to strap clasp with a huge 1cm + scratch and other dents and also scratches to the ceramic bezel. These were not noted in the description or visible in any photos on the website, this leads me to assume either the photos are not that of the watch i was sold or the care taken when handling and shipping products isn’t what it should be. Product returned for refund.The staff I spoke to were helpful and apologetic, ultimately though I didn’t get what I wanted or expected.
February 17, 2026
Reply from The Luxury Hut
Hi Dave,
Thank you for taking the time to leave your review — we genuinely appreciate all feedback as it helps us improve both our service and quality control.
As discussed during our conversation, the watch was undergoing a final clean by our watchmaker prior to dispatch. Unfortunately, for reasons we are still reviewing internally, a mark appears to have occurred to the bezel during this process. This was certainly not intentional, nor reflective of the standards we aim to uphold.
We sincerely apologise for the inconvenience and disappointment caused. While we’re glad we were able to process your return promptly and that you found our team helpful, we completely understand that the experience did not meet your expectations — and for that, we’re truly sorry.
We hope we may have the opportunity to assist you again in the future and provide the level of service and product quality we strive for.
Kind regards,
Nerya
The Luxury Hut
The guys at luxury hut couldn’t have…
The guys at luxury hut couldn’t have been better hassle free very knowledgeable and relaxing atmosphere
February 6, 2026
Unprompted review
Excellent service
Excellent service. Very speedy once a purchase price was given and agreed, funds transferred immediately. I will certainly use The Luxury Hut again. Jon
February 10, 2026
Unprompted review
Reply from The Luxury Hut
Hello Jon,
I hope you are well,
Thank you for the kind review, We hope to see you again it was a pleasure to meet you.
All The Best
Jack
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